Horrible customer service. I've used this plumbing company before and had no issues up until now. I've called 951-386-2433 five times within the last week asking for an appt to be setup to fix my toilet tank that isn't keeping in the water. Each time a person from their answering service answers and takes down all my info and claims that someone from dispatch will be contacting me to setup an appt. Not a single person has called me back. Because I had used this company before, I had saved their # in my phone. They were the only plumbing company I called and today is the last time I'm calling them. Their # will be erased from my phone and I'll have to find another plumbing company. Once again, poor customer service. How do you expect to get or keep customers if no dispatcher receives the info or chooses not to call prospective customers back. read more

We bought a condo, and discovered none of the shut-off valves shut-off! We discovered this while giving the well used unit a new life, so the place was a mess. Donnie was great. He was professional, and helped us figure out what needed to be done. We guessed on picking a plumber, and we hit the bullseye the first time. Thanks 24-7! read more

We've used this company twice and no problems, but now that we have a problem that's under warranty no one returns any of our calls or they say they're coming out on a specific time and day, we wait, and they don't show up and not even a courtesy call to let us know. My mom has called 20+ times to get them to come out and had to tell them that she's going through chemo and really needs a warm shower and they don't care. This company has no integrity. read more

Service manager Donnie came out , identified issue, said he would be back out @8:00-10:00am , I said great see you then. 10:01 I called and it took me 17 minutes to get an answer. Elizabeth said no you were scheduled for 10:00-12:00, I said nope he said 8:00-10:00, he is the service manager, he should know his schedule. She got a hold of him and said he was in Perris working on a water heater, would not make it at all, I would have to wait till next week. No apologies were given, luckily I found a reliable company that came out @ 12:45 same day, great service.I had a auditory water leak, that needed to fixed asap.... read more

Called them after finding their info online. Talked to Donny and he came out to give me a quote for a water softener install and adding a hose bib outside of our house. Donny and Todd came out to do the install. They were very professional, did exactly what they said the would do and did an awesome job! The worked with me a bit on price and educated us on a few plumbing items as well. If/when I have a plumbing issue in the future they will be my number 1 choice! read more

After F*****g up my house and forcing me to call roto rooters and a sanitization company to clean my house. I was forced to leave my house for two days and this company said they would send a gift card for my inconvenience but that never happened. Can't even plumb a toilet or keep their word. Save your money and time and be safe. Trust Roto Rooters, they fixed my problem in 15 minutes and came to the conclusion that this company did not go the 100 ft into my mainline. They lies. The problem was only 50 ft in. You people have no integrity. Shame on you read more

I called this place to have my hot water heater inspected, and ultimately requested a replacement. The only reason this is getting 2 stars is because Pat (the guy who actually did the work) was very nice and even took the time to come out before work to take a quick look at my water heater at first. Now for everything else that happened. I called Pat back after he mentioned payment plans. He said he would have his boss call me back. At that time he made an appointment with me for 9am the next morning. Nobody called me back that day. The next day when I was waiting for Pat to show up, I get a call around 9:17 telling me that he and his boss weren't sure that I wanted to keep my appointment because apparently the payment plans are only when dealing with insurance. So rather than calling me and getting this information (as I was told would happen) they booked over my agreed upon time. On this call, Pat told me he would be out to my place around 2pm-- which I agreed to.He also told me that he would take 50.00 off of my bill due to the inconvenience (since I would now be missing work for this). Around 2:30pm, I called Pat back because it was 30 min past my appointment time. He said that he meant to call me, but he was stuck on another job and wouldn't be out to my place until 6pm. I understand that jobs run past their normal times, and sometimes unexpected problems arise (in this case it was water damage that was unbeknownst to him before he started the job). However, I am rather upset that it took ME calling HIM 30 min AFTER he said he would be at my home to get this information. Again, however, needing this work done, I agreed to see him at 6pm. So, he calls me again around 6:05 to tell me that he's about 20-30 min out. Around 7:15, he finally arrives. Once he was here the work was done quickly and cleanly. Then it came time to pay the bill. Now (and not before doing the work) Pat tells me that his boss told him that he can't discount the 50.00 he offered earlier. I was just tired at this time and paid the money. I honestly don't have anything against Pat; however, employees should be trained not to make promises that they can't keep. In review: Pat was clean, efficient, and polite. I ended up with an appointment 10 hrs later than originally promised. I was promised a 50.00 discount then told that it couldn't be done at the time of payment. UPDATE: I'm adding 1 star to the review (for a total of 3). Here's why: I received a call this morning from Donnie who I am assuming was the elusive "boss" during this entire exchange. He apologized for all of the hassle that I went through yesterday and at the very least acknowledged his mistakes. Recognizing that I had been promised the 50.00 discount before he denied it (he said that he wasn't aware I had already been told about it) he decided to refund 75.00 back to my account for all of the trouble. read more

I had a water heater that needed replacement due to a leak. I needed a Saturday appointment and called a number of plumbers. Donnie was able to meet on a Saturday and gave me a fixed price. Other quotes were higher by 30%. He also saw the water heater was under warranty. He called the manufacturer and found we had a $300 warranty rebate. That saved us! His work was thorough and complete. He also identified another pipe leak we were unaware of. I would recommend 24/7 plumbing for anyone looking for good honest service. read more

