Ok so here goes:…read more David is probably one of the friendliest people I've met. Professional, courteous and superb work to say the least. If you need your carpet to look new again these are the only people you should be calling!

My wife and I reached out to this company as it has 5 star ratings and promoted a quick dry time…read more Unfortunately, what we received was the complete opposite. We received a timely call back from David which was pleasing but the conversation went downhill from there. He immediately brushed us off and referred us to Stanley Steamer. David stated they had better prices and he was booked out with an obscene amount of time uncharacteristic for carpet cleaning. We were never quoted a price. The call experience was brief and cold. This left us perplexed and unsettled. In disbelief, we phoned a friend to help confirm our suspicions. This friend has a more accepting name and voice we suppose. Our friend was able to get pricing and immediate availability for carpet cleaning. It's dissappointing in the year 2025 that we can still be discriminated upon via phone for a simple service considering the state of this economy; especially considering that our payment, like anyone else's, is equally valid.

Stephen was right on time give a very clear and detailed price and completed the work promptly and…read morewith great care and quality. I will definitely be requesting Stephen again for any and all future treatments at our house. We even had some pesky stains that he was able to get out! We went with the PURT treatment and will have to see how that does long term with removing the pet odors.

We searched for a well-reviewed upholstery cleaner on Yelp, and phoned Reggie, company…read morerepresentative, regarding pricing and to discuss his company's professional approach. The service call with Reggie and the cleaner, Phil, a skilled service professional, it was the representation of a first-rate operation. We have had carpets and upholstery cleaned many times over the last 43 years of home ownership, and we must say that All Star Chem-Dry service rates among the best, if not the very best. Phil, our designated cleaner, sent a reminder of when he was scheduled to arrive an hour ahead of time and sent a message letting us know of his arrival. He was friendly and personable but also efficient in setup and work. He worked tirelessly for over two hours. There were a few stubborn clay stains from our pet's paws that Phil deep-cleaned repeatedly until they disappeared. In addition, the price estimate was "spot on." Once Phil arrived, the items to be cleaned were given an up-close exam and a final price for cleaning. I liked knowing what the final bill was going to be before Phil began cleaning. Well, it's done, now -- and our family room is simply beautiful -- and the living space smells especially fresh and clean. We thank you. [First visit charge: Approximately $360] Update! About a week after Phil cleaned our furniture so beautifully, our dog ran in from outside with a muddy paw and messed up a corner of one cushion. Phil returned to clean the spot and, within 15 minutes, removed the spot and sold me some of their special cleaner he used. Remarkable! We are totally satisfied with this company. [Second visit charge: $30]

VERY disrespectful and pushy. Did not set a time to come and after agreeing to my set time, he…read moretried to rush through the job to get to another. Without patience, he quit in the middle of the job and left. Very argumentative and rude.

It's #ThankfulThursday and this week I get to highlight a black owned small business right here in…read moreWinston-Salem. Allen's Hauling and Cleaning Services worked some real magic for my family this weekend. We were in the unfortunate situation of having allowed someone to use a building on our property for storage. They abandoned what looked like the contents of their entire house, leaving things in complete disarray, and giving us no choice but to hire someone to clean up their mess. Luckily, Allen's Hauling was referred to us. He (and his team member Eric) came right over and did everything that was needed to get our entire unit cleared. They worked at a continuous pace, strategically placing items on the truck in order to make sure everything would fit in one load. I was able to stand and have pleasant conversation without distracting them as they worked. I learned that Allen, the owner, makes it his priority to hire young people like Eric, in order to give them positive things to do with their time in the community, while also giving them a chance to earn money. I admire that immensely. Both gentlemen were professional and polite and I enjoyed the brief small talk they allowed me to have as they worked, and believe me, they put in some work with this load. When everything was completely loaded onto the truck, Allen made sure to pick up any remaining items, trash, or glass that may have fallen. The property was left clear of debris, and for that we are very grateful. If you or someone you know needs to get rid of some things, I recommend Allen's Hauling and Cleaning Services. When you contact him, tell him Kindra sent ya.

