Longtime Customer, Rewarded with Zero Communication…read more I've been a Westfield Comics customer for over 35 years. Until 2025, I would have considered Westfield a five-star company based on my long history with them. Unfortunately, throughout 2025 I experienced a complete breakdown in customer service communication, which ultimately led me to pull my business. Despite multiple emails and voicemails over several months, I received no responses to documented issues, even while new orders continued to be fulfilled. Unresolved issues included: -Being charged for and shipped trade paperbacks when my subscriptions were for single issues, with no response regarding returns or credits. -Being charged shipping three separate times for a single monthly shipment, with no explanation. -Missing subscription issues that were reported and never acknowledged. Receiving some incorrect items in place of missing books, with no replacements ever provided. -Multiple damaged comics due to a change in packing methods. Recent shipments were packed tightly in boxes with no protective dunnage, resulting in visibly damaged corners on numerous books. I reported the damage by listing each affected titles, but received no response. Mistakes can happen in any business. What ultimately drove my decision to leave was the complete lack of communication. After decades as a loyal customer, being consistently ignored made it clear that customer service is no longer a priority. I'm sharing this review strictly to document my experience so other customers can make informed decisions.

I went to Westfield Comics as a first time customer today, and the staff was impatient and…read moregenerally not very welcoming. I had called in a hold earlier in the day, and as I was explaining this, one of the men there talked over me rather than letting me finish speaking. I had been considering looking around as well, but after that, I decided I'd rather just make my purchase and leave.

Great selection of used books at very affordable prices. The quality is good, the space is well…read moreorganized with plenty of signage to help you find your way. And there is strategically-placed seating so you can easily plop down & take the time to consider potential purchases. A delightful book store.

Easily the best book store in Madison. No contest…read more The Book Deal is in an unassuming, sort of odd location, but it all adds to the character of the place. There is plenty of signage and the folks who run it will walk you around if you're a first time visitor. Extremely friendly people who really care about books and spreading the joy of reading to everyone. The collection and variety is pretty incredible. I go there with my fiancé at least once a month, usually twice, and we always leave with an incredible haul between the two of us. The majority of the stock is $3.99-4.99 and the books are in great condition! There's a range in price depending on what you're interested in (collectibles, new releases, etc.) but there's something for everyone. Dedicated rooms for different genres make it easy to find something you'll like. As much as I'd love to keep this gem to myself, the Book Deal deserves all the support that book lovers of Madison have to offer! Worth the trip out of downtown. See you next time!

This place is like a small museum, library, and store rolled into one…read more The walls are lined with not-for-sale vintage consoles and collectibles in original packaging. Fun place to walk around. Good selection of used games for a number of systems, and the proprietor will usually buy games back for not too much less than his selling price. Pretty good selection of accessories, too. Helpful and friendly proprietor. Once, I asked him for an HDMI cable, and he was out of new ones, so he gave me an extra one he had for free. They also have turntables and some great vintage records. Highly recommended store.

Pretty cool place! Lance is really nice and willing to look through your cards if you are trying to…read moresell them. Pending transaction, waiting on Lance to sort through our cards.

you know. i had a bad experience which in the moment i was very upset. the next time i went in…read morethe owner saw how upset I was at the actually pulled apologize and then me a deal and a couple to try to make things right which I thought was very cool. They are very good people here that is the bottom line the person that what they did to me. I guess he's 16 years old so he has a lot to learn which I didn't realize he was at 16 years old at that point in I shouldn't completely downgrade the business just because of one employee that's younger acted out of emotion and also apologize. This place is always great I sell a fun crew to talk to so take the first review with what you want but I will say that I probably shouldn't have and the business all because of one instance when the other hundred instances I've had with them have been amazing.

Called and was greeted with sarcasm and hung up on. Buy your games elsewhere where people…read moreappreciate you and your business.

GREAT local record and cd shop in Madison. All the vinyls were categorized by music genre then…read morealphabetical order. It was easy to browse the bins or know where to look for something specific. They had a mixture of new and used product. The pricing on all new items was firm but some negotiation room on used. We were able to find two vinyls we've been on the hunt for a while. There was a good variety of popular artists, classics, and hidden gems. Highly recommend stopping by to browse the selection.

