The employees really care about giving their clients awesome customer service. 911 IT offers…read moredifferent levels of service so they can literally fit all different types of budgets. They're great to work with

If I could leave a 0 star review, I would. 911 IT has the worst working environment I've ever seen…read more Many of the individuals are novice and inexperienced, holding your entire company on the line. The ego of these people who have nothing to even justify it, will run you bankrupt and at a loss overall. I would not trust them with anything, and I advise others to watch out. You don't want to risk your hard-earned business to people that don't care about you at all.

Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

The cabling techs were phenomenal! They stayed until the job was done, making it so my office was…read moreready to go the next morning. When I'm ready I will be calling them to run the cable at my house! I highly recommend them.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

Terrible... went in to get a new SIM card after waiting on the phone with tech support for and…read morehour. They told me to go get a new SIM card at the store because it would otherwise take 2-3 days to ship on to me. They lied and said they wouldn't give me a SIM card but they would sell me one for $15. I went home and called tech support the next day to get one shipped. They said that it is corporate policy that they are not charging for new SIM cards... Overall: Either this location doesn't follow corporate policy or they are under trained. Either way go somewhere else!

RACIST, LIARS and PATHETIC…read more ELI and MARCUS are the worst human beings you can ever meet. My wife and I went to the store as T Mobile 800 customer service had asked us to go to this store to back up data and reset the device. When we walked in, ELI looked like he didn't want a brown person to be in the store. He outright said - " I am not going to waste my time" when we asked if we can back up the data. We even told that T Mobile technical team has left instructional documentation in my account on how to do the work. He said he doesn't want to do it and that there is no way it is possible (LIE #1). Clearly he doesn't know his job and doesn't like to help customers with a different skin color. (RACIST) 2. He said he is the manager (he is not, LIE #2). 3. He said T Mobile 800 number is a different company from T Mobile store (LIE # 3). Then I went and talked with MARCUS. He finally did log in to the account but then just called the manufacturer and handed over the phone to my wife, instead of an iota of wanting to help. When my wife asked him to send an email or give in writing that they can't help -- he said he won't. SERIOUS LACK of EMPATHY AND CUSTOMER SERVICE AT THIS STORE. DO NOT EVER GO TO THIS LOCATION OF T MOBILE (unless if you want to be disrespected by unworthy employees who don't care about the customer or their job). Since ELI didn't even want to look up instructions - I can imagine that he is so totally completely INCOMPETENT.

Very clean, fast and great customer service! Ashley S took her time (2 hours) to help and make sure…read moreI was completely satisfied with my service. Great personality and awesome customer service

What a sorry excuse for a store and customer service…read more I came to an "experience store" seeing as they are corporate and should be higher quality in available tools and customer service. This assumption was completely wrong. 1st, all the "help" they provide is just directly through the T-Mobile app on your own phone. I came in to see if they have coverage in the area if my business. The guy I worked with seemed to be completely clueless. We went through the app , which after inputting the address directed us to the T-Mobile business website. He scrolled around that site for a while, clearly having no idea what he was looking for. If this was all, I'd be mildly annoyed , but then he tells me "well, we can check to see if we have coverage , but we have to run your credit first". Like what? What sense does that make? The actual T-Mobile store is literally incapable of telling me if they service my area without running my credit? That's insane. I promptly left, call T-Mobile myself, and within 5 mins was told " anywhere T-Mobile has cellphone service you can bet there is internet service." And away we went. If I could rate my phone experience, it would be a 5/5. I will never step foot in this store again though. Don't waste your time

YipTel is the hosted and cloud PBX service from the parent Intellisys…read more I do not recommend using this service. I am not an expert with IP telephony by any means, but I am competent enough to ask the right questions. I spoke to one of their sales engineers and was appalled about the inability to answer basic questions. I was trying to figure out how many SIP trunks I would need, how many sessions per trunk, and DID (Direct Inward Dials). I am not sure the engineer knew the difference between a DID and session. I was also wondering if they had any documentation / HCLs between their on premise equipment and my switches and never got it. I wanted to know if their phones supported QoS tagging, if they would auto-configure with Cisco, etc... no answer. I asked about how to port our existing numbers over, how long it would take, etc. and was not given any answers that invoked confidence in me. Answers like "it takes a few weeks," and "there may be some down time" stop my heart from beating when it comes to something mission critical like my phone system. That was the third, and final, strike... it's very possible I go bad sales representative, but for now, my faith in the service is nonexistent so I am looking elsewhere.

I have been using Yiptel for a few years now and it has been great! Cody really helped me today…read moreto figure out something and he did an excellent job. I recommend Yiptel to anyone!!