Not a trustworthy facility. They seem to want to make all sorts of exams and tests for additional…read morecharges. No follow up, no discussion, no answers to questions. And Dr Hammond is so spastic that it's very awkward. Never seen Drs act this way. See them at your own risk.

A Life-Changing Experience…read more I recently underwent cataract surgery with Dr. Najafi where she expertly replaced my cataracts with intraocular lenses (IOLs). I will admit I was hesitate and concerned about anything relating to my eyes. I have had other surgeries but anything to do with my eyes are different. Dr. Najafi is very conservative. She did surgery and replaced my cataract with an IOL in the first eye. We then waited over 2 weeks to determine the results...which were excellent. Then we replaced the cataract with and IOL in the 2nd eye...with the same excellent results. I couldn't be happier. From the very first consultation to the post-operative follow-ups, Dr. Najafi and her amazing team made me feel informed, comfortable and genuinely cared for. The entire process was smooth and reassuring. Dr. Najafi took the time to explain every step, answer all my questions, and ensure that I felt at ease throughout the procedure. Her attention to detail and expertise truly shone through, and the improvement in my vision has been nothing short of life-changing. I can now drive at night! Her professionalism, compassion and skill have given me a new lease on life, and for that, I am forever grateful to Dr. Najafi, for giving me the gift of clear vision! Thank You, Dr. Najafi

Wow! Dr. Tsang is amazing! So smart, so thorough. He absolutely goes the extra mile to make sure…read moreyour Rx is working hard for you. He just updated my Rx for multifocal contacts -- a tricky business. The first Rx was a VAST improvement over my previous one, but he kept tweaking it to make it better and better. I'm thrilled to have someone this competent and dedicated on my team.

I had a sudden problem with my eyes that required immediate attention. The practice squeezed me in…read moreto a busy schedule and I received amazing help from Dr. Tsang. I can't say enough about how much he helped me.

Excellent support staff offer kind efficient service with patience …read more.. Team support at front with courtesy and compassion.

Eye Institute of Marin has wonderful doctors and staff who pay great attention to detail. They…read morehave the latest equipment and take their time. Dr Hemond is following my eyes carefully which hasn't been done before. I do have a problem with needing to make 2 appointment when only one should be necessary. One for the tests and one to have my eyes dilated and speak with the doctor. I don't have time for 2 appointments.

I went to Dr. Chin for a chalazion on my eyelid that was blurring my vision. At the first visit he…read morewas confident and clear: it was pressing on my eye, and I should try compresses and ointment, then schedule an excision if that didn't work. I followed his instructions exactly. It went downhill from there. I was called in on a day he doesn't do procedures, told there was only a 50/50 chance he'd actually do it, and nearly charged for an unnecessary second consult. Staff falsely claimed I'd reported pain. When I finally saw him, he contradicted his own diagnosis, said my blurry vision was just my glasses, hadn't reviewed his notes, and seemed reluctant to do the procedure he'd told me to schedule. In fact, he said I think this is scar tissue at this point. If I do this, you might just have more scar tissue. This completely contradicted what he told me on the first exam. The excision itself was worse: not enough numbing, nothing to brace my head against as the blade came toward my open eye until I asked, and a wobbly headrest. I could feel the cutting, and when I said so, he dismissed it. In fact, when the Q-tip he was using to clean it afterwards hurt like hell he said oh it's only a Q-tip. And I said well I don't care what it is. It hurts. I was on the verge of a panic attack. I had to sit with my eyelid in a clamp, flipped open and had to watch a sharp blade repeatedly come towards my eye. You really gotta be numb for that! The procedure worked, but only because I pushed for it and survived it. My adrenal system is wrecked.

Dr. Shin has been extremely responsive in diagnosing and communicating an action plan for cataract…read moresurgery. I had my second eye done on 3/25 and both surgeries went very well. The staff was professional, knowledgeable and caring. Most important Dr. Shin provided excellent care. He followed up before and after the surgery. Two days after the surgeries, both eyes are significantly improved and i can read and use computer with glasses. I recommend Dr. Shin very highly to anyone seeking an eye Surgeon. Best Steve

I saw Dr. Shimokaji for about 10 years as did my son. Thought she was great. Was always put off by…read morethe $250 annual administration fee but I paid it as I could afford it. She was good with my son and while I feel she over tested me for glaucoma (with no family history) I went along with it every 6 months even though the test always came back normal. When my income dropped I qualified for a lower premium through Covered California, the same Blue Shield PPO insurance where she is listed as a provider. Blue Shield assured me it is the same coverage so I was shocked when I went for my exam after paying the $250 for the "administration fee" and the was charged $415 for the exam as she denied taking my revised insurance. So, basically $665 for one appointment! Needless to say, I found a new doctor. They take my insurance no problem, no annual processing fee. I should note, that my other doctors have no issue with my insurance. The new place I found also charges half what Dr. Shimokaji charges for a refraction prescription. While I had a nice long run with Dr. Shimokaji, she just priced me out of her practice. I wish I had searched for someone sooner, it would have saved me a lot of money.

