If you are ordering on line in the USA, STOP. The return policy and service is horrible!!!
If you need to do a return you have to
1) send an email to their customer service
2) call their customer service to get "approval"
3) send back shipping on your own
4) call them non-stop because even though the warehouse has received your items - you still have to call their customer service team to get the warehouse to acknowledge they have received your item?
They have had my return item since 12-9 - yet my exchange has still not been processed. It is a shame, I like their product, but will never buy it again - way to hard to work with 2XU read more