I ordered a sun glass with power prescription in it 2 months back and it was in back order for several times till now. I am not really not sure why does it take so much for them to prepare a power sun glass. Thank god finally i got it after several push and follow ups. read more

My optometrist told my family that he had retired at the end of the last month. My parents needed a new eye doctor ASAP so my friends referred us to Dr. Chan. It was very easy to schedule an appointment. My parents were nervous about going to a new office after going to the same optometrist for 20 years. Once they met Dr. Chan and her staff, they were able to put my parents at ease. My parents said that they were pleased with the services and the variety of frames to choose from. My dad ended up going back to the office because his glasses wasn't feeling right on his face. Dr. Chan was very helpful and adjusted the frames for him so that it would be more comfortable. My parents said that they want prescription sunglasses, so it looks like they will be going back to see Dr. Chan very soon. read more

These guys have impeccable customer service. I had an issue and they went out of their way to fix it and give me a refund. Thanks very much!

Exceptional service! Dr Alishia Chan takes the time to really explain everything. I took my 3 year old in for an exam and Dr Chan was great with her... anyone who cam get a 3 year old cooperate during any sort of exam gets an A+ in my book... plus, they have a great selection of both frames and sunglasses. I will definitely go back. read more

Dr. Chan was very friendly, my first actual enjoyable optometric visit. There is a wide variety of high end frames to chose from!!

I love 20/20 eye wellness optometry. I had great experience there. The staffs are great. I was greeted upon entering the office. The place appears to be newly renovated, nice and clean. Sherry was patient with me picking out the right prescription sunglasses for me. They have a lot of options as far eyeglasses and sunglasses goes. I opt for the insert which work out for me as I don't like to wear contact lenses. Dr. Chan was professional and knowledgeable in examining my eyes and subscription. She even help checked out my eyes for any possible disease and even follow up with me on how I enjoyed my visit. I will definitely recommend to my friends and family. read more

Overall, 4 1/2 stars. Great service, and takes VSP. I needed prescription sunglasses, and already had a recent prescription so I can't speak to the quality of the exams or doctor. I met with Sherri to look at some glasses, and she showed me several that were great for the needs I explained. She was very friendly and patient, and showed me lens options I didn't know about. I got the feeling she was willing to do whatever it took to make me happy, which is not too common any more. I told her I needed them on a pretty tight time frame for a trip I was taking, and she overnighted the frames to the lab and made sure I had them in time! But........ when they came in, I had to send them back. :( This was the only downside to the experience. I had tried on a pair that was 61mm wide, and she mentioned the 64mm version might give me more room in the temples and confirmed that everything else would stay the same on the glasses. When they arrived, everything about them was different and they looked awful on me. I actually had to check the model # to be sure they were even the same glasses (they were). That meant I didn't have my glasses for the event which was definitely a bummer. To be clear, it was my choice to pick the 64, but I wish she had known that many dimensions would change, not just the width, so I could have made a more informed decision. That said, she was happy to send them back in and replaced them with the right size, which came in within about a week. New ones are perfect, prescription is right on, and the doc Alicia helped fit them perfectly. I'll definitely be coming back here in the future. read more

Alishia was very helpful and knowledgeable. I have obtained a pair of glasses and sunglasses, and I have been using them for a quite some time already. Very happy with the results read more

20/20 Eye Wellness in Pleasanton is amazing. Dr. Chan is skilled and has an excellent "bedside manor". Richard is incredible in his customer service. Thank you for the excellent care and customer service! read more

I have been going to 20/20 Eye Wellness Optometry for a few years. I have always had great customer service every time I go. The doctor is very knowledgeable and the office staff is great. Once I wanted to get new classes and decided to pop in to get a written prescription and I was able to get everything I needed right then. The doctor is great I highly recommend going to 20/20 Eye Wellness if you have VSP insurance. I plan on continuing to go there in the future. read more

