Rip off and terrible customer service. I had the garage door springs replaced by them and thought the price was high but was in a bind to get the door open and then discovered that they charged me twice the going rate when I checked with 4 other garage door companies. When I requested a price verification there customer service was terrible and would not return my call until I called them 5 times. Avoid at all costs. read more

We value our customers but not on weekends or for emergencies. Having paid them $1,400 about 6 months ago for new springs, cables and straightening a bent track, today when I needed them I was hung up on. In addition they wouldn't even let me speak to a technician, which tells me that they weren't even working today despite being told they were booked for the day. Today the door jumped the tracks and cable came off the end wheel. Since their parts failed I asked for a refund on the parts since they couldn't help service me before leaving town tomorrow and having to leave with a garage door unable to open or close (stuck in the half way open position). For the lady that hung up on me and then refused to answer the phone when I called back, you can tell the owner this review is because of YOU. If you worked for me you'd be fired. As the first line representative you did a great job of supporting why 1st Rate is LAST in my book. read more

1St Rate Garage Doors - Garage Door Services Near Me - Sherman, Texas

Rip off/dishonest. Came out and in 5-10 minutes collected his $40.00 service fee. Never even watched the door opener in engaged mode--I've had it disengaged to manually open/shut it. 1st red flag. Without touching anything or seeing the garage door function while engaged, said it needed a new part that would cost $600.00 to repair the 20 year old chain driven 1/2 HP Genie. Not to REPLACE, to REPAIR, $600.00. 2nd red flag. I've gone with a different company, minus the $40.00 wasted here. For about $517.00: Getting a new 1/2 HP opener that is belt driven, along with 2 remotes, outside keycode, 2 new sensors, a camera on the motor, and an APP to monitor. read more

I purchased a full garage door from 1st Rate / The garage door 3 months ago and paid $1800 in May. They replaced a 2 car garage door and replaced a motor in which my son purchased and they installed. Thursday 08/01/24 I'd arrived home and opened my garage, the wire snapped, causing the rollers to come off track and several fell off,the weight of the garage came down hard on impact and damaged the rods and now the garage will not close. I have called the company several time, they are refusing to repair, because they are saying its out of warranty and then they came back and said I did something to cause it to snap and it my fault! They gave me the run around and wouldn't fix my garage door Yes, I do have the invoice. On Friday they sent out some tech to fix they garage, but they refused because they said I would have to pay because my warranty expired and it was pasted 3 months. The guys left without fixing the garage and when I called them asking to speak with someone about this issue on Friday, I was told to call back on Monday 08/5. The mistreatment was horrible. I had to call another company to come out and fix my garage. On Tuesday they tried to send out a Technician at that point because they way I was treated as a customer, they were told they the garage was fixed. Do Not use this company! They do not care about you as a client! They were nice when I purchased the garage, but in 3 months it fell apart like trash and then they refused to honor the warranty on the invoice and tried to blame me for it! They are rude and uncaring! read more

Outrageous pricing. Was in a bind and they were responsive, professional, communicated about when they were coming and seemed knowledgeable of what needed repair. I was not onsite as it was a rental property. The cost for repairing springs, a gear and new rollers was as much as I would have paid to have a new garage door opener installed. I'll roll with it in a pinch but wonder how much return business they receive. Total repair was $1108 and they will charge you a percentage if you use a credit card. read more

1St Rate Garage Doors - Garage Door Services Near Me - Sherman, Texas

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i only needed to replaced the belt and the price they charge was over $700. i would just install the new one instead. and without do nothing $39 service charge was hilarious. read more

DO NOT DO BUSINESS WITH THIS COMPANY. They charged $900. plus tax to replace two 207x2x24 springs and one 16 foot strut. This is wrong in every way. Breakdown: 207x2x25 Yellow/Red Torsion Spring 200. Dismantle, Reinstall 100. 207x2x24 Yellow/Black Torsion Spring 200. 16 ft Strut 100. Dismantle, Reinstall 100. Crash Door Reset 200. TOTAL $900. Plus tax ($973.94) Reputable garage repair companies charge $200. for two equal springs and $35. for the 16 ft strut. installed. I feel that I was overcharged and misled. Stay away from this company. The Reviews I saw on another internet site showed they were 5 Star. Not so. Sorry I didn't see Yelp reviews first. read more

