100% disappointed in every aspect of this business and their other name SuperPlumber. Avoid at all costs. Paid them 36,000 for perimeter drain work, hot water on demand, heat pump installation, replacing the pressure tank and switch on my incoming well water line and some other smaller tasks. Literally every single job was botched at at least one stage of the job:
~Called me to say heavy eqpt be at my place in 45 mins, i cancelled appts and raced home. Operator showed up and explained he doesn't like driving trailers and the driver was off today so he and three others would do what they could with shovels for the rest of the day: they did nothing but waste 16 man hours poking and proding the ground that two weeks later the heavy equipment dug up. OH and i got a call every two business hours for a week saying "in 45 mins the heavy eqpt will be there"...
~Operator cussed and said "thats another 2 grande easy" to remove concrete which was in the one page contract already...and again was angry about emptying and removing the old oil tank: which was discussed at length with the guy who originally quoted the job. Operator later was swearing about me without realizing i was working in my office on the other side of a window he could not see through.
~A quick labour job to install my tap and some trim in the tub cost 800 dollars for 96 minutes of labour, no parts. ( trim installed backwards so hot mark was really cold and cold mark was really hot)
~replaced pressure tank and switch but switch was wrong and water cut out during showers and baths half the time until switch replaced by another tech.
~Heat Pump quote guy never even looked in my crawl space but sold me a 18 thousand dollar heat pump that was too powerful for my ducts...jet engine literally raised the vents off the floor while heat was on. 3200 dollar bill to have old ducting removed so they could install new ducting.
~I will cut short here, but for the five jobs i hired them for, not one was done right the first time, all were over competitors pricing it turns out, and the promised help in getting my governemtn grants still has not actually happened.
I can't say enough about how crappy this twin business is: 360 Comfort Systems and SuperPlumber are an expensive JOKE to be avoided by any means necessary.
The icing on the cake this morning was being called about paying the final 10k of the bill despite being told by the sales man it was an interest free 12 month period to allow for grants to be paid out by the government. Lucky for me, i have the cash to pay them off and be done with them.
one star is two too many stars. I dont often hate a business: but in this case I will make an exception. Save yourself money and headaches and hire someone else. read more