Be careful -- what they quote over the phone may not match in person, and they keep sensitive…read moreinfo." Friendly on the Phone, Shock in Person Over the phone, they were warm, accommodating to me, a senior in pain, and even said they were dog friendly. I advised I didn't owe $, IRS owed me. They quoted $40/year for simple short-form returns. When I walked in, after completing both returns in 10 minutes, and advised I would get a refund of $2,000 the price suddenly jumped to $240 per year ($1,440.00 an hour)! I asked them to erase all my information -- including my Social Security number, home address, and phone number -- and they said they did, but I would have to "take their word" for it. I walked out and would not recommend -- be cautious if your taxes are simple and you're trusting them with sensitive personal info.

Hi guys so I was at freedom tax today and Erika was such a big help . Most definitely recommend…read morethem. They have a great customer service

This was the Painless and quick Still can't believe how Kind Richard is . Was giving information…read moreI should of known and resured I would be safe

Painless experience....NOT!! I was told I would receive a call back four different times but that…read moredidn't happen! I had to keep calling to find out the information I needed about a check for my HOA. Finally, I was told by a female, that refused to give me her name, that she did receive my check and it had been in their office for "a week or so, but she hadn't had the time to process it, yet". She assured me she was working on making copies and getting mine as well as the other checks she had taken care of but she wouldn't be going to the bank until two days later, so my check should clear my bank early the following week. It still hasn't been cleared at my bank. LIES, LIES, LIES. I spoke with Rick but he wasn't very helpful. He doesn't know where the checks are or where the copies were. He didn't want to check their account statement to verify if a deposit was made and didn't want to contact the person I spoke with, nor give me her name for my records. I would not trust this company as far as I could throw an elephant. They make promises they don't follow through with, they have a very questionable office procedure for filing since I was unable to get any information on the work that was said was done. They have had my check for far to long for it not to have been processed and as the owner of this business MOT to know how to obtain the information for the questions I was asking is totally unacceptable. I will be notifying my HOA of the shotty work from this company. Don't use these guys. Totally unprofessional company. A second grader could do a better job!!

I wanted to take a moment to recognize the outstanding customer service at Specialized IRA…read more After a recent conversation with Alisha, I felt compelled to share this publicly. Nicole has been exceptional in managing my case transfer. My schedule isn't the easiest to work around, but she has remained consistently engaged and proactive. Every Wednesday, without fail, she calls with updates and keeps everything moving forward. What could have been an overwhelming process was made simple because she took the time to guide me through each step. She made something complex feel manageable. Camille and Nicole have also been incredible--always kind, friendly, and genuinely helpful. Every interaction feels warm, attentive, and professional. That level of consistency is rare. It's not easy to find truly great customer service today, but this team stands out. They are not only highly capable, but also genuinely pleasant to work with--and it shows in every interaction. Whoever is responsible for building and training this team deserves real recognition. This has been, without question, the best customer service experience I've had, and it makes a meaningful difference.

I've been working with Specialized Trust Company for the past five years. Their support team is…read moreexcellent to work with. Most recently, I've been working directly one-on-one with Alisha. She has been helping me with several important issues. I've been very pleased with how thorough she is, with her answers to my questions, and how genuinely helpful, thoughtful, and kind she is. Also, her follow-up is second to none! Alisha sets the standard for 'Five Star Customer Service! A rare find these days!

I wanna thank John and his staff for not only his stellar service but his contribution to the…read morecommunity! Highly recommen!

I needed help with my Financial Invest Account and Mr. Marcelli got me back on track in less than a…read moreday! I highly recommend his insurance and financial advising services!

I have been with Michelle and her staff for almost 13 years and have been a satisfied client…read more Michelle contacted me last week about something before my car insurance was due again and I appreciated her concern to save me some money.

Michelle Randolph worst agent you could ever encounter in the city of Albuquerque. She does not…read morerespond to emails phone messages or even text. She unilaterally likes to make changes without your consent, causing an increase of your insurance tried numerous time to work with her but she became argumentative and frustrated very easily. Her staff is wonderful. This is the only reason why she survives,, dare not try to get her during the holidays because she's never around. I had Reggie Gallegos for many years with State Farm and never had any issues until he retired and we got moved over. Michelle is incompetent and lacks professionalism, customer service and has the typical Albuquerque mentality of the land of mañana. Lacks education, expertise in her field, if you value your money and you want someone that is really going to look out for your interest stay away from this office and this agent. I would not have given any stars but on Yelp you have to so consider a one star a negative.

Just need to shout out one of Cindy's employees Wendy for excellent customer service. She helped me…read morewith questions regarding a claim/accident and was super detailed, knowledgeable, patient, and helpful. Cindy picked a great employee

Cindy is an excellent insurance agent whose team cut my Geico rates down from $110 to around $80…read morethrough State Farm for the same coverage while adding renters insurance, which is something I'd been wanting and needing for a couple of years. She and her team also became an exceptional team and resource helping homeless women living on the streets of Albuquerque. They have big hearts and brains. You'll have a hard time meeting better people.

I have used this firm for several years and have been very satisfied with their timeliness and…read moreaccuracy. I have several LLCs and a complicated tax return, and I have aways felt comfortable that my return has been completed as fairly towards me as possible. I will continue to use them.

I am very pleased with my association with this company. I have used them for Four years.Very…read moreprofessional. Efficient . The staff is courteous and helpful. I hope to stay with them until I no longer have to pay taxes.I think their prices are reasonable. Thank You.

Sorry for the 1 star. Will be glad to change it. Either answer your full answering machine. I've…read morebe patient. It's only 1 Tax yr Fed 0 refund. State Min 250.00 refund. My niece Jennifer needs help. 1040 senior Form 2019 State only one form 2 pages If you can't help me. Return my $50.00. Thank you. CALL OR TEXT ME Jenna please 505-435-7026 Dixon

Great service and reasonable prices! I highly recommend using Jenna for your tax needs.read more