The front desk lady was extremely rude to me and my client with a mental disability. She hung up on…read moreus after telling me that his insurance doesn't have vision included, after I called back to confirm to her it does have vision included (I had to call the insurance company itself) pretty upsetting considering the Doctor himself is very nice and worked well with another client of mine. She hung up on me and told me they won't take him after the insurance told me it was her job to call insurance and confirm the vision.

I rarely write reviews, but I felt compelled to share my experience. unfortunately, my visit here…read morewas disappointing and expensive. $240 for an eye appointmentI was given prescription contacts that felt uncomfortable and didn't seem right for me on top of that, the entire experience felt more like a sales sell than an eye care appointment. I was constantly being upsold on procedures and products I didn't ask for or need (ex: charged at the end for unnecessary eye pressure test I said I didn't want to do). it felt like their priority was selling rather than providing quality care. I expected a more patient-focused experience, especially when it comes to something as important as vision care. I won't be returning. Do not let them pressure you to pay for unwarranted fees at the end when you check out

Wait time is ridiculous. I had an eye appointment at 9:15 and was not seen until 10:15. Parking is…read moreon the street and you have to pay ($3 for 1.5 hours). I had to bring my baby and could not get out to put more money in the meter. They book appointments every 15 minutes and clearly they need to allow more time between appointments. However, dr. Horn is great.

Saw Dr. Horn on Powerball Wednesday and although I didn't win the 225,000.000 I still feel like I…read morehit the jackpot finding Dr Horn! Amazing! He is personable, patient, knowledgeable-I love that he personally called me back, gave eye contact and a genuine smile when introducing himself. He educated me on the risk that I have for certain eye problems and why. The time was used efficiently and the support staff was just great. Look forward to my next annual ck up!!!!!

I saw Dr. Shimokaji for about 10 years as did my son. Thought she was great. Was always put off by…read morethe $250 annual administration fee but I paid it as I could afford it. She was good with my son and while I feel she over tested me for glaucoma (with no family history) I went along with it every 6 months even though the test always came back normal. When my income dropped I qualified for a lower premium through Covered California, the same Blue Shield PPO insurance where she is listed as a provider. Blue Shield assured me it is the same coverage so I was shocked when I went for my exam after paying the $250 for the "administration fee" and the was charged $415 for the exam as she denied taking my revised insurance. So, basically $665 for one appointment! Needless to say, I found a new doctor. They take my insurance no problem, no annual processing fee. I should note, that my other doctors have no issue with my insurance. The new place I found also charges half what Dr. Shimokaji charges for a refraction prescription. While I had a nice long run with Dr. Shimokaji, she just priced me out of her practice. I wish I had searched for someone sooner, it would have saved me a lot of money.

Unfortunately, I was not able to see the doctor due to a $250 up front "administrative fee" to even…read moresee her - a fee I can't afford at this time. I think it is unfortunate that, even when one has insurance, there is a premium that has to be paid to see a doctor, especially the top choice on YELP!

Dr. Lin and Dr. Lew are so professional and thorough! I came in to renew my contacts prescription,…read moreand was introduced to new daily contacts. I learned that daily contacts are healthier for my eyes than my old monthly lenses. They showed me how much buildup there was in my monthly lenses... it's hard to manage them every day! Really impressed with the team, and their Covid protocols. Staff was very friendly and knowledgeable. They educated me on blue light protection for over my contacts. Highly recommend!!

The social media guy is trying to do damage control here but I specifically asked if I could come…read moreback to get my measurements was explicitly told that I could not come back and get my PD measured unless I buy their glasses.

Dr. Silkiss is one of the most experienced and talented ophthalmic plastic surgeons in the Bay…read moreArea. Knowledgeable, kind, empathic and skillful, Dr. Silkiss genuinely cares about her patients and their surgical outcomes. She is wise and provides advice that is always in the best interest of her patient. Her staff is wonderful. I cannot recommend her more highly! Great experience all the way around!

I had excellent experiences here for cataract surgery on my left eye and (2 was later) my right…read moreeye. Very calming environment, helpful staff, good anesthesiologists work there, and excellent eye surgeons own and operate at the center. (Okay, I'm not sure all of the surgeons are excellent, but the only one who performed my surgeries - Dr. Steven Pascal - certainly is!)

I went there for lense replacement surgery in the left eye recently. The staff was great, checking…read moreon me, explaining what they were doing and why, and keeping me comfortable. I had fractured my ankle a few weeks ago so they got me a wheel chair and helped me climb onto the operating table. Dr. Stephen Pascal was excellent from assessment all the way to post-op, and the actual surgery was excellent, too! I can actually see 20,15 in an eye that was previously 20,200+ and had no post-op complications. I'll be getting my right eye done next week, and feel very confident that I will have a similar experience.

This woman is AMAZING. I am recommending her to so many…read morepeople at this point. I was a bit scared but she is so professional, so kind, patient, and just a great doctor. Everything has come out beautifully. If there were more stars I would use them. She is wonderful!!!!

