Bought a Lelit Bianca from these guys in 2020. They were helpful in making that a smooth process. HOWEVER, now I'm having a problem with a major component of the machine (the flow control) and they've been rude and super un-accomodating. I wouldn't recommend buying your precious gear from a company that has this kind of support post sale. I called Clive Coffee and they bent over backwards for me to try and help. They are a much better place to invest your hard earned money into. Stay away from 1st-Line - "Java Jim" seems to be all about Customer Support on his YouTube videos, but in practice - that's just not the case - at all. read more

I have been dealing with 1st-line for years. They are incredibly knowledgeable, accessible and focused on customer service. Lots of recent back and forth on an 8 year old machine that I was trouble shooting, and then rushing shipment out on a new machine to arrive before Thanksgiving! They are passionate and dedicated. It shows! read more

Not sure what is up with the negative review because I've had the opposite experience. Nothing but good things to say about the customer service. My 6 year old Lelit Elizabeth was having problems and I wanted to fix it my self so I bought spare parts. I contacted Lelit directly and they responded once every few days and did not provide much help other than a suggestion to send my machine in to get it serviced. I decided to email 1stline because I bought the machine and parts from them. I emailed late in the afternoon but received a reply promptly. We even had a few back and forth exchanges and they addressed all my concerns. I thought I got the wrong part because the safety valve I ordered did not look like the one in my machine. 1stline was able to provide insight that Lelit changed some designs so this part actually has changed twice since I bought my machine. I went ahead and replaced the part and got my machine working. I was without a working machine for two weeks until I contacted 1stline. Now it's up and running within a couple hours. Could not be happier about the customer service. I don't write reviews but I had to stop by to give a shout out. read more

My Mara X V1 was purchased from 1st Line in February 2021 and performed flawlessly until early December when it started heating very slowly. A few months prior the water level light started to fail, but I ignored it! I reached out to 1st Line and Jim emailed me, asked a couple of questions. Asked me if I was comfortable doing the repairs if he sent the parts (relay and led lamps). Parts arrived quickly and the total time to repair was 30 minutes. The Mara is working perfectly again, heats up in 14 minutes. Thank you! Jonathan read more

Jim and staff, You are all consummate professionals and have earned my five star rating. I'll remind myself, next time. not to break the machine during the Christmas rush. The Mara arrived this morning and I made my wife Pamela (who is an international flight attendant) the first cup. She credits me with making the best cappuccino---but it is mostly the machine. Best, Frank read more

1st-line Equipment - 1ST-LINE MADE IT POSSIBLE! - Appliances Near Me - Freehold, New Jersey

Great service, knowledgeable staff, first class equipment. Jim and his team from the people who answer the phone to the technicians are the best. 1st line has maintained my espresso machines for over 10 years (actually I have lost track of how long). I now have two Bezzeras that I bought from them in the past two years (for 2 locations). Jim has been beyond my expections patiently answering my questions. More businesses should be like this. read more

I've purchased several espresso machines over the past 15 years from Jim and team at 1st Line. Always helped me find the right machine for my needs. Jim recently helped me with servicing my Lelit Bianca. Parts can be difficult to get from Lelit and 1st Line was super helpful getting me back up and running. Lots of good YouTube videos to help. 1st Line also extended the warranty on my espresso machine which was a good advantage over the others. I will only be using 1st Line for all my espresso machine needs. read more

Jim at 1st Line helped me diagnose and fix an issue I had with my Minima espresso machine that was past its warranty. Hard not to like that kind of service. Thanks. read more

I've been a customer of 1st Line Equipment for the last 5 years for my espresso machine and grinder needs. They are the best coffee machine company that I have ever worked with hands down. Easy to talk with, great service, and passionate about providing quality coffee machines. I love their YouTube channel as well! I plan to be a customer for life! read more

Hard to find a better place if your serious about your espresso! Bought my second Bezzera from them. Great price and great service! Guy read more

