I initially chose this dental office because it was listed under my insurance provider and conveniently located near my home. My first visit went smoothly -- I received a cleaning and a brief consultation. After that, I was informed that the office would submit an approval request to my insurance for the recommended work, and I requested an estimate for my out-of-pocket costs.
When I followed up to schedule the next appointment for the procedure, I spoke with Basima (apologies if misspelled). She claimed she had been trying to reach me, which I found questionable since no voicemail or message had ever been left. Without my confirmation, she scheduled another consultation appointment with a different dentist. I decided to proceed despite the lack of communication.
During this visit, I realized there had been a change in providers, though no one had informed me of the transition. I saw two different dentists to discuss treatment options and next steps. The plan was for the office to send updated information to my insurance company. Unfortunately, it took nearly two months before I received any update about what was covered and what my payment responsibility would be.
Throughout that time, I communicated frequently with Destiny, who was helpful and kept me as informed as possible. However, it was clear that there was a lack of coordination between her and Basima. The day before my appointment, I called for confirmation and spoke with Basima again. She confidently quoted me an out-of-pocket cost, but when I asked for clarification about the procedure details, her explanation didn't align with what had previously been discussed. Even the dentist seemed uncertain about what work was being performed.
This immediately raised concerns about the practice's organization and communication. Later that same day, I was informed that the treatment plan had changed entirely -- without any discussion or explanation -- and my copay had increased from $600 to over $4,000 within just a few hours.
To make matters worse, I learned that incorrect information had been submitted to the insurance company based on the previous provider's notes rather than the new dentist's plan. Despite Destiny's efforts to explain, I continued to notice inconsistencies that suggested the staff was trying to correct or conceal earlier mistakes.
While I do not doubt the clinical abilities of the dentists, the lack of transparency and professionalism in communication has completely diminished my confidence in this practice. I am extremely disappointed with how my case was handled and no longer feel comfortable continuing care here. read more