I waited quite a while to send this review quite honestly I left the office so upset I wasn't sure…read moreI was going to leave one. It's quite a bit about the money in the office for sure when I declined to have the surgery so again this is not a reflection of the surgical skill they continued to call and get me a book. I felt the consultation was not a fit at all and while I was there for assistance, I felt like I was judged.

I will never return to this office. There are 6 doctors. Some might be good, but definitely that is…read morenot Scott Lee. Even if you speak Cantonese, stay away from Scott Lee. Get an interpreter instead. Around 2011 or 2012, the optometrist gave my dad a letter to EBRC. I knew this was not a referral, so I contacted his PCP to send the referral. I checked with the PCP office, the referral had been faxed. I called EBRC, and they confirmed they had received it. On the day of his first appointment. They told me that they didn't have the referral. I was worried I had to reschedule and come back on a different date. Fortunately, they told me that my dad's Medicare Supplement Insurance was PPO. That is very helpful information. I can choose a doctor directly and skip the referral process. In short, his right eye was losing vision. I understood that he's not at the early stage, that's no treatment. Once vision is lost, it is lost and is not reversible. But the terrible and misleading part is, Scott Lee told us in Cantonese on every visit, "Don't worry, you won't be blind. 放心，唔會盲" and "no change, it's the same." etc. Since he's a retina specialist, I expected my dad to have macular degeneration. He never told us what his condition was, even though he speaks Cantonese. Dr. Lee was raised in Hong Kong. Until 2018, my dad's PCP told us that he also had retina detachment. I was shocked. The other ridiculous thing is, on his annual visits, Dr. Lee only checks his right eye, one eye only, the bad eye. Even my dad complained his vision was getting worse, and I requested to check his left eye, the good eye. Dr. Lee refused. He said only the right eye. Finally, we switched to Dr Brinton in 2022. He will pay more attention to my dad's left eye, the good eye. On the first visit, he told us my dad also had cataract issue. At that time, I didn't know that term in English. He uses "cloudily" to explain to me, so I understand that it is 白內障. Unfortunately, we did not receive a cataract surgeon referral from EBRC like other Yelp reviewers. His left eye already saw everything red and burly. He can't read at all. 2024, during the family talk. My relative told me that it sounds like my dad has cataract issue. I recalled that EBRC told me that my dad's insurance was PPO. I rushed him to a Cataract surgeon. After his surgery, he resumed his reading ability. I don't know why we had the terrible experience and bad luck with EBRC, because my dad was too old, or we didn't speak English? Here is the difference. The new retina doctor sees my dad twice a year. He told us he also had a dry eye. He gave us instructions on how to preserve his remaining vision.

West Coast Retina (WCR) is a gem. As an enrollee w/ Kaiser Oakland for 38 yrs. I've had…read moreexcellent surgeons + excellent surgeons for family members. HOWEVER: Recent visits w/ Kaiser Oakland Eye Dept. surgeons has sent me searching for better options. Kaiser Oakland's cataract surgeon found a "bump" in my retina, so I was referred to their Kaiser Oakland's retina surgeon, who was dismissive and un-helpful. My search for a 2nd opinion led me to WCR which was recommended by a professional whose opinion I respect. At WCR on 30th St. in Oakland, I was examined by Dr. Georgia Kamboj. She was wonderful -- I highly recommend her to anyone w/ retina issues: 1) She explained the layers of the bump in my retina, the bubble, the layer of scar tissue -- something neither Kaiser surgeon --- cataract nor retina -- took the time to do ; 2) she explained the range of outcomes from cataract and subsequent retina surgery --- neither Kaiser surgeon did that; 3) she explained the actual focal distances of the lenses used in cataract surgery. Kaiser just emails you a video reviewing the distance options, but no recommendations, or explanations why. Then, you're left with the responsibility to select which focal length you want installed on your eyeball -- as if the patient has a degree in Optometry. 4) Dr Kamboj also answered my questions about focusing at the different distances post-cataract-op. Kaiser's cataract surgeon never explained the real focal distances -- they just tell you Far, Mid-Range, and Close. Dr Kamboj explained the actual focal distance for the range choices, and answered my questions about how they work (b/c I also have astigmatism) post-cataract surgery-- something Kaiser surgeons never did; 5) Dr Kamboj explained why she prefers doing cataract surgery one eye at a time.....At Kaiser they'll do both at the same time unless you request otherwise. Kaiser Oakland Eye Dept now seems like an inferior quality, high-speed processing facility. I really appreciate Dr Georgia Kamboj's answering my questions, explaining what was going on in my eye, the "whys and wherefores" of the choices, etc. Dr Kamboj was very thorough, very helpful and extremely knowledgeable. When I initially entered their bldg, I was apprehensive b/c the bldg is clean, but quite outdated. The waiting room was also outdated , w/ only "People" magazines avail -- giving me some doubts. However, I had heard excellent appraisals about WCR and after my excellent experience, my doubts were dispelled. Their quality was vastly superior to Kaiser Oakland's Eye Dept. I now check cataract and retina surgeons' credentials online before scheduling an app't. Dr. Georgia Kamboj's credentials exceeded those of the retina surgeon I saw at Kaiser Oakland.