Horrible Experience! My problem is still not resolved. Randy still doesn't know what the issue is…read more He seemed to guess at what the problem was. He told me nothing more then what my handy-man told me less than three days before. He did not even quote me a price for the work, he just said it was going to be very expensive and he was with the company only two months. I wondered if I should have called another company, when I asked if he liked the company? He replied, "Oh my boss is such a cool dude. I guess that is a perk to the job coming in every day." Thanks for charging me $99 for Randy to walk up and down my steps twice, take a picture. Tell me I need to close my shower curtain better, buy a new flap on my shower. And tell me about his boss being a cool dude. I tried to give them another chance: I even asked for the manager. I had a J. Williams cell phone call me back. He NOT ONLY REFUSED my coupon he issued to me, because of my one star review on Google which was posted before, he gave me my coupon. According, to the 1st time stamp which I did immediately after I received the survey. He stated, he would personally come out to my house. Then when I asked him to shut off the water valve in my Grandson's closet to my water softener tank in the panel, and wait an hour, to see if the valve moved....because I cannot physically do this, and this would at least tell us if we have H20 in the house if it moves. If it does not move no leaks. Because, I cannot physically do with medical conditions I have. He REFUSED, stated, "You know what I can tell this 2nd trip will go badly. And just HUNG UP ON ME!" I tried to give this company a chance to make it right. After they texted me, saying they would make it right. So what they say in your home, on text message, and verbally on the phone / in your face ARE ALL DIFFERENT STORIES!! DO NOT TRUST THIS COMPANY! THIS IS AN HONOST REVIEW! I have medical conditions and cannot physically do what they need to do, just to simply let me know if I have a leak coming from my home. They will charge you at least a $100 to $250 just to take pictures. Just Crazy! They could not even tell if my leak was coming from the upstairs or downstairs. So Ben Franklin NOT ONLY DID NOT HONOR THEIR WORD WITH MY COUPON THEY GAVE, THEY REFUSED TO JUST DO GOOD BUSINESS BY DOING THEIR JOB! THAT THEY APOLOGIZED FOR THE FIRST TIME! THEY STILL WILL NOT TELL ME IF I HAVE A LEAK IN MY HOME OR NOT....EVEN THOUGH, THIS IS THE WAY YOU FIND OUT.... JUST BAD BUSINESS! NEVER AGAIN! SO I AM LEAVING A BAD REVIEW! THE LADY IN THE OFFICE SAID THE MANAGER WAS TO BIG TO FIT IN ANY PARTS OF A SPOT IN A HOUSE AND LAUGHED ABOUT IT. She even stated, he may have to bring the one of two skinny associates working with the company back with him. To crawl in house. Just wow! SO UNREAL! GET IT TOGETHER PEOPLE! At least she may have been the only honest one. Anyone interested in seeing my actual text messages feel free to ask. I intend on reporting this entire case to the BBB.

If you want to pay the most exorbitant prices possible for your job, this is the company for you…read more "By the job" pricing is a rip-off, at least how these people use it. Every job is plugged into a category and prices are set by category. You might have a job that takes half an hour or one that takes 2 hours, but they'll both be charged at the same (astronomic) rate. Had a leaking drain pipe under the kitchen sink. Needed new seals and maybe a section of plastic pipe replaced. Less than an hour job. Plumber came out and quoted $700. These people do not apply the $99 trip charge to repairs. After expressing outrage he lowered the quote to $400, plus the $99 trip charge. And tried to make it sound like he was doing a big favor. So $500 for a less than an hour job that even with $100 an hour for labor should have been $200 or so. I ate the trip charge and showed him the door. But if you like expensive plumbing repairs this is the place for you. No job too small to charge huge money for.

The reasons this has to be the BEST in the business: 1. They…read moreare experienced & do a great job 2. Service Response time is usually same day 3. The pricing is unbeatable Four years ago used company to replace my garage door opener. Recently had spring mechanism repaired/replaced for less than $100. Save yourself some money, time & headache, come here for your garage door needs.

