kindest cashier EVER!!! the value of the products are so good, the selection is incredible and i refuse to go to any other smoke shop now. THANK YOU KELSO (the best cashier i've ever come across) read more

My go-to shop. The staff is friendly, attentive, and always ready to offer suggestions when you don't know what you want. Huge selection of a multitude of products. The best in Indy! Love the points system, too. I tell everyone to go here :) read more

Sold us the wrong piece then proceeded to call us children when we were visibly upset about the no return or exchange policy. Staff obviously don't care about customers, spent almost 80 dollars. Save your money go elsewhere read more

They sold me a faulty used product i cant use and they refuse to give me a refund and/or exchange it. Awful experience. Save yourself time and go somewhere else. And called them and they were incredibly shitty over the phone. The person on the phone said "congratulations ". read more

Staff was complete rude. Stepped out to get the needed money, walked back In try to force me to buy more because I walked out.

02/12/24 12:45 pm The gentleman that helped mother and I today were patient knowledgeable and attentive. 100 customer service, they both deserve recognition from management. The inventory has expanded in all directions since last there, there are also Mystery bags available. The prices are reasonable as well the store sells holds value to the user. Great job Gentleman read more

Very interesting store. A friend told me they had jewelry and candles. Found all kind of things I never heard of before. The staff was very nice and helpful explaining all of these "things" to me. read more

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Terrible experience with this smoke shop. I called and verified if they had a product I was interested in, and I was told they had the product and they will see me when I make it. I drove 30minutes to their establishment to only be rejected soon as I walked into the door. Idk what's their issue, but that was not cool and very unprofessional. Thanks for nothing read more

Great service, friendly hard working employees, good select, competitive prices. Its just not one of those cheapo marts

Don't do returns. Pretty lame honestly, especially considering if something doesn't work.

The absolute BEST smoke shop in the city. Knowledge staff, amazing selection, and good prices. The store is MUCH larger than it seems from the outside (it's like a TARDIS). They have a TON of work by local artists, and sometimes you can even catch the artist at the shop! There are plenty of people to help you find what you need! Make sure you don't say anything that can make you be asked to leave or refuse a sale (and if you don't know, point and grunt). Definitely go here for all your smoking needs! Side note *there are no cigarette sales at this location, but nicotine vapes are available* read more

I stopped by here with a friend this afternoon and was helped by two gentlemen, whose names I unfortunately didn't get. As mentioned in other reviews, my friend and I were carded shortly after walking up to the counter, but I certainly didn't find that to be rude (it was our first time there, but I usually expect to be carded). Both gentlemen were friendly and knowledgeable throughout our interaction, and took the time to answer my questions and help me find exactly what I was looking for. The prices are great and I'm definitely satisfied with my purchase thus far! The store is bigger than it looks and they seem to have a wide range of products. Will for sure be back for the great selection and service! read more

One of the greatest coordinates in the universe to find unique gifts and treasures but the absolute BEST part is meeting Maury ~ Maury is the LIGHT OF THE WORLD read more

20 Past 4 & More - Tobacco Shops Near Me - Indianapolis, Indiana

i used to go here all the time but i just went back two days after buying a $50 disposable pen because it stopped working on me and they did not give a single care. they said the best they could do was 20% off a new one, which is absolutely insane for something they all saw me but not 2 days ago and has hardly been touched. not coming back. don't buy their disposables read more

The most friendliest & knowledgeable staff! They carry everything that you need. Not in a private lot; but definitely a lot of space, if their direct lot would happen to be filled. Quick & easy. Enjoy! read more

20 Past 4 & More - Front of store. - Tobacco Shops Near Me - Indianapolis, Indiana

Note: Review is for the mural on the outside of the building One of the keys to having a successful business is getting people/customers to notice you are in business. What better way than to put a bright and colorful mural on the side of your building which is clearly visible from a main thoroughfare like Keystone Avenue? In 2016, the business owners commissioned the FAB Crew (Fantastic Aerosol Brothers) to create a full sized mural for their location. Done in deep colors of purples, oranges, and greens, the mural has a huge face with lots of swirling shapes and highlights that seem to have an electric quality to their appearance. I'm not very good at determining if the shapes are meant to be letters and spell out words, I guess I spent too many years being a dull accountant to be able to pick the letters out correctly, but if I had to guess, I would say that the symbols spell out "smoke" and "vape" based on the nature of the business. Or, I could be totally wrong. Oh well! Review #1585 read more

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Employees are extremely unhelpful and almost disrespectful. Honest with them about needing to detox from delta 8 and was told they would not sell me anything. read more

This is one of our favorite shops. We try to check out all the new ones, and this guy is close to our house. The coolest thing about smoke ships is that they offer a variety of things. I am not a smoker so I enjoy their other merchandise. I've purchased a tapestry from location, incense, and a t-shirt. Today we travel for incense. Bean is looking for flavoured tobacco wraps. She says they add more flavour to the tobacco, I just think she wants to look cool. I'm excited to see which she chooses. Last time it was banana and maple wraps. Aside from this location being close to our home, they have a huge selection that would satisfy any smokers need. If you're a non smoker like myself, their clothing, incense, and tapestry's are cool to look at. read more