I like this place starting with the name I get to explain to . . . well I'm a college professor so…read moreno one actually pays any attention to me. Comfortable lay out for a smallish store, very good selection without this fat guy feeling cramped. I'm in for the CDs, but nice vinyl options. Jazz and rock, wide range, some of everything else. Good prices, when you figure in shipping it's better than online. Plus, there's contact with human beings. Two knowledgeable sales people working when I dropped in, walking distance from the Madison Concourse or the Capitol.

Frugal Muse Books, Music, Video, Inc. was established in 1994 and has been locally owned and…read moreoperated since. DVDs, CDs, LPs, graphic novels, audio books, and real books means they have something for everyone. They donate books to systems that support people in need and at least one other local business! I learned through The Barrymore Theatre that Frugal Muse is a ticket outlet for it. It is super convenient having a neighborhood ticket outlet! I enjoy paying cash that goes directly to the theatre (the bookstore being supportive enough not to add a fee) and that I get a physical ticket! No scan a phone here. I got paper tickets and I love it! My friend that has been with me on each of my ticket procurement outings finds quality low cost dvds for her family at Frugal Muse. Yesterdays selection: "Toy Story 3" still in the shrink wrap. The store is clean, organized, quaint, quiet. It's what I imagine book stores "used to be like", I say having grown up only in national chains environments. There are always a half dozen or more other shoppers when I've been here. Join them! There are always a couple gentlemen working behind the counter and I suspect they would talk books and authors if you engage them. Key tip: Frugal Muse can order new books! Drop in here to order what you want - avoid the national chain! Support local.

We love coming here to see what else we can read or research! I love the selection of cookbooks and…read moremy husband likes they have an assortment of cds/records. They have a good teen section that's grown over the last few years and a new manga section. Prices are always reasonable and they have a good selection of $2 books. People behind the counter are always friendly and helpful.

I experienced inexplicable and outright disrespectful conduct from the owner, Bruce, during my last…read morevisit to Capital City Comics. Despite the multiple 1 star reviews citing Bruce's erratic and rude behavior, I decided to give him the benefit of the doubt and support a local comics business. I came here a few times over the past year or two and bought a few things with no issue. Recently I went in and grabbed a giant pile of graphic novels to buy, ~$200 worth. The last few times I came in, he charged books at cover price and is generally amicable and friendly. This visit, he said he could not sell the pile of books I wanted because he had to "do some research" to "save me a few bucks" so that he wasn't "over-charging me". I told him that I don't need to save a few bucks and would just like to buy the books as-is and would pay whatever price he wanted, I didn't care about price, I just wanted the books! He grabbed the pile of books and hid them behind the counter and refused to sell them to me. His mood quickly changed to rude and abrasive. He made multiple abrasive comments, effectively ending the conversation. I left the store feeling quite perplexed as I had been nothing but courteous and kind during the visit, and I couldn't fathom what brought about this spate of complete irrational behavior. Is he developing dementia? I can't explain why the owner of a store would NOT want to sell books to someone. These were all books with multiple printings, all of which I've since found on eBay for 1/2 cover price, so I don't think he was trying to rip me off. I can't put it together. I had ~$1000 set aside to spend on graphic novels over the next month, and needless to say it will NOT be spent at Capital City Comics. Life is too short to put up with being treated disrespectfully. I strongly recommend avoiding this place. People like Bruce give comics a bad name, which is a shame because there are so many good and kind people who read comic books. I would rather pay 10x the price for books than be treated like that again.

Local comic and book store that's been around since the 70's. Packed with inventory but we'll…read moreorganized. Super friendly and knowledgeable owner who is also honest about the value of comics. Support this local Madison gem!

This place is amazing for vinyl hunting. The downstairs shelves are packed with an surprisingly…read morecomprehensive selection. There's a lot of obscure experimental and electronic music as well as punk and indie. The location is amazing too, not far from the university on the near west side. Get a beer at Garth's to top off your digging adventure.

While a great selection, they have always been overpriced and the folks that work have usually been…read moreunfriendly in my experience. I grew up in Madison, went there for years, though no longer live in Madison (but visited back in December). I always preferred the B-side on State Street for the prices and moreover, the vibe. For used CDs however, you can find relatively good value at Strictly Discs. Their used vinyl is remarkably expensive, though again, a great selection.