I switched to T-Mobile and was having a hard time porting my number. The customer service in India…read morewas absolutely USELESS. Collin & Jose were happy to help me in the store regardless of the fact I was no longer Verizon customer. I give these guys a 10/10 and would strongly recommend anyone with advanced technical issues to go in directly and see them.

I recently switched to Verizon. The reputation of Verizon for world class customer service…read moreproceeded itself. And has not disappointed from the moment I became a customer. The level of service I have experienced is rare and exceptional in this world yet seems ubiquitous within this company. I had trouble with obtaining a return label. For the life of me I could not figure out this dilemma. I went to the store and was helped by Patrick and Johnathan who is an impressive young manager. I need them to know how much they are appreciated!! Please pass along this message: Dear Patrick, Thank you for today! You really helped to put me at ease with my situation. Honestly I would not have been able to navigate the process of printing a label for my trade in return without your help. You literally took my phone issue into your hands. You even boxed my return and all I needed to do was drop it off at the UPS store. You were also so gracious with the sweet lady whom you simultaneously assisted! We were pleased and impressed with your attention to detail! You are incredibly patient and relatable. Also you know how to be so sweet towards ladies. I bet you make your parents proud! When you told me you were only working there for three days I began to believe this: you have a great future ahead. You are already such an integral part of The Verizon team and you have only recently begun. I believe in you! And I will see you around! P.S. Johnathan the manager is very accommodating and a wonderful teacher to his staff. Thank you kindly. Sincerely, Sky Swantner

Sat in the waiting area for over 45 minutes - one worker, couldn't multi task to help any of the…read moreother 4 customers in the lobby. Super frustrating! I had a simple paid for order to pick up.

My mom had service with Xfinity in February of 2023. She decided to switch to Verizon and had to…read morePAY OFF EVERYTHING in order to transfer her numbers. PLEASE EXPLAIN TO ME???? Why they are saying she owes them $104 and NEVER NOTIFIED HER then sent it to collections?? Most horrible customer service ever. DO NOT LET THEM SUCKER YOU INTO MORE. CHARGES. There's absolutely NO WAY she could have switched to Verizon if she owed XFINITY money . TOTAL BULLSHIT. and I'm finding out that they do this to several of their customers trying to switch over .

WARNING: Unauthorized Charges - Serious Privacy and Trust Concerns…read more I am posting this as a warning to others to be extremely cautious about who is given access to your personal and account information. Yesterday, I visited the AT&T Jordan Landing store while deciding whether to remain with AT&T or switch to another carrier. Initially, my experience was positive. An employee there was very helpful, answered my questions thoroughly, and even provided information I would need if I decided to switch providers. Although AT&T did not offer the same phone promotions as other companies, I was strongly considering staying with AT&T based on the customer service I received. Less than ten minutes later, after leaving the store and while discussing our decision with my husband, an unauthorized charge was added to my AT&T account without my consent: AT&T HomeTech Protection. At no point did I authorize this service. I was not informed of it, and I did not agree to any changes to my account. This appears to have been added after the employee assumed we were leaving AT&T--when, in fact, we were planning to stay. This behavior is unacceptable and deeply concerning. Customers trust AT&T employees with highly sensitive personal information, including addresses, payment details, and full access to their accounts. For an employee to use that access to add services without authorization is a serious breach of trust and raises questions about internal controls and ethical standards. As I read through reviews of this location, it appears this is not an isolated incident. That makes this even more troubling, particularly given that this is a corporate AT&T location, not a third-party kiosk. I will not do business with AT&T again. I will be contacting AT&T corporate as soon as the store opens to formally dispute the charge and file a complaint. I am also exploring what legal or regulatory remedies may be available regarding unauthorized account changes. AT&T should take this matter seriously and investigate immediately. This type of conduct should never be tolerated, excused, or ignored.

I went there on Friday, 12/12/25, as I received a new iPhone and had received an error during the…read moretransfer phase between my old one and the new one. There was only a partial transfer, so I tried to remedy the situation to only mess it up further, so I couldn't call or text. Armando assisted me and made the whole process seemless! Great service and extremely knowledgeable. I thought I had really messed up the phone and he saved me; and I greatly appreciated his help! Can't say enough great compliments to Armando! Thanks again!

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

I got a new phone here and have literally had to come into this store 5 times in less than 2…read moremonths. Either for phone issues (which was brand new) or screwing me on the billing. Very very very frustrating and seems the staff doesn't know if they are coming or going! Don't bother. Find another t mobile store. Terrible experience!

Stopped at this location to make some changes on my phone plan. The apparent manager appeared to be…read moretraining the young lady. I tried to conduct my business with another young man but Mr manager butted in and took me to the lady. He lied about the plan cost and explained (after I caught him in the lie) that he was confusing it with military. Huh?? Anyway, the absolute WORST part of the whole episode was this apparent manager (an Asian dude) was non-stop picking a zit on his face even after it was bleeding! Eww eww and EWWWW! After grossing me out AND trying to con me, I left. T-mobile: please don't let this creep "train" his employees to be like him

Wobot (Alvaro) is an awesome service, very fast, convenient and reasonably priced…read more Alvaro is an expert in what he does, and I will continue to bring my devices to him whenever I am in the SLC area.

I broke off a piece from my charging cord into the charging port on my iPhone mini 13 the morning I…read morewas leaving from the Sacramento area to Salt Lake City for 10 days. I looked up Wobot on Yelp and they had excellent reviews so I took my phone to Alvaro and he did some delicate work to extract the broken piece from the charging port. Super nice guy. Obviously knows what he's doing and he is fun to converse with while he works on your device. Fixed it up and its working well for the past six weeks. All for $35. Fair, professional and great value.

Very helpful, walked in was helped immediately. When I've come & they're busy the staff keeps me…read moreinformed on time. Selection of product is great but back up on IPhone 17's right now. Never disappointed & if they can find me a deal they do.

Husband and I went in to get trade in our phones they were having this promotion where you can…read moretrade it in your iPhone and get $700 dollar credit and only pay like $5. A month. Well we decided to try it. The guy who helped us was nice but he was new And it seemed to take forever. He kept needing to ask for help and I get it if your new and need help but it was like 1.5+ hours of back and forth. He was really nice.. Everyone seemed nice with other customers that came in. they try to respect distance because of covid and have these plastic dividers on their tables that are somewhat useless since they have to show you their screens and come over to the other side. Everyone is wearing a mask and they have hand sanitizer everywhere. -1 star. Maybe it was our transaction that took long and that's why we were there forever or their system was really slow too. I just feel like it shouldn't take that long. Also, att needs to figure out their billing... why would it take a few billing cycles for credits to show up? Makes no sense but it's not the employees fault it's the companies. We went around 6pm and no one was in there. So maybe evening time is the best time to go.

Went in to look at getting accessories and glass covers for my new phones and The Fix hooked it up…read more Very pleased with how clean all my phone glass covers ended up looking. Highly recommend this place. Best places are hole in the walls right?! Great experience for me.

Replaced back glass on iPhone 15+ while I watched, used care & was very detailed and did an amazing…read morejob, I highly recommend to anyone needing their phone repaired. I will be back to buy accessories as prices look good! Thanks!