20 Past 4 & More - Tobacco Shops Near Me - Indianapolis, Indiana

High praises for when we have been helped in the past by Kelso, we really enjoy talking with them felt like they genuinely cared when we had conversations whilst browsing but unfortunately today was not that great. We've always felt welcome but the person who helped us today made us feel rushed and like we didn't have the liberty to look around. he asked us for id and said he couldn't let us in without them which we have not been asked since our first visit a few months ago and frequent here at least once every 2 weeks. The next group that came in was not asked. We have visible tattoos on top of the fact that we're frequent customers we were taken aback with the delivery of this. Definitely felt like there could have been a more friendly way to approach the situation. As someone who has worked customer service for almost a decade it really comes down to connecting with people and that did not happen. He was wearing a tiedye shirt today, roundish glasses and was tall and blondeish ginger hair. We'll come back but will definitely be vocal about wanting someone else to help us. read more

Nice place, good selection of clothes and smoking accessories, super friendly and helpful staff

I have insomnia, but not the regular "cant fall asleep" kind. I suffer from maintenance insomnia, where I will fall asleep just fine but then only sleep a couple hours at the most and wake up then not be able to get back to sleep. I'd always heard commercials for 20 Past 4 but had never been to one. When I was reading online about fixes for insomnia, CBD repeatedly came up. Knowing that CBD is now legal in Indiana (finally) I researched CBD retailers and they were the first listing to come up. Seeing as how they weren't far from where I was staying, I decided to stop in and ask questions. The guy that helped me was very knowledgeable and friendly and actually listened when I explained what I'm dealing with, and he recommended multiple things that would help, based on what others have purchase for the same reasons. Being completely new to CBD, I didn't know up from down, and while the stuff was a bit pricey, I bought an affordable option to "get started" with. It was just a five dose pack of edibles, but they worked. I ate the last one before bed last night and I've slept well each night that I've been taking them. I still wake up in the middle of the night, but I'm able to actually fall back asleep. I can't believe how much better I feel just from a few days of CBD. I don't live in Indy, but now that I know the stuff works I am seeking it out around where I live so that I can continue to have good nights of sleep. I'm very grateful to 20 Past 4 right now, for taking the time to listen to a new customer and offer recommendations as to what could help them the most. A lot of places just want your money and for you to get out, but the guy that helped me cared, and it showed. I can't thank him enough for his help and his recommendation because like I said, it's worked and I've been sleeping so much better already. read more

I frequent this location for the assortment of incense. I come about once a month the have they several different scents and Nag Champa which is a harder one to find. The customer service is always great and the store stays clean. The have all your smoke needs and plus more. Incense start at .18 but the more you get the less they are. read more

Charged me $50 for a product I found for $30 at another store. Unhelpful staff that stood around and talked, and the one clerk who I finally called over said "uhh, I'm not sure" to every question I asked. 1 Star for their beautiful renovation and 1 star for product selection... if you know what you're looking for you'll be able to find it here.... for twice the price. read more

What can I say that you probably already haven't heard? I'll have to think about it. And while I am about it I'll share a few key points you probably have already heard so consider this review confirmation of such wonderful things. For starters the staff actually greets you with smiles!!! Not attitude or complete distaste for your mere presence, but actual smiles :) Talk about a wonderful way to start your experience! They are as nice as they are helpful. At no point in time do you feel like you have someone breathing down your neck or trying to stare you down worried about you stealing from them. (Is it just me, you have some of you also experienced this with other smoke shops? Weird isn't it?) There is PLENTY of eye candy ranging from blown glass to kick a$$ clothing, shoes, and tapestries to natural products that help the body detox to incense. If you are in B-Rip and a fan of the Marley Family, stop in for a quick and fun visit! read more

This shop is huge and has a vast selection. I was able to find everything I needed for vaping. They even give discounts for students and military! read more

Love this place. Staff is very knowledgeable and friendly. Love the huge selection of items. New location is legit ! Love A+++ read more

20 Past 4 & More - Tobacco Shops Near Me - Indianapolis, Indiana

First time in since the re-model and this place looks huge! Tons of great glass from starter to heady and everything else you need! Talk to Brookinz or Ryan...they know there stuff! read more

Management should hire staff that doesn't have the 'they're cooler than you because I work at the stoner store' attitude. 4 people standing in a circle behind the counter when I walked in. No other customers in the store and I stood at the counter for several minutes waiting for one of them to acknowledge me. And if I happen to still be in my suit on my way home from work I dont expect to be treated like a narc just because I don't wear ratty concert tshirts and neon colored nail polish. Way to stereotype!!! I'll just order my needs online from now on.This isn't a business I choose to support any longer. read more

very clean, insightful employees, large selection. The employees there are very nice.

Love this place. Everything you need in one shop. Prices are super fair and the staff is awesome. By far my favorite shop in broadripple.

Great customer service and freindly people. Large variety of merchandise and carry local crafters and artist.

Totally awesome place, I messed up and got the wrong banger and I called them back explaining and they said come right back in and we'll switch it, as long as there was no residue on the peice. Anywho great people, great place, and I'm sure im not the only one feeling this way so stop in and take a look around. read more

I've shopped every head shop in the area and this is definitely my favorite. Staff is very helpful and the variety of pipes is great.