Following the outrageous repair charges I contacted multiple competitors in the area to investigate prices. I discovered that 1st Rate's prices are basically double the competition. My $1,135 bill ( 2 springs & 10 rollers) was quoted at an average of $550 by others. I called 1st Rate and talked to Stacy (sp) and she defended their pricing as she read the invoice. She mentioned "Lifetime" warranty parts but my invoice received day of service says "No Warranty" on parts. She forwarded a copy and guess what, it says Lifetime Warranty? Interesting how this omission could decrease profit at a later date if known. Very deceptive business practice. I will say the techs sent were very nice. Reading another recent review looks like they overcharge others as well. $1,000+ seems to be their ridiculous fee for standard garage door repairs. read more

DO NOT use this company. Last Dec 2021 they installed an undersized spring. In order to compensate for their poor work, they adjusted the opener. By 6 mos out, the door was making a horrible noise, they sent a tech who recommended other work that had nothing to do with fixing the problem. I declined that recommendation. 9 months to the day, the cables were falling off and it was close to cracking the panels. I had to have the original work corrected by another company. When I called customer service, it was anything but helpful. Obviously this company understands neither garage doors nor customer service. If there were negative stars I would give them that. REPEATING - DO NOT USE THIS COMPANY! read more

BUYER BEWARE! Company is rude and disrespectful. There is 1 person in "Client Services" named Brenda who will straight-up hang up on you. They replaced our garage door and said the parts had a 1-year warranty. These same parts started going out after 3 months. When I called, not only was Brenda unhelpful, she hung up on me, yelled at an angry customer, and said she'd have to "get with her parts department" to see if they cover these parts that were supposed to be covered for another 9 months!! Shady, shady, shady company and people!! I'd love to continue to support local businesses, but not when the customers are treated like this. This lady has clearly never had a real job. read more

If I could rate this any lower I would. The cranky-sore-ass Rex that answered the phone didn't even let my wife finish speaking before she hung up on her. Garbage human beings like these people do NOT deserve anyone's business. Much better off going somewhere else. read more

DO NOT USE THIS COMPANY. Unprofessional and a ripoff. Their phone number is 8174354640. They have a nice website that shows 200 5 star reviews on Yelp. Dont believe it. They do not answer their phone as 1st Rate. I had to ask for the name of their company. . Our garage door stopped working and yes they sent someone out right away, which was good. However he told us that the gear was broken and the whole box had to be replaced with outrageous estimate of $1300. Gave him $40 for service call. Said he would send a receipt and estimate by email. We called Overhead Door for second opinion. They said the gear could be replaced for around $250 but were having a hard time finding the part since the unit was 20 years old. We decided to go with a new unit after all. Overhead Door did a great job for $540. When we called 1st Rate Garage Door about the receipt they told us that they were scheduled to come back out this next Friday. I said no they were not scheduled to come out and I wanted the receipt for the service call. I was xferred to a vm. Pretty sure they will not call us back. Do not use 1st Rate Garage Door! read more

Guy who answered the phone was extremely rude, said he refuses to work in Sherman texas and hung up on me.

Owners were easy to work with and got me taken care of right away. They did a really good job explains my options the cost , pros and cons of each choice. Quick, easy and stress free read more

I felt really taken advantage of. I was so disgusted with this company. Sunday afternoon I heard a pop and realized that my springs had popped on the garage door. I called the first company that came up because my daughters car was stuck in the garage. The gentleman arrives and we go in the garage my instincts told me that I was about to get taken advantage of. He charged me $631 to replace the springs and he said that it really needed double springs. I was livid because I knew this was double the price. Then they charged me $20 to pay with a card. I regret making that call. I knew that I was taken advantage of. Please research before calling these places. Lesson learned, an expensive lesso. read more

DON'T USE THESE PEOPLE. THEY ARE A RIPOFF!!!! I was totally ripped off by 1st Rate Garage Doors. I called the first one I came to after my usual couldn't get to me until Tuesday between 2-4. I called on Sunday because my car was stuck in the garage and I had to be at work. Next time, I'll just stay stuck in the garage. It turns out that my torsion spring broke and needed to be replaced. The spring was $329.00 with them. I've looked up this part and haven't found it anywhere for this amount of money. The most I found was $88.99. I was ripped off totally. It cost me $445.00 to replace this 1 part. NEVER AGAIN!!!!! read more