Travis from this company just left. He was here to fix a draining problem with my dishwasher. Excellent service! Came within 2 hours after my call to the office!!! Very polite and knowledgeable! Sandy from the office was great too! I worked for a home builder in the area for 13 years so I know a thing or 2 about home repairs and I highly recommend them! Thanks guys for such quick and adorable service! read more

Sounds great over the phone. Reviews encouraging but then to cancel after waiting for 2 hours when toilets are overflowing, no washing machine and showers and leaving for a vacation this isn't service. Very disappointing. Many of the reviews are misleading in line. 24/7 service good luck finding it. I've been on internet and calls for hours. read more

We called 24/7, and got an apt within 48 hours. Donald, came and was extremely professional and polite. He worked hard to unclog our drain. I would highly recommend 24/7. Thankyou Donald for all of your hard work. read more

Donnie came out quick and fixed a tub leak within no time! He was professional, knowledgeable and helpful and just a pleasure to engage with as he worked. Thank you Donnie for answering all my questions! I'll use 24-7 Plumbing & Adrain again!! read more

Quick response, awesome job fixing out water heater. Reasonable prices. Donnie was very friendly and professionally. Thanks for everything. read more

Being a military spouse something always goes wrong when your husband is gone! My hot water heater was leaking water and I had no clue why! So I called this company and wow! They're amazing service let's say I called at 3:12 pm and they were here by 3:30 turns out my hot water heater was busted but they got right on it and had a new one here within 2 hours. I hope I don't need to call them again but if I need any plumbing needs I know exactly who I will be calling thanks Travis for fixing us up! read more

NEVER would use this company again. They did a job for me in December with a 3 Year Written Warranty. When I called them back because the multiple joints were leaking, Donnie came looked through a hole full of water said he would come back on Monday to drain the hole and inspect where it was leaking. Never came back, refused my calls and claimed it wasn't due to their work. I had to hire a reputable company to redo their work. New plumber confirmed 24/7 used the wrong piping and joints and their work was unacceptable. 24/7 did not stand behind their work even after I sent videos of leaking pipes that they had installed in December. Worst experince as a homeowner. Not only would they refuse my calls sending me to their answering service, they never returned my calls after leaving multiple messages with their answering service. The only way I got through was having the new plumber call where they didn't recognize his phone number and they were not happy when he turned his phone over to me! They refused to accept responsibilty for a job done wrong even with videos confirming it was their responsibility. They wouldn't honor their in writing 3 Yr warrenty nor refund my cost to pay a new plumber to do the job correctly. Homeowner beware ! read more

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Was very impressed by quality and reasonable value. I highly recommend using them. Don was knowledgeable and professional. Thanks for the excellent service. read more

Called 24-7 Plumbing and Drain last night after trying to do some DIY plumbing that went horribly wrong. The lady that picked up the phone was very helpful and was quick to schedule me a technician that came the next morning. The technician that showed up was Donald Woodruff, he was polite and knowledgeable, he quickly went to work and was able to fix the damage I did. Thank you 24-7 plumbing for you're politeness and quick response read more

I called about 5 companies and this one answered on a Sunday evening had no problem coming out at 7 pm to fix my water heater. Donnie came out fixed the problem and was out fast. Talked with him after he was done he seemed like a nice guy I would highly recommend this company as well as for the price. read more

Called and set up for service and was told the tech will be out today. Seven hours af waiting at home I called back to double check on time and was first told that I did not talk to them. I explained that I hit redial from the morning call so then I get a bogus excuse that the message was lost. Then I get some sorry excuse that they cannot come out and do the job. A total waste of a day to hear sorry excuses. read more

Donny came out right away to fix our pipe that was leaking. Very professional, did a great job. Referred us to an excellent restoration company (5 Star Restoration). He responded quickly and took care of our water problem. He explained everything that he was doing. I will use them again in the future. read more

Found this company on yelp and we were very satisfied with the outcome. Donny came same day of the call in. He was very professional and upfront. He did a great job fixing our shower and gave us a reasonable price. We will definitely keep his name and number for any future plumbing issues (hopefully we won't have any though). read more

If you're limited on options and need something done "right now", call these guys. Seriously, they fixed my water leak issue at 11:05pm within 20minutes. Professional, reasonable and well worth the money. Thank you. read more

Donnie reached out to me after he noticed my Yelp posting. He explained that his answering service misplaced my message and he was very apologetic.He scheduled an appointment to come out and repair the leaking shower stall and the sprinklers. He sounds like a responsible business owner and I will definitely call him for my next project. read more

Best decision we have ever made was to call this company and have them do work at our home! Donnie is amazing and did a fantastic job! After one week of switching to our new system my skin allergies have already started to get better!! I would 100% recommend this company if you need any work done!!! read more

