Very friendly staff and they are eager to help. They have returned calls promptly and are proactive…read moreon their customer service.

From the owner: Deposit Services, Personal Loans, Mortgage Loans, Commercial and Business Loans, Financial…read moreAdvisors, Safe Deposit Boxes, Debit Cards, Online Banking, Mobile Banking, ATMs

Worst customer service. Employees make very minimal effort to help. One was visibly upset when i…read moreasked her to help my aunt at the handicap window instead of her regular desk making a big deal about having to sign out and then sign in at a different computer. Spent 48 minutes trying to get through on the phone. They actually picked up and hung up and then wouldn't answer. I had to call a different branch location just to get holiday operating hours. Truly lazy or uncaring empties at the location on Franklin.

I've been helped here once with getting a temporary card going while waiting for my debit card to…read morecome in the mail (since I lost mine and had to cancel it) and the person I worked with was exceptionally friendly and helpful! You have to sign your name into a wait list and I didn't have to wait long before being helped and the actual service part didn't take long either. Every Wells Fargo staff member I've ever worked with has had this demeanor whether it's over the phone or in person. They are trained very well to work generously with their members and I'm glad I bank with WF. Outside has four (?) teller drive-thru sections and one atm drive-thru.

Silly me, the first thing I'm going to rave about is the fact that they have popcorn for you to…read moretake LOL. The staff is wonderful. I love that they weren't in business attire. I guess the girls that worked there are college students or something, they were wearing college school shirts. Service was fast and very friendly. THEY ALSO HAVE A RESTROOM. Thank goodness because I swear my bladder was going to pop lmao. I'm happy I got to check this place out

I am not sure where to start. We saw the decent reviews and we like having a local bank in addition…read moreto our National bank because they tend to be friendlier. First off we go to deposit a check 2 weeks ago and their computer system was down. So we gave them the information to open the account when there system comes back up after the weekend.. Then we were told we would be able to deposit our deposit through mobile banking. Then every expense I make their system Denys it even though the one they were worried about I answered the text indicating it was a valid expense. Next a relative sent me check to assist with expenses and I endorsed the back for deposit to First National Bank of Central Texas. An hour later they left a message for my husband to pick up the check and deposit it at Wells Fargo our other bank for over 20 years. Be very careful before having a banking relationship with The First National Bank of Central Texas.

Our bank for over 20 years. Never any problems. We can call or stop by and all our business/banking…read moreneeds are met quickly and always with a smile.

From the owner: Personal Loans, Commercial & Real Estate Loans, Checking & Savings Accounts, Business Banking…read moreServices, Certificates of Deposit, Safe Deposit Boxes, Credit Card Processing

I love doing business at FNBCT and have been a customer around 10 years. They have treated me…read moregreat the whole time. They know my name, especially Ethan to whom I go with all my questions. He takes care of everything immediately and I so appreciate this level of service each time I go into the bank. Could not be more satisfied :) I totally recommend this bank !!!

Came here with my sister to check on some stuff. The place is huuuuge inside! It's clean and cool…read more There were more people here than at the other bank I had visited (probably because it's busier here?) There's no free popcorn here (lol) Will be sure to come back sometime.

I wouldn't recommend Chase Bank in Waco Texas to anyone, terrible customer service reps, they are…read morevery disrespectful even one of the rental cop next to Baylor University, he's a young black guy that things he's a real police officer and he's just starting the job, they have a older Spanish lady who very disrespectful on the brand of Baylor University, I have overdraft privileges but they don't give me overdraft, I see why so many people complain about the customer service reps and the poor service, I definitely won't recommend Chase Bank in Waco Texas to (Anyone) I rate them a minus 0 really, and I'm definitely changing my direct deposit from the government to another business

Worst place to do business with. Refused to cash check drawn on the bank because I wouldn't sign…read moreup for a checking account. The assistant bramch manager denied me my legal right to cash a check in my name and drawn on this bank. Would not get the bramch manager to come and speak to me. We will no longer accept any forms of payment that invole chase, check or credit. Having signs made as I type.

Called today to unlock my account and was told I would be given a temp passcode. Never got it.read more

if it wasn't such a pain to change, I would their customer service is horrible. Their banking…read moreservices are like stepping back 30 years.

Set up a new account with this bank. Great service, fast and understanding. Had the opportunity to…read morework with Teresa on this, very helpful!

There ATM is up an running again. The service is great and I had a good experience w the teller…read moretoday. The ATM doesn't have money today but it appears weather related. The teller told me the lobby is open again I believe by appointment. They really do care and I also did business with this branch in my former job. Four stars and cheers all around. The teller gave my dog a nice dog treat today as well. Great service here.

Opened a checking account and there was a promotion for a money incentive when linking a direct…read moredeposit to it; I was told by the young lady who opened it for me that it would automatically apply it to my account when it was linked. A month has gone by since it was linked and nothing, called corporate was told that I needed a code that should've been emailed, I was never given one. Called this store (that I opened it with) and was told it's too late and there's nothing that can be done since it has been too long even though I never received a code and the employee told me it would happen automatically. Closing my account because they lie.