I'v worn glasses for about 20 years and need to work in front of computer for many years. I have found that my vision was always blurry even though I have a new prescription glasses from my old optometrists. Recently, I visited Dr. Chan office for my annual checkup as it is close to my work place. Dr. Chan provided me with the most thorough vision exam I've ever received. After finished some tests, Dr. Chan explained to me that my blurry vision was caused by the dry eyes. It was the reason why I never had an accurate and comfortable vision with any of my prescription eye glasses. After few treatments from Dr Chan, I have a remarkable improvement of my vision. The blurry vision and stinging were eliminated a lot. Dr. Chan's front desk was friendly and professional...everyone of them. I really appreciate the professional services from Dr. Chan and her staffs. read more

Amazing! Top care, service! Emailed me while on her honeymoon. Dr Chan is extremely, knowledgeable, patient and detail oriented in her work and in the care of her patients. read more

I met Dr. Chan at a vendor event downtown Pleasanton and loved her attitude so I scheduled my eye exam with her. Love the people you meet while networking! I've never been happier with an eye doctor! Her thoroughness to detail is wonderful! I highly Recommend Dr. Chan for your next appointment! Her staff is gracious, location is easy access from 580 and I would give 10 stars of I could! read more

Excellent customer service, very helpful and pleasant to atmosphere. Highly recommend for both adults and kids!!

Great experience with Dr. Chan and her staff. I am rather new to the contacts and glasses experience. Dr. Chan and her staff were very patient with me, helping me find the right glasses, as well as extremely patient while I worked through the whole putting in contacts and working out the right perscription. I really appreciate their services and personal attention. read more

This place is a spa experience and Dr. Chan takes a lot of time answering all your questions! All the staff are great even the front desk, Sherry is always able to a accommodate my schedule and sends me regular reminders! They took a lot of time helping me choose my glasses and they are still working great and are super stylish! Am happy I was able to find them! read more

I have been coming here since they opened two years ago. I have had great experience here. Alishia and her staff is very friendly. This office is very clean and has tons of glasses to pick from. They even have a room for you to kick back and relax your eyes! Alishia is very detail oriented with my eyes exam and she pointed out my eye problems and offered clear instructions to make my eyes better. I like this place so much that I got my wife to switch and my wife had great experience as well. read more

Dr. Chan is very knowledgeable and professional. She checks your eyes beyond what other optometrists check for and gives recommendations i.e. dry eyes and inflammation around the eye area etc. She goes above and beyond to ensure you leave with exactly what you want and need. I've recommended Dr. Chan to family and friends and have received positive feedback from them as well. read more

Really polite staff. Dr. Chan was very thorough while checking my eyes, and she was very patient with me when I couldn't tell whether "1" or "2" was better (which isn't what I can say about any other optometrists I've been to). I liked how she uses a different method to give the yellow eye drops that wasn't the conventional and uncomfortable way. Best optometric experience I've had so far. read more

Dr. Chan is as good as it gets. Her eye exam was extremely thorough, she explained everything and answered all my questions. I get the distinct feeling that she truly cares about her patients' well-being. I am leaving on 6 months of travel and forgot they were closed on Tuesday when I dropped by to pick up my contacts. Dr. Chan happened to be in the area and dropped by the office to give me my contacts. Totally above and beyond service from this office! Highly recommend. read more

Awesome Place and Friendly staff. Very knowledgeable doctor and my daughter just loves the place and folks here. Would recommend to all friends . read more

Twice I have visited 20/20 Eye Wellness and both visits were really good! Their staff is very nice and helps guide you through many things! My first impression when I walked into the shop was really clean and inviting. Not like the typical "doctor's office" kind of look. Anyways I highly recommend! This place is great! read more

The turn around time on my glasses were really quick. I got a call from them less than a week after I order them saying that my glasses were ready. read more

I just picked up some Blade style Addidas Prescription sunglasses, they're great. The lab that did the lenses initially messed up. Doctor Chan's Men caught it; they then proceeded to twist arms until the frames and the lenses were replaced. When you need results, for low out of pocket cost, this is the place. read more

Went in for my second ever eye exam as I'm on the verge of getting glasses. Dr Chan was a sweetheart and gave me a very through exam. I plan on coming back after I receive my custom frames. read more