Unfortunately, I was not able to see the doctor due to a $250 up front "administrative fee" to even…read moresee her - a fee I can't afford at this time. I think it is unfortunate that, even when one has insurance, there is a premium that has to be paid to see a doctor, especially the top choice on YELP!

Shoutouts FYidoctors in San Rafael Whatever anyone thinks,…read morethis place will forever be my haven. I wasn't supposed to be here. I wasn't their patient. I didn't have an appointment. I hadn't purchased my glasses here. Until that day, I had never walked through their doors, let alone knew who they were. I was just someone driving to a wedding in an unfamiliar area when, without warning, the lens fell completely out of my prescription glasses. I've worn glasses virtually my entire life and never experienced anything like it. One second I'm dressed up, driving to a wedding and going about my day. The next I'm frantically looking for the nearest exit and closest shop that can urgently repair my glasses. You can 'see' how difficult and stressful this situation was, with a sprinkle of already being late to the ceremony.... It sounds almost funny afterward. In the moment, it wasn't. I put 20 minutes onto a parking meter and dashed off blindly for this store. Mind you, it was minutes before closing. I walked in, explained what had happened and prepared myself for all the perfectly reasonable questions: Are you a patient here? Did you buy these from us? Insurance? ID? Do you have an appointment? Instead, they just helped me. They took my glasses, put the lens back in and secured everything. Without me even asking, they inspected everything, checked the opposite side and tightened that screw too so I hopefully wouldn't find myself in the same predicament again. I offered to pay them. They wouldn't take a dime. I was in awe. I hadn't even expected them to take me, let alone be this attentive and caring. I wasn't looking for a freebie. At that moment, I didn't care what it cost. I was dressed for a wedding, away from home, and my glasses had catastrophically failed while I was driving. By the time I walked back around the corner to my car, I still had 9 minutes on the meter. But maybe the reason such a small interaction affected me so much is because of the contrast. This wasn't the first time these glasses had fallen apart. The 1st time this happened, I went back to the practice that actually sold them to me. I was their established patient, wearing glasses purchased from their office, and they still wouldn't let me do a walk-in. I had to go through the normal scheduling process to find an appointment time for a repair. Ridiculous. I remember joking with the opticians there, "Oh thank goodness it happened while I was safely at home. Imagine if my glasses suddenly fell apart while I was somewhere unfamiliar and actually needed them." Then they did. While I was driving, no less. I was nobody to these people. My own provider had every reason to consider these glasses, and me, their responsibility. This office had none. I cannot overstate how much that contrast floored me. A practice I had never given a dollar to treated my eyewear problem with a level of urgency, kindness and basic humanity that I hadn't experienced from the practice where I actually bought the glasses. That's why I'm writing so much about what was probably an incredibly ordinary few minutes in their workday. To them, maybe it was just tightening a screw and putting a lens back. To me, it was somebody coming through for me during a genuinely lousy moment when they had absolutely no obligation to. The ratings here are remarkably high. I've also seen the recent criticism from longtime patients who feel things have changed since the business changed hands. I'm not here to tell those people they're wrong. Their experiences are theirs. I'm here to add mine. And mine is admittedly unusual. I haven't had an eye exam here. I haven't ordered glasses here. I can't promise anybody what their experience with those services will be. But I can tell you something most reviews probably can't: I know how these people treated someone when they weren't their customer. If you're reading reviews trying to decide whether to give this practice a chance, that's the perspective I can offer you. Based on my experience alone, I'd feel comfortable giving them the opportunity to earn my business when I actually needed an optometrist. Maybe that's an unusually strong opinion to form from such a short interaction. But sometimes eleven minutes tells you a lot about a business. At least compared to the practice that sold me these glasses... I certainly found my haven.

I have been going here for almost 10 years and still highly recommended Dr. Iwami. He is very…read morethorough and his prescriptions are always great. Sadly, they have been acquired by FYIdoctors and the overall business quality has suffered. The glasses service is especially poor. There are no proactive communications from the staff about problems with the glasses order that affects delivery. Both times in the past 2 years I have not received a call about my order. This time it has been nearly a month before I got my new glasses.

Doctor Sadeghi is an amazing eye specialist. He is my family…read moreeye specialist. He is very passionate about his work and he add compassion into the mix. Thank you

This guy is awful and borders on malpractice. If you want to be overcharged for bad prescriptions…read moreand completely misdiagnosed and charged for glasses you can never use -- then Dr. Sadeghi is your guy. I saw him years ago and he was completely inept and overcharged in ridiculous sums refusing to take any ownership on his misdiagnosis and also lying about their practice's insurance coverage (or lack there of). I cannot recommend him and wanted to post to prevent others from making the same mistake I did. I had the WORST experience, even though he was referred through a friend of mine. Please avoid at all costs (literally)!

My sunglasses broke while I was in town and I quickly found Sausalito Optometry who fixed my…read moreglasses in 3 minutes, excellent service, plus I found a new set of frames I really liked, highly recommended!

Outstanding work. Great communication. A fantastic selection of glass, options and frames…read more Mured, the owner stands by what they sell. Extra extraordinary customer service.