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1st Call Mortuary Transport

5.0 (1 review)
Open Open 24 hours

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2 years ago

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Ourso Funeral Home

Ourso Funeral Home

5.0
(1 review)

Funerals are inherently never good experiences. You're mourning the death of a loved one. But Ourso…read moregoes above and beyond to ensure you have the best experience possible. I haven't lived in Gonzales in several years, but when my mother passed away, I knew I would use Ourso. I was not disappointed in my decision. I had never planned a funeral before, but Whitney handled everything with the utmost professionalism and guided me through the process with compassion. She was available via text for any questions I had. Some of the worst days of my life were made a little more bearable thanks to Whitney, Milton and the rest of the Ourso team. I knew they treated me and my family with the sensitivity and care that's essential when you lose a loved one. I appreciated the kindness and excellent service more than I can express.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Renaissance Services

Renaissance Services

1.0
(2 reviews)

This company is ridiculously unorganized and is very slow. My mom passed on Dec. 3rd and I didn't…read moreget her remains until Jan 8th. Then, Patrick brought her cremains to my home and gave me a memorial book to so call "make up for taking so long" but he left and I realize the book belonges to another family and has been filled out with all the friends and family's signatures and all. I pray what I received is actually my mom. I don't trust them at all and I would never use them ever again. Would never recommend you use them or Bagnell and Sons which is connected with them as well. I believe I should have received some sort of refund for them taking this long and then to make a mistake of giving me something from another person memorial. I am totally disgusted with these people.

I recently attended a funeral for a family member, handled by renaissance services. This company…read moreshould not even be in business. My family decided to have a viewing and then cremation. To start with, the casket had obviously been used many many times before. It showed its age, the gold trim was tarnished, the screw holes on the casket were missing the wood fillers. The cloth inside the casket was dingy with age and from peoples hands touching the fabric previously. The automobile carrying the casket wasn't even clean and showed plenty of wear. As far as the body preparation, it was lacking, they did not even clean his hands or fingernails. To add insult to injury, The representative from Renaissance told the family to rush it up, how insulting. There were about 200 people there to pay their respects. The representative himself left a lot to be desired, and I'll leave it at that. The entire service from Renaissance was very disappointing and an embarrassment to the family. This sad time for the family is emotional enough without having to deal with a terrible service. We had many comments and concerns as to why we didn't use a more professional company. This was a total embarrassment for our entire family. I would not recommend this company to anyone, your loved one doesn't deserve this type of treatment. In fact, they should refund part of the money paid for the low grade quality of service. I'm sure if it was one of their loved ones, the results would have been very different.

Resthaven Gardens of Memory & Funeral Home

Resthaven Gardens of Memory & Funeral Home

3.3
(10 reviews)

We are deeply unhappy with the place we chose for our mother to be buried…read more Unfortunately, everything happened very quickly after our mother passed away. The hospital informed us that we needed to make arrangements as soon as possible because they did not have a morgue available for long-term holding. In the middle of our grief, we visited several cemeteries and ultimately chose Resthaven because it appeared to be the most beautiful and well-maintained option. Between the funeral services and burial lot, our family spent more than $31,000. While it was expensive, we believed we were providing our mother with a premium and dignified final resting place. Sadly, our experience since then has left us with serious regrets. The first issue occurred during our mother's burial service. We watched cemetery staff operate heavy machinery throughout the area with little regard for the surrounding graves. During our mother's burial, we personally witnessed staff break two neighboring tombstones. We also observed machinery being driven directly over multiple graves. It was shocking and upsetting to see such carelessness in a place that is supposed to honor and preserve the memory of loved ones. Witnessing that made us immediately worry about the safety and future condition of our own mother's grave. The second incident occurred only fifteen days later, on June 3rd, our mother's birthday. Our family gathered at her gravesite early that morning and spent the day together remembering and honoring her. Around 10:00 PM, a woman exited a vehicle and approached us aggressively, immediately stating that we needed to leave or she would call the police. There was no introduction, no attempt at a respectful conversation, and no empathy whatsoever. When we asked who she was, she identified herself as the manager, Tiffany. We attempted to explain that it was our mother's birthday and that we had been told we could visit her at any time when we purchased the burial plot. Before we could even finish our sentence, Tiffany interrupted us and responded, "I don't care. Y'all need to leave." Those words were incredibly painful to hear. We understand that cemeteries have rules and operating hours. We understand that employees have responsibilities to enforce those rules. However, there is a respectful and professional way to communicate with grieving families. Even if exceptions could not be made, a simple explanation delivered with compassion would have gone a long way. Instead, we were met with hostility and indifference. Tiffany ultimately called the police. The responding officers themselves were respectful and apologetic, explaining that although they understood the situation, we would need to leave. We complied. What continues to hurt us is not that we were asked to leave. What hurts is how we were treated while grieving our mother on her birthday. Losing our mother has been one of the most painful experiences our family has ever faced. Knowing that she is buried in a place where we witnessed damaged graves, careless operation of heavy equipment, and such a complete lack of compassion from management only makes that pain worse. As a result of these experiences, our family is now seriously considering relocating our mother's remains elsewhere. We never expected to feel this way after spending so much to ensure she would be laid to rest in a place worthy of her memory. We hope Resthaven's management will take these concerns seriously and reflect on how grieving families deserve to be treated--with dignity, professionalism, and compassion.

I am just able to write now.(grief) My husband passed away last June and I can't say enough on how…read morewonderful Mr. Jett and I believe it was a lady named Haley were. Mr. Jett especially handled things I didn't even think about. He never tried to pressure me into purchasing things I didn't want. I have been to many funerals since and not all funeral homes take care of details like they did. Also, the gave me good advice on how to proceed after my husbands death. Thank you Thank you Mr. Jett.

1st Call Mortuary Transport - funeralservices - Updated July 2026

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