I had both my truck and SUV detailed after a fire extinguisher accidentally went off and left…read morepowder everywhere. My detailer did an absolutely incredible job--he got into every vent and crevice, and when he was finished, you would never even know it happened. Both vehicles are spotless from top to bottom, and they smell fresh and clean. His attention to detail, professionalism, and thoroughness are unmatched. I highly recommend his services to anyone who wants their vehicle looking and feeling brand new.

Hard work is his middle name!! He really cares and it shows. My car looks like brand new.read more

Amazing what they can do to your car and make it look brand new! They did everything as I asked…read moreand requested! Great value for the hard work that they put into making me feel proud of my car again! Everyone was wonderful!

My truck was like new -- got the inside and outside done, and the team was so professional,…read morefriendly (but not annoyingly so), and I could not believe some of the places they were able to restore. I asked for the invoices to be broken out separately, as well, and they did so without needing a reminder or anything. They made it super easy. I will 100% be going back.

This company should write a book on how you treat your customers. I had a Dealer installed plastic…read morefilm on my car that every detailer would not remove. Mold had formed under the film and the car looked terrible. Not only did they remove it but the car looks brand new. They are fantastic and answered every question I had. If you go anywhere else for detailing you are just asking for a bad experience.

I was disappointed with both the results of the work and the way the billing dispute was initially…read morehandled. I brought my new vehicle in expecting exterior detailing and scratch correction based on the discussions beforehand. The final result did not meet my expectations, particularly regarding the scratch repair and overall exterior finish. The invoice listed "One Step Paint Correction" with a hand wash service for $200, but later I was told the pricing was actually intended to be broken down differently. That was never reflected on the invoice itself, which created confusion and disagreement regarding the services performed. To be fair, after I raised concerns, the company did offer to redo the work and provide additional buffing at no extra charge. However, by that point I was no longer comfortable bringing the vehicle back because the situation had already escalated into discussions involving collections, theft of services, the sheriff's department, DMV involvement, and vehicle liens over what I believed was ultimately a disputed service issue. I did ultimately pay the invoice to close the matter out, but overall I found the communication and handling of the dispute unnecessarily aggressive for a customer who acknowledged work was performed and attempted to discuss concerns in good faith. My advice to future customers would be to make sure all services and pricing are extremely detailed and itemized in writing beforehand.

Awesome detailing service in Brunswick County, highly highly recommend for any ceramic coating,…read moreinterior detailing, really solid service.

Had Israel detail my car yesterday for the first time and I must say while my car is a 2019 Audi…read moreit's looks brand new. Thank you Israel for putting up with the brief downpour and soldiering on to complete the job. As I said this was the first time I used him but it will certainly not be the last.

I would high recommend the detailing services of J & j Auto Detailing. The owner of owner of J&J…read moreAuto Detailing was very professional and quick to reply to questions and concerns. My car looks great i have no complaints and would recommend them to anyone in need of a great car/truck detail. Also thanks so much for fitting me in with such short notice. The package that I went with was called the Ultimate Detail Package. @j&j Auto Detailing thanks so much again.. D. Hardy

John did a tremendous job detailing my 30-year-old Corvette. I cannot believe how good it looks…read more You would think it just came off the showroom floor. I am thoroughly pleased with his work and would use him again and recommend him in a heartbeat. Is easy to deal with and has a great personality.

I have been a client of Buff Masters for 16 years. That alone should tell you something about the…read moreway I feel about BM. I have never been disappointed with the service or the staff. Everyone goes out of their way to make your experience pleasant.

FIRST OFF, I've been coming to Buff Masters of Wilmington for over 6 years now. I hate writing…read moresuch a negative review but they deserve this. I come on Wax Wednesday's and got the top tier clay bar wax special, which was $139.95 after service charge, truck charge and douche of my mag wheels. I got there at 11:28 from the time of the receipt. At 1:10, an hour and a half later, they discovered that my truck had been parked on the side of the business and NOTHING HAD BEEN STARTED. 30 minutes later my truck was supposedly done. When I went to get my supposedly ready truck I came out to find a single old non-English speaking man still spraying detail spray on the grill. I'm absolutely certain no clay bar had been used, though I didn't watch it. The sloppy work, missed areas was evident. I had to go to my first GMC service appointment or I would have stayed to make them "make it right" but sadly I couldn't because I was already late. When I got home I went around the truck and even looked on the roof as I was sure I'd see they hadn't done it as the little old man, even on a step stool wouldn't have been able to reach the roof. What I found proved it. He just reached up as far as he could reach and didn't do the roof at all. Sadly Buff Masters has lost all respect in my books. They are both a victim of their success and personnel shortages. The people they do have are scrambling back and forth and no one is actually controlling the yard as a foreman. Quality of their work represents a complete rip off to the consumer. They are not only cutting corners but in my case, deceptively charging me for premium wax bar treatment and 6 mo sealing wax with just substituting a quick detail spray in its place. I can assure you, this was my last visit to Buff Masters of Wilmington NC. I also intend to ask the NC State Attorney General's Consumer Fraud division to come do an investigation of Buff Masters to see if they too can catch them in this obvious consumer bait & switch misrepresentation of services being provided. In my opinion, Buff Masters needs to shut down its operations, retool, regroup, and put in place a clear process to ensure the consumer is not being ripped off by shoddy, corner cutting work like I received. Then reopen and do a better job of managing their processes. They've enjoyed huge success but have lost sight on what garnered them that business in the first place. They're upping their prices, as all businesses have had to do, but from the services I received, this is just going to get them more profits at the expense of the consumer who, based on my visit, are being short changed and ripped off.

Fantastic experience. Two personnel did a prewash of my car with a pressure washer before I had run…read morethrough the car wash. I appreciate their attention to detail. My best auto car wash experience to date.

H2 used to be my go-to car wash. Then they raised the price of their basic wash from $8 to $15…read more For almost double the price, I got the exact same wash and now I'm looking for another car wash.

Excellent Service, quick response and was in constant contact and communication. Can't beat the…read moreprice anywhere in town. Very satisfied. Inside of my car had mold and when service was completed interior look brand new and the headlights were buffed and are clear, and they were yellow before, 2008 Honda. Highly recommend this business for all your car detail needs. Jay is very courteous and professional. Thanks! R. McCracken