I needed a gasket for my espresso machine and searched all over for an OEM part. 1st-line was the only place I could find one for my old Lelit espresso machine. The part number was identified via an easily accessible pdf parts diagram. My order was shipped that same day and I received it pretty fast via USPS. If you need an assistance with selecting a machine or a grinder, 1st-line has the parts and experience in repair. A wonderful resource! read more

I have been a 1st Line customer for over 15 years now and on my second espresso machine (Lelit Mara X) and just purchased a Eureka grinder from them in the last month. I have been very happy with their equipment selection and expertise as well as their tech support when troubleshooting issues. Highly recommend this company. read more

I bought my espresso machine from them in 2019. It has worked great for 5 years, and I just brought it in for its first service. They had a professional check in process and had an estimate for me quite quickly. read more

I purchased an espresso machine from 1st Line, it was priced right, delivered on time, unfortunately the boil would not prime. I emailed them on a Friday, on Saturday they put a video on their website to walk a person (me) through the process. The process didn't work, I emailed them Saturday evening and on Sunday got a call from Jim, with his guidance we opened up the machine and got it working. They are my go to place for espresso equipment, great service and great people who go above and beyond my wildest expectations. read more

I've bought three major items from 1st line between late 2014 and present (late 2017) -- a prosumer heat exchange espresso machine, a high end drip coffee machine, and a grinder -- along with spare parts for the espresso machine. My experiences have always been positive. The selection is decent (they don't have every brand under the sun, but they do have quite a few), prices range from excellent to reasonable, often less than other online dealers, and shipping has always been prompt. As for the service I received, it has been top notch. For my first purchase, the customer service reps assisted me in a selecting a machine in my budget that would best meet my needs as well as locate spare parts as needed. More recently, when I placed an order online on Black Friday of all days, I received a phone call a few hours later confirming my order to ensure it wasn't fraud. The rep also told me that the system had processed a double order (indeed, after I clicked 'submit', the site hung, so I resubmitted the order), but he ensured I was only charged once and sent one item. Lastly, when the grinder I recently bought jammed up upon initial use, the customer service staff assisted me expertly in isolating and fixing the problem. It turned out not to be necessary to return the grinder, but had it been necessary, I have every confidence they'd have processed the return promptly. To the other reviewers who have complained about the customer service, I'm sorry for your experiences, but mine has been entirely different. I intend to continue to buy my coffee equipment from 1st Line whenever possible. read more

1st-line Equipment - a coffee machine on a kitchen counter - Appliances Near Me - Freehold, New Jersey

I purchased all my expresso equipment from 21st line over several years. I have a Rancilio Sylvia that's worked great for 17+ years and a Mazzer mini grinder which I just purchased a few years ago. Both times Jim was very helpful in recommending equipment based on what I wanted and within my budget. Even last night when I emailed him with a grinder problem, he replied when he should not have been checking work emails and replied in less than an hour with an easy solution to the problem. Totally recommend them! read more

If you're looking for the best supplier of quality Expresso machines, parts, beans, etc, look no further. I was recently in the market for a machine for my restaurant in NYC and came across 1st-Line. Jim showed me a variety of machines on display, educated about the ones that would fit my needs and volume and got to sample fresh expressos from them. He even educated about safeguards for my machine and precise maintenance needed for in New York City. I purchased a quality machine that day. All of this in a no-pressure atmosphere. Behind the showroom is a massive warehouse with every part imaginable. Everything from coffee beans to industrial grinders and machines in stock. They also service machines there. I will definitely use them again, hands down the best in the business, with many years of experience. read more

I'm going against all the other bad reviews on here. I've purchased multiple machines from 1st-Line and have had the pleasure of having to deal with the owner multiple times to advise me on how to repair/maintain my machine. The products sold are top notch, and his help is as well. Just last week I needed help with a leaky steam wand in a machine that they sold me 13 years ago. A couple of emails and a couple of iPhone pictures later and he helped me diagnose my $3.00 fix. Look, not everyone is warm and fuzzy, but they know what they are doing and will help those who don't just start a fuss at the first wrong word. read more

