This note sent to "WaterBear Restoration" (there was no…read moreservice provided to "rate you experience," but it requires me to "add a star rating to complete your review) Today, 12/13/25, I received, by postal mail, an invoice for carpet cleaning - red wine removal. There has been NO CARPET CLEANING service provided. On or about 12/2/25 I spoke with Tabatha at WaterBear, explaining that I had some wine stains on a small area of carpet. I asked if that was something her company could help with. She said she would send someone to take a look. A gentleman, who introduced himself as the owner of the company, came to my home and looked at the stains. He said he thought the carpet should be steam cleaned, but his big truck was out for repair and he would have Tabatha call and set up an appointment with me to get the work done. Tabatha never called. A couple days later I called the company back and asked if there was a problem, explaining my situation. The receptionist apologized and said she'd have someone get back to me. No one has called me or been in touch. And today I get this invoice. I am pretty grossed out at the level of customer service, or lack thereof. Just to be clear, this invoice will not be paid. There was no service provided, no phone call to set something up, and no follow up by your company. I will find someone else to do the work.

Did all my carpet. Irving was a great leader and very professional. Tito did great work. They…read morewere efficient and very timely. Wow! Great job guys! Thank you. My wife is very happy .

Do not use. confirmed appointment day before and did not show up. moved all our furniture just to…read morereceive no call to cancel nor any calls back when repeatedly called/emailed to ask about when they would show up. Absolutely would not recommend. if it's a legit company, they have terrible customer service.

Doug did a great job! He was in and out in under 15 mins and our carpet looks like new! Great…read morecustomer service would definitely recommend if you're looking for a carpet restretcher.

Jay was knowledgeable and gave us some good recomondations to other businesses…read more Made sure we were safe by testing for mold and aspestis. I would describe Jay as fast and efficient.

Prompt, efficient and professional. Highly recommended. The amount of stuff taken from my carpets…read moreverified every dollar I spent.

I was told it was a $99 flat fee and the I was told it would be an addl 50 to clean both sides and…read morethe another $25 to remove the odor. The large area rug was returned with the stains not removed and still still smelling. The rug was also very damp it would have ruined my wood floors. I could have done better with a home steam cleaner. I don't believe that they know how to clean area rugs properly.

I'm not sure who Jan B is with the poor review 4 years ago, but I can tell you Heidi is THE BEST!…read moreMy house is always sparkling clean when they leave. In addition, she asks for feedback after a cleaning just to make sure everything is done to our liking. Her crew is fast, efficient and doesn't cut any corners. I am so pleased with the wonderful job they do. They bring their own cleaning supplies which I like, but are happy to use yours if their is a specific brand you like for countertops or floors. Her prices are reasonable too. I give her 5 stars for sure! Hire Heidi! You won't be disappointed. There is nothing better than a clean house! Thank you, Heidi!

Heidi is great to work with. Excellent, efficient and professional cleaning service. 5 plus starsread more

If you want REALLY clean, at a fair price, the Salem Brothers are the ones to call. We have used…read moretheir service several times over the last 7 years, and been happy with the results. Call or text, and they are quick to respond. Always pleasant to deal with. Thank you Sheila

Salem Brothers Carpet is great! I use them every year for annual cleaning. They are courteous and…read moreprofessional and priced well. They give great attention to detail and treat me and my house with respect. Way better than big national franchises when it comes to value and accountability. I highly recommend.

For my first call to Debbie, she was helpful in scheduling was easy. Jake came out give an estimate…read moreI was able to do it the same day. Really happy with the service and will recommend!

I'm in agreement with all the previous positive comments! Jake is very professional, knowledgeable…read moreand nice to work with. He did an amazing job getting my carpets VERY clean. I am more than pleased with his service, and will most definitely be a repeat customer in the future.

I have used this company for a number of repairs, painting, deck work and fix up work…read more Very highly recommend this company. Fantastic communication, honest, hard working and i have total trust in their ethics and workmanship. The pricing is very fair, far better than most of the Salem area.

Charles replaced, repaired and did a great job on our fence. Very professional and priced well!read more