I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

I'm 30 days from the car breaking down and the area mgr from Miami will not call me. They are the…read moreonly one to issue any partial credit as it went through Expedia. The file on this nightmare is now 2" thick.

In January, 2023, my family began planning a trip to Disney World for Christmas week, 2023. During…read morethe month of January, we booked plane tickets for 5 family members from Westchester Airport into Orlando. We booked Hotel Rooms and bought 3 days of park tickets for 7 people. On February 1, 2023, my husband and I booked a 7-passenger SUV to pick up on Christmas Eve at 14975 West Dixie Hwy in North Miami, Florida. We intended to drive on Christmas Day up to Orlando, meet our family there, and all 7 of us drive back to North Miami together at the end of our time in Disney World. (ENTERPRISE CONFIRMATION # 1897019743) On Wednesday, December 6, 2023, I called Enterprise to confirm my SUV Rental for December 24th and at the same time, I made a change to the "return" date only and received an Updated Confirmed Itinerary. For the past two weeks, we have been packing, planning, shopping for our trip. WE WERE SO EXCITED!! You can imagine our surprise when at 7PM on Saturday night, December 23rd, we received a phonecall from someone named Frantz from Enterprise to tell us that there was NO 7-PASSENGER SUV AVAILABLE in spite of our confirmed reservation. This morning, we drove over to the Enterprise location in disbelief at 9AM. The man behind the counter confirmed that there was no 7-passenger car available and there was nothing that he could do to help us obtain a 7-passenger car.

I loved the fast & friendly experience I had with all the personnel! They even upgraded my vehicle…read morefor free!! Loved the big variety & they all speak Spanish!!

Super easy and fast pick-up & drop-off.. lots of cars to choose from..rented a convertible since…read moreit's my first in Miami..Damien was super helpful with my drop-off..

Alamo Ren a Car en el Aeropuerto de Santo Domingo es lo mejor, te tratan como familia y no como…read morecliente. El Sr Angel Mercado es una de esas personas que te hacen sentir super diferente a los demas. Los recomiendo 100% .

First of all, they didnt have the car i reserved. I reserved for a jeep wrangler, because i was…read moregoing to the back. They didnt even give me a choice in what my other options were, they just gave me a genesis. Decent car but not at all what i reserved for. I tell them the way they can rectify the situation is to comp me for the gas on the rental, not only do they refuse but the customer service rep hangs up on me. Worst service I've EVER gotten, and i can't wait to talk to corporate. Will NEVER give my business to alamo AGAIN, and i will alert the masses what kind of people work here.

The checkout and check in process was fine. However, I accidentally left one of my bags in the…read moretrunk of the vehicle when dropping the car off. I have emailed multiple times and have gotten no response , tried to call the rental company directly and cannot speak to someone in the Miami airport office . Every call goes to the automated system. Trying to speak to somebody directly is impossible.

Agressive upselling of service Impossible to get a receipt…read moreupon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost

It was my first rental car experience with Sixt during the beginning of December and I can…read moredefinitely say that it was a pleasant one. We arrived early in the morning to a very clean and nice lobby. We were helped promptly and were asked forgiveness since the cars hadn't been cleaned yet. That's fine with me, I'd rather wait for a clean car than leave with a dirty one. 15 minutes later we were driving off in our newly cleaned, and upgraded car due to the inconvenience. Drop off was a breeze. I will definitely be using this service in the future.

My boyfriend lives in Toronto but comes to town every other month to visit. He always rent's his…read morecar from this location & raves about it so when I recently needed a rental, this was the first place I thought of. Walking in, I was immediately greeted by The Duane, an absolute dream of a gentleman who's attention to detail, demeanor & absolute professionalism was a refreshing respite from the type of service you usually encounter in Miami (I can say that because I'm born & raised here). Super happy with the service & my vehicle & will definitely continue to come here whenever I need to rent a car! Bravo :)

This location is prompt in terms of service and they are very informed about all the Sixt perks, so…read moreit is good to know that you are being taking care off and that you are in good hands. They have more availability than other locations and waiting area for you to chill if the agents are attending other customers. Also there is a convenient Starbucks right next to it. Lidi and Anibal are the master behind the desk and to be honest the complete team. The pick up and drop off process is also very convenient as it is right in the curb of the Intercontinental hotel. I feel a Sixt vip in this location.

My reservation was for 5:45pm pick up, due to traffic I didn't arrive at the InterContinental hotel…read moreuntil 6:05pm and a sign was posted that they were closed and there was no one in sight. I called the number on the desk (888)749-8227 and had conversation #06740079 where they re-assured me that it will be cancelled and I will get a full refund as long as I communicate the incident through Expedia (whom I booked through). Expedia submitted the refund request to Sixt but it took 1 week for Sixt to reply to them with a denial. Sixt won't give me the refund even though their agent verbally agreed to cancel the order and give me a full refund. They never communicated that they closed 15 minutes after my reservation time and that it's a 30+ drive from the airport.

DO NOT RENT FROM ENTERPRISE! It's a TERRIBLE COMPANY - with faulty vehicles that die and the. You…read moreneed to call roadside assistance; they are unhelpful and give you the run around for obtaining a replacement vehicle. This location in particular had the most inept woman working by herself clearly overwhelmed and untrained on how to deal with customers in an emergency situation. She essentially picked up the phone and told me to call corporate and figure out the replacement vehicle. ZERO CUSTOMER SERVICE ASSISTANCE

Terrrrrrrrrrible service. Waited and waited for someone to answer the phone. Missed an important…read moreappointment bc they never answered the phone. Then my insurance called them and they finally answered. I got to the office and waited over 1 hour just to speak to the 1 employee working. Total s show. Don't come here if you need to get your car in a certain time.

Zachary was extraordinary, helpfull and quick. Super easy pick up & drop off. The only thing I have…read moreto say regarding the car they offer me, it had an strong smell to humedity. And when i received the car it wasn't clean outside, I had to tell them to clean it.

I experienced the worst service that I've ever had to experience from Jonathon Garcia at Enterprise…read moreRental Car. After renting a car from them the day before the car started to act up. By the next day it wouldn't go above 20mph with check engine light on. I called Jonathan's branch being that it was the closest and a rep told me to try and get there and they will swap me out. When I arrived Jonathan was upset that his rep said that due to high reservation. He then proceeded to tell me rudely to go to another branch because his customers are high priority. I explained that I already paid for my rental and that all Enterprise customers should be high priority. After 6 calls to customer service and roadside, here I am driving an unsafe vehicle to another location! DO NOT RENT FROM THIS COMPANY!!