This is by far the best optometrist I have ever been to! Hands down, no close seconds. I have referred all of my friends and co-workers here. The ones who have taken my advice agree. Alishia is incredibly helpful, knowledgeable and genuine when it comes to helping her patients. She goes above and beyond what normal optometrists do. She has state of the art equipment and a friendly, professional and all around top-notch staff. Your exam starts with a 10 minute eye relaxation therapy in a massage chair and moves on to the best equipment around. Hate that machine that puffs air into you eyes? Me too! Don't worry, this place has the best equipment that won't give you whiplash. I could go on and on about how great Alishia, her practice, equipment and staff are but you should find out for yourself. Stop in and see the best optometrist you've ever had! read more

I found my eye doctor and her name is Dr. Chan!! The staff members are AWESOME. I would highly recommend this place and will be doing business with them in the future. read more

Possibly the worst experience at an optometry. To begin with, I was given the wrong prescription for contacts twice. Then when I finally used my old prescription and ordered contacts, they forgot to call me to go pick them up after a month of waiting... When I contacted them and they finally had my contacts ready, I noticed they had placed an order with the wrong prescription number...I don't know how a service like this could get so bad. Do not recommend. read more

Great place. The doctor was nice and helpful. The glasses are better quality and more accurate and comfortable than my old optometrist. They got ready for pickup much faster than my old place too. Overall a good experience. Will be back. read more

I highly recommend 20/20 Eye Wellness Optometry. I have been coming here since they opened ~2 years ago and every one of my visits has been awesome. Dr. Chan is extremely knowledgeable and she's been taking care of my dry eyes since I had my LASIK surgery at Kaiser. She offers great advice on how to take good care of my eyes and I always feel like I learned something. Staff are friendly and welcoming and they offer warm reminders for my appointments. This place is also convenient, close to the mall, and easy to find. What a gem! read more

I am so glad I found 20/20! They are fabulous! Great experience from the moment I contacted the office with questions before I made my first appointment to walking out a happy customer. Everything was easy. Professional, friendly, helpful, and obvious that they care about my well being and are passionate about what they do. I found out more about my condition and treatment then the last 20 years put together. Joseph, Richard and Dr. Chan, Thank you! I'm actually looking forward to my next appointment. read more

I love 20/20 eye wellness! Dr. Chan is wonderful and so is the receptionist (I feel so bad, I can't remember her name but she's great!). I've been going here for 3 years and have always left feeling better educated about my eye health (and vision in general). Dr. Chan always takes the time to ensure that I'm comfortable and helps me make informed decisions. Always a great experience! read more

My whole family goes to Dr. Alishia. She is very nice and her staff has been very professional. Love my glasses.

Great service and friendly staff. There is a great selection of frames and the staff was very helpful when I was trying on/purchasing frames. read more

I really needed new glasses cause I just stepped on them. I called in and got an appointment on the same day. Athena helped me choose a new pair of glasses really fast and Dr. Chan did the most thorough exam. I guess stepping on my glasses wasn't that bad after all. I'll be coming here for my eye exams now. read more

Doctor Chan has the most important skill any medical professional can have; to extract maxium payment from insurance companies enabling lowest out of pocket payment. She got those guys at Eyemed to cough up enough for me to get the 3 pairs I needed. They also carry durable and inexpensive frames as well as all the new stuff too. I especially like that they carry the full line of Wiley X and addidas; so I don't have to go to a biker store to get prescription safety glasses that look good. The office furniture is comfortable,but, not too nice; so you can tell the money is going the eyeglasses not the pockets. When the lab broke my sunglasses and messed up the lense; she twisted arms and cracked skulls until they were perfect. The bottom line: Doctor Chan and her Men deliver. read more

I've been meaning to take the time to write this review for some time now. Dr. Alishia Chan and her staff are wonderful. Dr. Chan's care, concern professionalism and diagnosis have been greatly appreciated by my husband and I as we search to find new health care providers after moving to California from out of state. Her examination was one the most comprehensive eye exams we have received. She took the time to explain each step and address our individual needs. She is the type of doctor that values her patients. She listens to you and will address all your questions with the type of professionalism that is often difficult to come by. Thank you Dr Chan for the time you invested in helping both my husband and I. Thank you for your patience when helping us chose our glasses and for making sure they were just right, for us..... and thank you to your staff for being equally wonderful and helpful. read more