Been going here since it opened nearly 15 years ago. Most of the staff is very knowledgeable and friendly. I usually find whatever I need there. Did I mention their heady glass? Best selection I've seen in the area. They also offer discounts to regular customers and have a rewards program. My favorite shop hands down! read more

Great variety of CBD & Delta products, and a small but nice selection of cigars. Cute accessories for those who may smoke, and I've found the value items to be competitive. They offer discounts when multiple items are purchased at once, and a VIP club to earn additional discounts. Service is great, and the Broadripple location is super convenient with ample parking. read more

I always have great experiences at Head Lines Smokes. Most of the staff are attentive, informed, and enthusiastic about the products they sell. Head Lines has a huge variety of solutions for your smoking needs. They can accommodate any budget with reliable, high quality products. I have been happy with almost all of my Head Lines purchases. In one case, I bought a device that did not work for me as expected. While the store has a No-Returns policy, the manager was extremely responsive and reasonable when I reached out over chat. I am very grateful for that and have become an even bigger Head Lines fan as a result! read more

Went there to ask about Hookah supplies, met very nice lady behind the counter and she took her time in explaining and answering all my questions. There was no pushing products on me, and all the advice were spot on. We looked around the store and found all varieties of cigars and hookah products. The prices were fair and similar to another place that I visited earlier this week. Yet, the collection and the variety are vast here! read more

Head Lines Smokes - That NU charcoal is awesome - Tobacco Shops Near Me - Indianapolis, Indiana

Yeah. Not super happy with the customer service I received after calling in about a tray I bought. I didn't realize until I got home that the tray was very bent. When I called the store everyone seemed annoyed and pissed off that I even called. I wasn't offered a replacement or a refund after asking. They basically said "that was a display tray". I love this store and shop here often but if there isn't any customer service I will have to take my business elsewhere. I understand the staff is essentially young guys but you need to explain to them the importance of repeat customers. read more

Head Lines Smokes - This is bent to hell. - Tobacco Shops Near Me - Indianapolis, Indiana

good customer great prices come and see Alex and Damon !! Great location great everything

My boyfriend and I went in here looking for cigars, and they had a great selection of EVERYTHING! They had some amazing-looking hookahs as well. We came out with some cigars, a sweet lighter, and a new tobacco pipe for my fancy man, haha. They gave us a ton of free stuff, too! The young man working was fantastic and helped us with whatever we needed. We had a lot of questions and he seemed very knowledgeable! He even cut us a few deals because it was black Friday! read more

Head Lines Smokes - Tobacco Shops Near Me - Indianapolis, Indiana

service is great the value youll probably spend 111% more then what you get from your product the store has no variety at least from what I was recommended . Grinder screen was loose and frailed out. read more

I have been a loyal customer almost since they have opened. This is by far the best place in the state to find what you need in smokes and accessories. On top of great prices, wonderful selections and unlimited variety - if they don't have what your are looking for, which is rare, they will order it for you. The staff are top notch and family oriented on top of all that. Trust me, visit and you're hooked just like my wife and I are. read more

Very Friendly, knowledgeable staff! I was very impressed with the selection and the knowledge of the staff member helping me. I work hard for my money and Head Lines will get my business everytime! If you want to be treated like a passenger going through security at the airport go across the street to the Magic Bus they will dress you down! No charge! read more

Brandon helped us out for our first visit... knowledgeable, friendly, and no pressure sale. He genuinely cared about the craftsmanship of the piece to make sure we were getting a quality item for the price. Very laid back vibe that made it easy to check things out and ask questions. Left very happy with our purchases; we will be back!! read more

In from out of town and my vape battery died. So, I popped in and the guys were super helpful in troubleshooting the problem and hooked me right up. Prices were phenomenal compared to my local vape shop so I went ahead and picked up a nice glass piece while there. 10/10 would go again! Great job guys! read more

I've been going to this shop for all my smoking needs for the past 5-6 years and I would never stop. They have some of the best options for good artist pieces, not some Chinese glass bullshit. The dudes there are always so great, they will throw you discounts or whatever just to be nice, definitely give headlines all your business! read more

You can't even go inside to look at the pieces. They tell you to go online and don't have all of their stuff online. Masks aren't even required in this state anymore in five days open your store back up. Ridiculous. read more

This is an absolutely terrific small, local business that everyone should support. The owner has a wonderful taste in the products he sells in his shop. Not to mention a great selection, good prices, and out of this world quality. I love this place! 100% recommend this store read more

I was visiting Indy over the thanksgiving holiday when i fatally dropped my piece. I found them on google and grab a cool looking one, nice neighborhood. read more

Terrible service. I purchased a product somewhat hastily (my fault) and later that night realized that it was clearly snake oil. I called the next day to ask about a return, and the guy simply told me that the receipt says "all sales are final." Umm okay, fine. I politely asked if I could get a store credit instead, to which he responded "We can't take the product back for 'safety' reasons." This was obviously B.S. because I never even said what the product was! I told him there was not a legitimate safety concern (sealed, unopened container), and then he hung up on me! Never going back. read more