Worse customer service ever! The technician was condescending and rude! There are many coffee equipment sellers out there. Go get yours from somewhere else where they want your business and respect the customers. read more

Called up to ask for advice on a problem I was having with my machine that I had bought from them...They wanted to charge me $129 just for ADVICE over the phone! They said the machine is out of warranty and said they don't do any support over the phone for machines that are out of warranty. I highlighted that this was terrible customer service given I have spent $5k with them over the years and he told me to shove it and take my business else where if I like...I will! read more

Have bought three items from 1st-Line in this past year. Had great experiences each time. Will buy from them again if I need more coffee equipment. read more

[I'm reposting a Google review I just wrote, making an extra effort because these guys really deserve it.] This was one of the best buying experiences I've had in long time -- the folks here are very knowledgeable, very honest, and have given us great support. And they are genuine, nice people. We were in the area so we dropped by, intending to spend just a few minutes. We ended up staying for over an hour and left with everything we needed. No hard sell, listened to our needs, demonstrated the products (we ended up with a Lelit Anna model and a grinder). They are super-competent and very trustworthy. When we got home we had questions and we made mistakes and they solved all of our problems. Truly excellent. read more

Great place. Great sales team and service. Just purchased Lelit Bianca espresso machine. Absolutely fantastic machine.

I received a use one ,never do business again. Someone called and said no its not a use one or return item. Then i send pictures never get respond. Ejaz Ahmed read more

I bought a Lelit Anna espresso machine from Jim at 1st-Line a little over five years ago, and it's still going strong (other than needing to replace a portafilter gasket). I found them to be very helpful before I bought the machine, and they have continued to be there to answer the few questions I've had since then. Given that, I expect to buy my next machine from them if/when my current one needs to be replaced. read more

Great store with a very nice selection of Quality espresso Machines. Jim went above and beyond answering all my questions and guiding my wife and I to the perfect Espresso Machine that fit all our needs! read more

I don't why, every time I have problems with a vendor, it usually ends up being from Jersey..... Poor post sale support......and that matters... read more

I am surprised to only see few reviews here for these guys & felt the need to post one after having Jim, one of their associates saving my behind "again" almost 5 years after my purchase. Contrary to other reviewers with 1star ratings (which usually indicate emotions rather than objectivity) , I am more than satisfied doing business with these guys, & this is why: I've bought a Vibiemme Double Domobar machine from them more than 4 years ago, and a Behmore coffee roaster two years later. These guys can arrange quality, serious equipment for you that you won't find at an average store, and all at competitive prices. If you're into high end espresso equipment which usually cost arm & a leg, its very important to deal with a professional company where their staff are knowledgeable & stand behind their products down the road. If you are an espresso snob like myself & end up getting a quality machine / grinder, one of the first things you'll notice is that these machines weigh a ton & when you need something serviced there aren't too many businesses who are knowledgeable enough or are equipped so to service your machine, & I live in Los Angeles. Having that said, I very much appreciated getting valuable advice from 1st-line staff on several occasions which resulted me troubleshooting & fixing the problem while preventing the headache & cost of shipping or physically taking your heavy machine for service. Thus before you spend your hard earned coins to get a machine, think about preventing future headaches & the piece of mind you'll get by purchasing your unit from these guys who stand behind their product even "years" down the road as was the case for me. read more

1st, their shipping charges are very high. 2nd, they shipped a part supposed to fit my machine but did not. 3rd, they wouldn't accept a return of the wrong part. A 4th-rate outfit. Avoid. read more

1st-line Equipment = WORST CUSTOMER SERVICE They will treat you poorly, they will argue, they will not offer any solutions to your problem when you inevitably have one. There are MUCH better websites out there for espresso and coffee. Other websites you could do business with that are NOT 1st-line Equipment and have FAR better customer service: Chris Coffee Whole Latte Love Prima Coffee Coffee Wishes Clive Coffee Espresso Parts read more