Although Mike is a very likable person, he doesn't seem to know what he is doing when it comes to…read morehard wood floors. He squirted some car polish on the wood floors and used his buffer but it didn't fix any of the scratches and left spots of white wax pieces all over that he said he would go back and vacuum, but missed more than he got. He was too expensive for the poor job that he did on the wood floors and didn't clean my carpets as he had said as he ran out of time and was trying to get to a second job although he couldn't remember the phone number to call and say he needed more time on my home. I would Not recommend Rock Castle Carpet & Floor Cleaning or Michael Austin for any work. Highly disappointed with him and his poor work.

He did an excellent job with the carpets. We had lots of pet stains and he was able to get them…read moreout. Highly recommended.

I brought home an 8 week old Husky puppy on a Saturday, and my other two dogs were really excited…read morebut they soon got stress tummies. Needless to say, I was not prepared for what was about to go down all over my house! I have two rooms with white carpet and hardwood floors throughout. I called Zimmerman's in a panic on Tuesday morning needing emergency help and they really delivered. Thursday morning two vans arrived to my rescue and made my carpets white again, all odor and stains gone. I also had my area rugs, hardwood floors, tile floors in bathrooms, and the upholstery on my sofa cleaned. Everything smelled so fresh and clean and dried within a couple of hours. They are so courteous, professional and efficient, and they also give you a bottle of spot remover with their service. I am a repeat customer and would highly recommend them to anyone. Side note: This was my first experience with having my hardwood floors professionally cleaned and I was amazed with the results.

Good value for good carpet and upholstery cleaning. Will use them again. Came on time and explained…read moreall the options.

We had a relatively new Maytag dryer stop heating. It was covered under a Lowes warranty and this…read morecompany was one of the options to pick to perform the service. After choosing them they called within an hour. They said they had a guy in the area. He showed up within thirty minutes. Arrived in a nice little van dressed professionally in white shirt and blue pants. He looked at the dryer and had it fixed within 20 minutes. A wire came loose and shorted it out. Don't know their service fees thus the 4 stars. However judging by their service they would be well worth a try.

Paul Davis did a wonderful job. Tia and Torion make an excellent team and Roger who laid the new…read moreflooring deserves 10+ stars. Thank you for all you do

Surprise! Paul Davis was paid the money they were owed by the people who owed them the money and…read morethat wasn't me. Paul Davis bothered to work as diligently to collect money from the insurance as hard as they worked on making preparations to sue me, they may have been able to do what I did. I'm responsible for Paul Davis getting the money they so ineptly did not acquire a contract in writing when accepting a verbal "yes" from the manager of my insurance. claim! You're welcome Paul Davis.... And thank you for the threats, the holding hostage of my property, and the horrible communication of your intent that you would hold me responsible for your employee getting my home without proper documentation to do so. Then, holding me responsible for not getting that proper documentation and sending me notification of having to pay a bill that the insurance was supposed to have approved per all the text you sent me, which is the only reason I said OK. However, I'm still left in my predicament because my home is gutted, I'm still having to deal with the horrible insurance company. My choice of insurance companies is not anyone's fault but my own; however, I would rather have a place to live in a pot to pee in rather than me stuck homeless like I'm gonna be and I do fully blame this company for being in my situation. Thank God, I was able to stop their lawsuit since I was able to get WSOC TV channel 9's investigative reporter to help me in getting those funds for Paul Davis since their employees don't know how to get appropriate documentation prior to gutting someone's home, or at least my home! I will be getting my storage out of their control as soon as possible. Through this, I learned that they we're going to have me pay to have my storage returned to me, but didn't bother to let me know. It had already been paid for them to bring my storage to me or so it appears in the estimates I read through after educating myself extensively on this entire process. I really don't appreciate feeling as though things have not been provided to me in honesty and that is how I am left in complete understanding unfortunately!