Seriously, they were great!! They responded same day to my home to look at the garage door opener…read more They diagnosed the problem, had the necessary parts to repair it. The guy was very nice, polite, explained things to me and walked me through twice a year maintenance I should do (lubricating) to ensure everything continues to run smooth. I asked about getting a new opener, and they install those too, but said I didn't need any track, springs, etc.. everything else looked fine. I almost went with someone else, had a coupon from a competitor. Came to yelp, and the reviews of that company weren't great, but Door Depot had much better reviews. So I called them, because you get what you pay for. Maybe I could have saved $20? Maybe spent more? Who cares. I'm very happy with them!! I highly recommend Door Depot, and will use them if/when needed in the future.

Working with Josh and Dave was so easy and such a great experience. They gave me a free inspection,…read moreI contacted my insurance and they went up on the roof with the inspector. Everything went so smoothly. They took care of everything. They even fixed a few problems they found once the roof was torn off. The cleanup was thorough and our outside looked even better when they were done; blew all the died leaves off my deck and front steps! They were a pleasure to work with.

We had Nic Jodrey do carpentry work on the front of our house and he did an amazing job. The…read moreoriginal wood trim that separated the stucco from the stone facade had rotted from within and needed a craftsman to replace it. Nic was that craftsman and he did a beautiful job.

They don't stand behind their own "done right" promise…read more We hired them to lay new flooring in our kitchen. It came out crooked, among other things. When I tried talking to Dave about it he became belligerent, and kept repeating "it looks done right to me". When we couldn't come to an agreement he put a mechanics lien against our house. Several pieces of the flooring have popped up now, less than 1 year after paying premium for their services. They make you sign off on each day of work, and then if you're not happy with the end result, they say, "you signed off on the work," as if to absolve themselves of liability. Hire these guys for changing lightbulbs, but find professionals for bigger jobs.

I recently purchased a home with a long neglected gas fireplace. Tyson got it all cleaned up and…read moreserviced, and explained to me how to use safely use it. He was professional and knowledgeable. I highly recommend!

Really great quick turn around from the request we put in online for an appointment. Super…read moreprofessional and efficient. Helpful securing a date/time for a chimney sweep. Got our friendly reminder before the appointment. AJ came out and was a gem super helpful easy to understand when he was sharing the challenges with our fireplace. We spoke through options and he was super professional. He very quickly submitted our request for a quote later that day or the next so it was prompt. Emailed him back after my husband and I spoke and had a follow up question - no response as of yet and our appt was on 11/11/24. Then we started to get calls from the office following up on our appointment between 11/12 - 11/13/24. It would be helpful when vmails are left to be specific on the reason for one's call - to state the company name and phone number without context unfortunately isn't helpful. We played a lot of phone tag and I wasn't clear for the call it was simply to call Fireplace Pros. When we did finally connect the question was how our appointment was and did we have any questions? I did follow up again asking for the specific quote we had emailed AJ on after our appointment and that was the last we heard of Fireplace Pros and that was on 11/13/24. No follow up quote on our follow up question and a little phone tag. Sadly what started out as a strong service has sort of quieted down without our follow up answers to our questions.

Love using a local business. Metro is always very responsive. We have bought both a furnace and air…read moreconditioner from them and use them for twice a year maintenance. All technicians are very timely and polite. Highly recommended.

I don't know why you would ask me this question, because I wanted to know what the price would be…read morefor a new ac unit. You replaced my furnace last year and you were going to give me a quote for the ac unit. I don't think I would want to do any more business with you, since you seem to be very confused about what is going on. Thank you, Bob

Thank you for working with me on my roof replacement - especially to lead Parker Frakes, who…read moreanswered my questions, communicated clearly, worked with my insurance company, and within their estimate. The crew was quick and thorough, and things went smoothly overall. This was my first roof replacement, and I feel I got my money's worth, and more. I have worked with this company before, and I will continue to work with them. They have always been kind, helpful, and patient.

GREAT SERVICE - reliable and honest. They did a GREAT job…read more Showed up on time and did what they said they would. I love how good our house looks now! Fairly priced for the quality job they did...

Cliff and his crew are first rate. Very professional…read more They did a great job on our house and garage. They said they do interiors, cabinet refinishing, and drywall repair, too. We got a lot of quotes, and their price was competitive, but we chose them because they were the most professional. A+. We were very satisfied...