We purchased our ductless heat pump from Dave's 13 yrs ago and have had very few issues. When we…read moredo have a question or problem we call and they are able to answer the question over the phone or they will get someone out asap. Example: on Tuesday afternoon we heard a strange noise from the head in the bedroom and upon investigation found that the fan wasn't coming on on either of our two Daikin heads. A call to Dave's had the receptionist as a few questions and it sounded like it was going to warrant a visit. Unfortunately, that would not be for two days because they were very busy on Wednesday, but if something opened up they would call. Well, Wednesday morning, they called and I had to admit that now both heads seemed to be working again! She asked it we would still like someone to take a look and we said yes, because we didn't want to get caught without heat or cooling. Ryan arrived at the appointed time, was very professional and assured us that he would check things out. He was very thorough and explained each thing as he went. We did need to have several things attending to and he was able to clear an error code. We are now confident that we are going into the summer in good shape with our ductless heat pump. We really appreciate Ryan and Dave's and they have been our go to company for several homes over the years.

We saw that Dave's Heating and Cooling Service had previously worked on the heating system for the…read morehome we recently purchased. I checked reviews on several contractors in the area and decided to go to the office of Dave's Heating and Cooling Service and talk to the team there about the work done in the past. The office staff was amazingly helpful and had all the records from previous jobs done at this address. They offered to make copies for my records and were a delight to speak with. I decided to schedule a service right then and there to assure our system was ready to perform for the winter months ahead. Technician Adam arrived on time and was polite and respectful of our home. Adam was extremely thorough in testing all aspects of the heat pump system and thermostat settings. The price was excellent for the work performed and we are so glad we made the choice to keep the care of our heating system with Dave's Heating and Cooling Services. We will definitely be using them again in the future.

Had a time sensitive plumbing issue which was holding up my reno…read more Called Brian around 9 am and he stopped his paperwork and came over within the hour. He not only quickly took care of what was need but did a couple other tasks that made moving appliances easier. Very pleasant and professional and highly recommend to ant one ...here in Sooke or environs. Price was vert fair.

We had completely plagued home water drain system. Brian Pipetech owner was recommended to us by…read moreother Sooke Costel Plumbing. We called Brian, he arrived in this same day with equipment. Brian restored flow and cleaned drain system. Everything is working great. Very knowledgeable nice person. It is good to have in Sooke such as services.

This company is totally unreliable. it was Monday and they indicated that they would visit my home…read morefor a service call on my gas fireplace On the following Friday. Well Friday came and not only did they not show but heard nothing after leaving a message on their answering machine. Is this anyway to run a business or treat customers. My advice is to not waste your time and avoid this company! Rob

We had Nick service our gas fireplace in November 2023 and were initially pleased with his friendly…read moredemeanour, knowledge, and service. However, our fireplace fan started malfunctioning in January (and has since broken) and, despite several calls and voicemails left in request for follow-up service, Nick has failed to return our messages. We were left to contact anything gas servicing company after several weeks of waiting (during winter temperatures) for Nick to respond. We are incredibly disappointed by this level of professionalism.

Within a week of installation of our new hot water tank, it cracked causing a huge leak. We called…read moreimmediately, but the company told us that it would be 5 days before we could get a new one. February is not a good month to have cold showers for 5 days!! Despite numerous calls, we have not been able to speak to a service manager, or get them to budge on the date. Wouldn't recommend the company.

From the owner: Archie Johnstone Plumbing and Heating Limited is a fully licensed and bonded mechanical company…read moreserving Victoria and the surrounding area since 1954. We provide plumbing, heating, air conditioning, sheet metal, heat pump, refrigeration, gas-fitting, furnace, boiler, hot water tank, and fire protection installations and repairs. When you book us for a job we guarantee you: reliable service with trained red seal tradesmen. We also have 3 gold seal approved project managers. We are proud to provide a 24/7 emergency repair service and have a retail store that stocks plumbing parts and lots of faucet cartridges. We look forward to hearing from you! When requesting a quote please provide a phone number where we can best reach you.

Aire Serve has always provided us with speedy and professional service for our Heat Pump. We even…read morepurchased a new system from them this past year ... Brett is a fantastic technician and always friendly and willing to answer all my dumb questions

If I could give no stars I would. Never call this company if you need urgent service. Tech came…read moreright away. We had no heat or hot water due to a neighborhood wide power surge and outage that fried the electronics on an on demand unit. Asked for a quote for replacement of an existing unit that is 9 years old and the quote for the recommended replacement part. Expressed to all we spoke to the urgency of the situation. Only replacement part quote came in- told that it may not work at $1000. No option but to try it given the situation. Apparently it is not possible to just give us a quote to replace a unit that was sized right and worked fine until a power surge blew it out for 9 years. The quote required the "comfort sales guy" organizing a visit with us, no date offered, told he wasn't available. No replacement quote a week later. Of course the recommended replacement part (over $1000) no guarantees and no return did not work. After that part failed the tech identified other issues with the unit that were clearly visible at the initial visit indicating the unit was already failing. Just got a very terse call from the owner saying it was us that were unreasonable in expecting a quick replacement quote. Just wow! Can't say more, as I have to prioritize getting heat and hot water into the house, still none 8 days later!