First of all, I would like to thank the company "1st-line Equipment" for timely support, when the PID controller broke down on my newly acquired Lelit PL41TEM. There was a problem with the PID clock face. PID still worked fine, only one part of the digit symbol disappeared, nothing criminal :). I took a picture and sent it in support of the "1st-line". The guy said that this is not a common, and offered me two options: - self replace the PID or send the coffeemaker to them. I chose the first option and got a new controller within a week. Then I sent back the broken one and that's it, the problem is solved! Secondly, according to my research, the price of the whole set (coffee maker and grinder) was the best in the market at that time (half year ago). 5% discount and a free shipping made me happy as well :) I really appreciate their work and recommend them to everyone who is looking for coffee equipment! read more

1st-line Equipment - a digital alarm clock - Appliances Near Me - Freehold, New Jersey

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I purchased my Lelit Mara espresso machine in December of 2017 at 1st-Line Equipment in Freehold NJ. Their showroom was by far the best I had seen after shopping for months. They offer a great selection with full knowledge of each machine. The customer care was great and the purchase was a very satisfying experience. After 6 months the machine needed care and I brought it back to 1st-Line. The attention was prompt and friendly. It was a great learning experience too. I would recommend 1st-Line to any espresso machine enthusiast. And they roast great espresso beans too! Many thanks to the staff at 1st-Line Equipment. Five Stars! read more

I highly recommend AGAINST doing business with 1st-line equipment. You will receive appalling costumer service. After calling in to place an order for a last minute birthday gift, I was accused of fraud by an extremely rude manager lady. She reasoned my haste to have my order shipped that same day must be due to attempting to use a stolen a credit card. Even after I notified her my order was intended as a last minute present, she accused me of theft and hung up on me. After I got over the shock of receiving the worst customer service ever, I contacted another online vendor who treated me respectfully and shipped my order that same day. I received the item the following day just in time for the birthday. 1st-line equipment needs to realize the deal in the business of non essential goods. They desperately need to improve their customer service to fight off the competition. read more

Outstanding service counter by this company !! I was in need of some parts for my espresso coffe machine made by Lelit and this company had them all !! Not only that the gentleman at the store counter took the extra time to make sure I had the right parts for the right machine ( my coffee maker is over 15 year old ) !!! And if you looking to purchase a new espresso coffee maker they also have a huge selection of espresso machines too !! All different sizes and styles for residential and commercial use . I highly recommend them for your coffee needs !! read more

So, 1st-line did get back after 2 days and a couple of other email. 2 days is acceptable, I do understand that they are a small business with quite a few customers with problems. I guess the issue is that some of these machines can be problematic, the 5 star reviews don't give the full picture so do extra research if you're looking for a better home brewing experience. IMO, it is worth it - the quality of an espresso that you work on, with fresh ground coffee and good technique, is sublime. read more

This is the BEST place to get a high end espresso machine or grinder! Actually if it's coffee related, they probably have it. The service is awesome, both on the phone and in person if you make an appointment. (seriously, the owner met us on a Saturday morning to show us some prospective machines - who does that??). Loving our new espresso machine- now we are perpetually over caffeinated and happy. Thanks, 1st line!! read more

They kept my Pavoni, which I sent them in mid June, for almost seven weeks without checking it out, or keeping me informed about the delay. They said they were waiting for the part but it turned out they didnt order it until last week! I phoned and emailed them several times and never got any explanation. Then I contacted the authentic Pavoni repair service, European Gift today, which confirmed that they never got the order from 1st line until last week. Jim at 1st line then started blaming me, making up phony stories about damage to the machine (there was none; it just needed a gasket), and then demanded that I send him a paid shipping label to ship it back to me! The original UPS shipping cost me over $90. Even though my enclosed note in the original box wasnt readable, I had called Jim on the phone and described the problem, which he said was the gasket. This was several weeks ago...but they never ordered it until last week! This is irresponsible and incompetent. Do not trust them with your machine repair! read more