Since moving to Indy 5 years ago, Headlines has become my goto stop for sheesha for our hookah, best selection and prices I've found in town. Also if you need a mudflap girl zippo, a amazon chick stabbing a dragon statue, or a pipe seems like they have that stuff too! read more

This is my go to place for anything smoking related. They always help me out in choosing hookah flavors and hook me up with great bundle deals. read more

If I could give ZERO stars I would!!! Bought a $200 defective hookah and they would not return. This place is the WORST. Wish I would have read reviews before coming. Seriously the best decision you could make is NOT GOING HERE!!!! read more

When they sell bad products they do not make refunds, expensive and defective products, Indy smoke time have a better price

I love this place. Everyone on staff is awesome and knows what they're talking about. I come in here all the time, so most of them know me and ask me how I'm doing. They've got a great selection of shisha. If you're on a budget, they have the cheaper stuff or they've got some really great stuff that lasts a long time. I'm really picky with what I smoke and they all do their best to help suggest something. They've all found out that I'm picky and they know what I like and don't like. Most of them know my top favorites for when I am being picky. :) I love this place and the staff. read more

By far the best smoke shop I've been to in Broad Ripple. They had a nice selection of CBD cartridges, which is what I was looking for. But they also had a wide array of other things. Damon was super helpful, knowledgeable, and answered all of my questions with ease. He helped me find exactly what I was looking for, made sure I knew how to use everything, and made sure I was comfortable before leaving the shop! read more

The woman there was so helpful!!! Beyond helpful. She was able to give me meticulous details about the product, even unwrapped one then gave me a brand new one to purchase. Always helps when the employees are extremely knowledgeable, especially when trying a new product. I really wish I remembered her name. The only reason for 4 stars is juul pods are more expensive here. read more

Abort! They have a hidden sign that says all sales are final. They refused to return my item even though it was defective. When I confronted him about it he immediately became rude and even refused in the beginning to explain why! read more

First off, Head Lines Smokes always has everything I need. I go there all the time for hookah supplies and shisha, and I can get everything in one stop; which is pretty rare for about every other head shop in the area. They know what they're selling and they're very educated about what they sell. As far as hookah goes, this is also really rare for a head shop, so major props there! Also, the staff are all really friendly, energetic and it comes across that they really love being at Head Lines Smokes, so every time you go in you can expect a really great and welcoming environment. Another note about staff - they're honest. So if a product you're interested in isn't really a good fit for your needs, they'll be open and tell you, and then can recommend something else. I've had terrible experience with this at a few other head shops, so it's MUCH appreciated. Definitely would recommend, I've been going there for years for many reasons. read more

Came here this summer in July and bought a 400$ dollar water pipe. Soon after taking it home & filling with water it did not hit as it should and was very restricted while hitting. Had my roommate test and confirm. Took it back for an exchange which they honored. I appreciated that. However they also tested in front of me and repeatedly said it hit fine which clearly it did not unless you like headaches. A 400$dollar, 2ft tall pipe shouldn't hit like a one hitter. So after the exchange I received a 100$ gift card with my remaining balance.Came in this week to use that. Bought some titanium concentrate rigs & titanium nails. After (4) days they were both chipping metal flakes, heating up patchy/uneven. They were clearly only titanium coated or super low grade products. Owner did not know the quality level wether grade 1-5 though it's his store & personally orders the products he carries. Repeatedly said you get what you pay for like I was some cheapskate when that was the only product your employees suggested, offered, and or carried. So that didn't make sense at all. Continued to try & sell me different products when my 100$ products were defective. Brought them into the store & left them there for the trash can. Been coming here over 15 years and I'll never be coming back. Cheap products are clearly the issue here. Offered no resolution or replacement for 100$ in defective products. DO NOT RECOMMEND!! read more

This is my go-to about every other week. The staff and service is always fantastic. IMO the best in the city! Yeah you got your bars in Ripple but Headlines where the real players go on the weekend... Keep up the great work! read more

Customer service is great. Guys there really help you out and don't strive to sell you something expensive like some of there other stores.

I needed a very specific item and they helped me, no problems! In and out in 20 minutes. Excellent service!!

I love this store! The customer service is outstanding. And I'm sooooo glad that I don't have to bite my tongue and deal with all the ridiculous crap I have to deal with when shopping at The Magic Bus. At Head Lines I DON'T have 10 people watching me like a hawk from the time I enter the door as if I'm some kind of thief I DON'T have to deal with employees that are rude and IMO borderline mental. and I DON'T walk out the door feeling violated because I had to go someplace I truly hate simply because they're the only ballgame in town. From the first moment I walked into Head Lines I felt welcomed. I was warmly greeted and asked if I needed assistance finding anything. Any questions I had were answered expertly. The selection and scope of the products they sell is impressive and they always have something on special or closeout. I bought a stainless steel grinder that was marked down over 50% that I have been most happy with. And the best part is I NEVER, EVER, have to deal with The Magic Bus again! Viva la Head Lines!!! read more