My first Thanksgiving on Olympic Peninsula my heat quit working during a horrible cold spell. After…read moretrying several HVAC companies, Strait Comfort Systems was the only one who would help. Now 7 years later, they are still my go-to company for hvac services. Their costs are competitive, their work is high quality and they go the extra mile standing behind their work and products. I have used them for my yearly maintenance, for a replacement for my heat pump when my previous one hit 16 years (typical life span) and to service my propane fireplace. I strongly recommend Richard and Strait Comfort Solutions for your HVAC needs.

Last week on November 27, 2023, we received very timely help from Straight Comfort Systems in…read morefixing a problem with our propane fireplace. The last two companies that serviced the fireplace over the past 14 years are now either no longer in business or no longer servicing fireplaces. One of them gave me two referrals to try and I called both. One got back to me the following day, however Straight Comfort Systems got back to me the same day and fit us in for a service visit that evening. I had seen the negative reviews on Yelp, however I had also seen the positive reviews on Google. Given all that, I decided to proceed. In recent weeks our fireplace had started shutting off and turning back on during operation. The duration of the times it was off had become longer and more worrisome, to the point where we were reluctant to use it. Fearing that we would be without the fireplace for the Holidays while waiting for a replacement part (the manufacturer, Lennox, is no longer making fireplaces), I was expecting bad news. However from its behavior he expected it might be a clogged orifice in the pilot assembly, and when he disassembled the system enough to get to the pilot valve he was able to clean out the clogged orifice. Since he re-assembled the system, the flame has been consistent without the intermittent shutting off we had experienced before. The work was done quickly and professionally. Also, a less ethical shop might have told us we needed to replace components, so I was also impressed that he was able to fix the unit with only a reasonable labor charge. I'm an engineer, and from my discussion with Richard I can say that he is extremely knowledgeable on these types of systems. As a result of this experience I would recommend Straight Comfort Systems.

This place has terrible customer service. Provided my contact info twice. The woman who takes the…read morejobs has no customer service. I waited and waited for 4 months to get a date that they would come out to look at my job. Was told end of September. Heard nothing by middle of October so I emailed. Said I wanted to go ahead with getting Paul out. Heard nothing more. Accutemp atleast was honest with how long the estimate would take and booked me! Accutemp had Amazing customer service on their end and helped me understand all the rebates!! Think accutemp!!! Run from envirotemp

WARNING!!! Do NOT use this company! They are not very good (1/10 rating) and Paul is difficult to…read moredeal with! USE AT OWN RISK!!! We had a compressor blow after 5 years. Another company came by to have a look and they said it was installed incorrectly and didn't feel comfortable using the warranty that came with the unit. Paul is not willing to take the time to do the paperwork in order to replace the unit! One unsatisfied customer, this isn't over...

Absolutely exemplary service. Response time was excellent, a fair quote was given before and after…read moreinspection. Communication was flawless and appointment times adhered to (with a courtesy text message that the technician was on the way). I had contacted the plumber as my LifeTime Rheem large capacity hot water tank does require some routine maintenance. As it turned out the connected expansion tank was filling with water and was improperly installed. The tech rectified all that within a tight time frame -- and of course throughly inspected the main tank, electronics, and electrodes. He also drained any sediment. While these are typical aspects with respect to the requested services, the manner performed was exhaustive, professional and everything was kept clean, dry and tidy. I had complete confidence as I looked on and observed complete respect for my property. In the course of the service call (which I was initially hesitant to initiate, just because, well, who bothers with maintenance?), it was also determined that my water pressure regulator valve was malfunctioning after a water pressure test was conducted early on. While replacement was relatively costly, it was perhaps critically necessary so that was why I'm thrilled. This was a throughly executed, friendly, and even thoughtful service(s) call. I'd have no hesitation recommending Good Buddy Plumbing and Heating to anyone who asks.

From the owner: With great respect for both your time and your property, we focus on quality workmanship and…read morecustomer satisfaction. Good Buddy Plumbing & Heating offers a range of plumbing and heating solutions for residential and commercial clients. Friendly, experienced and professional. Fully licensed, insured and bonded. We happily service Southern Vancouver Island and beyond