I had a water heater fail and flood a wall in my rental property in Murrieta. They came out and fixed the plumbing, installed a new water heater and relocated it while I had a restoration company fix the water damage. All I can say is that they are 100 percent professional, timely, and extremely reasonable. Donnie is a solid person and I will trust him and 24-7 plumbing for any plumbing issues from here on out. read more

These people sucks ! High price ! He charged me 225$ just to replace a cartridge ! Insane greedy for money ! Neva ever recommend this for anyone read more

I selected 24-7 Plumbing and Drain based on many other great reviews and recommendations. Frank was extremely courteous, punctual, and professional and went above and beyond to get the job done. I will definitely be using their services in the future for any plumbing needs. read more

Have used 24-7 Plumbing many times. Had an emergency with a couple of toilets in our home. Ryan came within 2 hours and did an outstanding job!! Will never use any other plumbing service. These guys are the best. read more

While I don't want to jinx myself as the water has only been back on about an hour - I've got to say I was really quite impressed. I called 24-7 with the worry that I had sprung a main line water leak underneath my fake grass lawn and would they be able to protect it since you can't just stick a shovel in it. The woman at the office actually said she had to call the owner but they ended up sending Patrick out to help me. Patrick did a wonderful job, going out of his way to try and protect my pricey lawn and, when there was no other choice but to take it up, he managed to put it back together looking like he'd never touched it. In spite of the heat and the hardness of the ground he simply took care of it and managed to fix the leak, which turned out to be a hair line fracture in a repair that had been done prior (by a different company). He also went out of his way to use a stronger fix so it wouldn't repeat the problem. The pricing felt more than fair for all his labor. Though it was a very nice bargaining sort of price tag. The company did not give me an estimate upfront so he just straight out asked me if I felt what he thought the price should be was fair. And I'm pretty sure it was about what the previous fix had cost me to within maybe $20 or so. So it felt like he knew his business end as well. I'm not only satisfied, I'm keeping his card so I can ask for him specifically for the next plumbing job I need. I figure if he can get through that, nothing else should faze him much. read more

Donny and Pat came out quickly. Assessed the issue, didn't make fun of me for making the problem worse before I decided to call a plumber, and recommended the best course of action. Great price, great service. Highly recommended! Thanks Donny and Pat. read more

Great job!! Donnie installed my water heater like a Ninja. And Nick from dispatch was very thorough and professional in helping get my water heater fixed and installed in the same day! Highly recommend this company. Thanks again for your services read more

Donnie did a great job. My water heater went out. He arrived with in the hour and replaced it with a new water heater. Great service and responce time read more

The problem itself was fixed under 15 minutes. Donny was very professional and extremely knowledgeable I will definitely use this service again and the great part is that it is sponsoring the local businesses! read more

Pat is awesome! He works quickly, but pays close attention to detail. We had him install a new vanity in our bathroom and he did a great job! The price was fair and it turned out great! We will continue to use 24/7 Plumbing and Drain. read more

Our water heater leaked and we had a service company come out called emergency plumbing. They said yes indeed your hot water heater needs to be replaced and your insurance will cover the tank and the installation but the modifications are going to be $545 in addition. 24/7 came out and told us that those modifications we're actually part of the normal installation. Donnie Woodruff quoted us a price and it was excellent. The very next morning and he was here with our new water heater made in America. The installation went smoothly and professionally. Donnie was true to his word and did a fine job. We would recommend him to anyone. read more

I first called Donnie when my pavers were being installed, and we discovered a drain line that was partialle plugged, and I needed to have a camera run through all the drains to see if there were other problems. He referred me to Tim at Ready-Rooter, who was there in an hour and checked all yard drains for a very nominal cost. Hats off to Donnie for putting the customer first. I later had a faucet handle that had come loose, and upon inspection, discovered it had been improperly installed (in a former model home). Michael came the next day and did an amazing job. I was particularly impressed with how fast and efficient he worked. And the bill was more than fair. Customer first - great work - fair and reasonable pricing. They have earned my business for keeps ! read more

I called this company a few weeks ago to have a leaking reverse osmosis fixed. Tim uninstalled everything and re installed it and fixed the leak. I spoke with Nick to make the appointment and he was very kind and kept good contact on arrival time. Few weeks later one of our shower handles broke and it wasn't a simple replacement. We needed something that came off the pipe replaced. Again they came out within 24 hrs, it wasn't urgent but it was nice to have it fixed right away. Both times ive used this company I've been very happy with everyone I've dealt with, great work and great prices. Nice to finally find a plumber I can trust that does great work! read more

Called for emergency issue tonight, and was told no one was available to come out tonight, so "24-7" is not the best name for the company.

I recently had a pipe burst under the slab foundation of my home, I knew at that point I was going to have to get my house repiped since with a repair the old pipes could leak at another location at a later time. So I started checking around for plumbers and set up an appointment with 24-7 Plumbing. Donnie came out, found the location of the leak and gave me my options , the pricing was very reasonable and the work was done professionally with much detail to cleanliness along the way. I would recommend these guys and would definitely use again if needed for any plumbing repairs. read more

Pat and his assistant did a great job fixing our gas leak. It was done the same day they came out to check it. Will use them again !