Absolutely scary I was so glad to get this man off my property.he was lazy and unethical I literally had to bribe him to get to fix my door opener properly. read more

This company installed a garage door opener June 26, 2019. Have had problems and have had to have service men out three times since the install. Their phone number on my bill is no longer in service and I had to look them up on the website to get a working number. They refuse to give me the owner's name and I was told to contact better business bureau or other people that show up on their website if I have a problem. read more

This company is advertising on their website that they have 1000 five star reviews when they don't. They are advertising that they are accredited through the BBB and they are not. I had requested that they give me a quote. They showed up at my home when I was not there and told my wife that they were there to install a garage door opener called Guardian. My wife could not get in touch with me and allowed them to install. I was upset, but given that the equipment was already in I just paid them to avoid any conflict. Three months later the garage door opener broke away from the garage door. The garage door nearly fell on top of my wife. When I arrived home I went to look at the damage. What I found shocked me. The person who installed my garage failed to align the opener with the welded on attachment portion. Instead of fixing the alignment he placed two screws into my garage door frame. The only thing connecting the garage door to my garage door opener were the rivets on the screws. My children, wife, and myself have walked under this garage multiple times. Each time we were at risk to being hit by the garage releasing. I contacted this company and they refused to provide free labor to correctly install my opener saying that the warranty on labor had expired. I remembered that they had listed the BBB insignia on their website. I went to their website https://brokengaragedoorexperts.net/garage-door-repair/, to click on the BBB sign to place a complaint and it did not take me to the BBB link. I contacted the BBB and they have informed me as of today 08/28/2019 this business is not accredited through them. I have officially submitted a complaint to the FTC and the FBI Internet Complaint department. They are a scam. They actually charged me for a safety inspection on my garage and then wrongfully installed my garage. WOW. If you went through this company please submit the same complaints. Like I said they could have hurt one of my three children severely by installing the garage door opener incorrectly. If you went through them check to make sure they did not install the garage incorrectly. You and your families wellbeing is at risk as a garage door can hurt and even worst kill you if falling on your head. read more

My visiting 80 yr old father called 1st Rate to come put our wonky garage door cable back on track. (I, the homeowner, was away- reduced to observing this drama on the security cams.) Chris, the technician, arrived promptly, which was great. The first red flag happened when he quoted us over $100 to "disengage the door from the motor" (pull the cable from the motor in order to lower the door manually) When my dad balked Chris immediately said he could waive that charge. Next shock came when Chris quoted $350 for a "crashed" door. (Our door wasn't "crashed". Nothing was bent. No springs, rails, or cables were broken, NO parts were replaced) He also used scare tactics telling my Dad that the garage door is one of the most dangerous things in your home. (I'm 53 hrs old. As a kid I used to be the garage door opener It's not that dangerous) He also said we're paying for his expertise and specialty tools. (Fair enough- my father is a handyman, has the exact tools Chris used but obviously doesn't bring them each time he comes to stay with me. Chris asked my dad "Well If you have the tools then why didn't you do it yourself?") Chris proceeded to "disengage the door from the motor", lowered the door, & rewound the cable. It took 15 minutes. Once again, no parts were replaced. $350. I've called around to other overhead companies and it looks like this is approximately twice the cost of everyone else. We truly don't begrudge any business fair charges for their work. Because they responded so promptly to our call Dad had a $50 tip ready for the technician. But $350 for $95-150 job just seemed excessive. From what I observed on the cameras it looked like the technician knew that we needed the garage door fixed quickly, assumed Dad didn't know how to do it, didn't have the physical ability to fix it, and took full advantage of the elderly. Chris explained that Dad signed the paperwork, so that was that. The 1st Rate customer service rep told me that this is "just what they charge", and "comparison shopping is up to the customer". Their website says they're listed on Better Business Bureau- but they are NOT. Customer service rep said he didn't know anything about that because he's not in the marketing department. Buyer beware! If you have lots of money to throw away call 1st Rate Garage Doors, otherwise literally ANY OTHER OVERHEAD DOOR COMPANY will be cheaper and more helpful. We won't ever be using 1st Rate Garage Doors again. read more