The recent reviews from the last year are negative and I won't discourage anyone from taking it…read moreinto consideration. But having purchased from that dealer in 2026 I hope a recent review can help steer them in the right direction. The good; Customer service was good. There's been much worse, I can speak on the salesman personally, Jalen, who went out of his way to sell me a vehicle.Teaching me briefly on manual driving , being able to deliver my car and give me a reasonable discount. The bad; The car I brought didn't seem to have too much care and they just wanted it off the lot. Power steering fluid was low, and the inside smelled very used. Not even an air freshener. I still took the car because I work on them and don't mind some extra work but for the average car buyer I can see this being a turn off. The ugly; While I mentioned they provided a discount, they added in a $300 charge for some safety/security feature that you can't opt out of. They claim is reduces your insurance but in my experience it has only saved me mere cents. Being it's also a manual I don't expect this car to be stolen anytime soon. Overall, I'd recommend this dealer if you're buying cash and know what exactly you're looking for. Based off my experience I'd recommend more care to the vehicle being sold to me, it's a bad look for them if the vehicle I'm test driving can't even steer properly and smells like someone's rear end.

Brought my CX-5 back after newly installed front brake pads squeaked for 6 months straight. Server…read moremanager lady tells me brakes look fine,just brake really hard. What an f-ing insult to my intelligence. Wrong answer miss. The dealership was under different ownership when i had the brakes done. Dismissing her bullshit answer, i purchased new pads and rotors, had them installed for $240 total, less than half the amount the dealer charged for the pads alone. That service manager has to go or i will. I've bought 2 cars from this location in the past 7 years. Under Sussman, it was a a great dealership. Now it's just a bunch of slicksters.

Honest in troubleshooting. Prompt dealings. Sincerely advise to avoid unnecessary spending on…read morevehicles.

Awesome !!! Honest !!! Michelle and Nazar # 1 in my book !…read more Quality: my car was rated a 5Star but it was Michelle's meticulous detail that ensured I got a gem. She detailed onsite review of my vehicle b4 Bidding. Time and Patience: Every time I called, my calls were personally answered. No voicemail unless extremely busy! Care: Michelle completed maintenance, and ensured my truck was pristine down to the finest detail. Dedication and Commitment: if there were no vehicles that met my criteria, I was provided options or told to try again... and I did! Total patience in giving the customer what they want. I am owner of a 2024 Hyun Santa Cruz with only ~5000 miles. My fifth vehicle purchased with Nazar and Michelle Did they ever deliver ?? YES Awesome Job !!! Thank you so much. Words cannot describe how thankful I am ...

I was really in need of a good quality yet well priced car but kept running out of options until I…read moreencountered Sun Auto Mall. The car they were able to provide was well within my price range and I've had no issues with it since the 2 years I've had it. Highly recommend if you're in need for a reasonably priced car that's good quality!

I visited this place sometime ago and really liked the customer service, they have a nice…read morecollection of used cars and prices are good too, the owner Anju explained about the different cars and the financing options, very impressive and would recommend to anyone looking for a used car

I purchased this car in July of 2020 and was advised it was a great car w no issues. I got approved…read moreand paid as promised and I was then told the air conditioning had to be recharged I attempted to recharge the AC myself but it did not work. I told the car back to the dealer and advised him. He said he will have the mechanic look at it. I then sat at the dealership for hours and then told him I had to leave and this was my only way of transportation. He understood and we scheduled a time for me to come back. I came back the next week and the mechanic looked at my car and told me he could not fix it then bc it needed to be taken apart. I told the dealer and he called another shop and told me to take my car there I took it there and it sat for over 2 weeks because the dealer never took the shop the part necessary to fix my car after advising me several times he would. I picked my car up and the dealer has ignored my texts and calls since. I had to get a lawyer. DO NOT SPEND YOUR MONEY/TIME HERE.

From the owner: Auto Club Member gets $35.00 bonus refund every oil change guarantee! Learn more on our website.read more

My circumstances for the purchase of a Nissan Maxima wasn't exactly a thrilling one. We managed to…read moredeploy our airbags and had to find a replacement asap. However, the process with moving forward with our replacement at this dealership was painless. See a car you want? Make a request online. The answer we received was the same day I believe. While there was a small delay with our appointment, the facility is gorgeous, so grab a coffee, chose a comfortable chair with or without seating, and have some coffee or grab a bottle of water. And how about them bathrooms? Every single one appeared to be private and handicap accessible, like entire rooms within the restroom. The paperwork process we went through here was the only impressive paperwork process I've seen in my life. There was a huge table screen for viewing documents and signing. I'm pretty sure you can't place a mug of coffee on it, but that's impressive stuff. All info is on a usb drive and given to you after signing. Everything is delivered by folks who look and sound like they went to finishing school and ran through a magical polishing machine before coming to work. We didn't buy a Lexus and we didn't need to bother with financing, and the car we purchased would've easily been moved off the lot the next day or week, but they certainly treated us like their other high-end customers. After a super efficient process, congrats and a handshake, we were presented with our immaculate three-year used vehicle. Imagine all of those positive vibes after a massive personal screw up. If I'm ever in the market for a Lexus, I'll be coming early to enjoy a cup of coffee.

If buying a car is needlessly difficult, should you expect that having your vehicle serviced be…read morepainless, and straight-forward, especially at a luxury car dealership? NOT ALL DEALERSHIPS OF THE SAME BRAND ARE THE SAME. I'm familiar with Thompson, having leased another luxury brand from them for close to a decade. Same ownership, different management. Big difference. Huge. Since the service department opens at 7:30am, and I had a scheduled appointment for first thing on Monday morning, when nearly six (6) hours passed, and I never received a call with an update, I decided to call. This was my 1st time at Thompson Lexus Willow Grove's Service Department, and the 1st service on my Certified Pre-Owned Lexus. I was assigned a service member, and I couldn't have had a worse hand dealt to me. Patrick Applegate. Apathetic. Lexus makes phenomenal and reliable vehicles, and the brand, as well as its corporate team in the US are exceptional. So, when I asked Pat the cost to fix the molding around and under the window, and if it's something Lexus would cover, his response was "unlikely since the mechanic said it looks like someone tried breaking into your car." I asked if he could speak with his manager, and Lexus, and he stated he'd call back, which he did. He stated his dealership wouldn't cover the cost. He asked if I was going to move forward with the repair. I stated that,"I'm going to contact the GM where I bought the vehicle, in case Lexus won't cover it", he stated that he'd order the parts, regardless. The estimate was just under $664, with $497.94 being the total for two parts, and $165.95 for labor. I contacted the GM of the Lexus dealership in Englewood, NJ. His response, "if Lexus won't cover it in good will, we'll pay for the repair". Once again, different dealership, different leadership, different business acumen, and different mindset. Tuesday morning, I never received a call from anyone at Thompson Lexus. By 12:31pm EST, I called, and was informed Pat wasn't in. I was connected to Matthew Buglak. Matt is personable, empathetic, and immediately took ownership of assisting me. The manager of the service and parts department, Mark Ambolino, was on vacation. No one had called Lexus corporate. The mechanic was out. There was no system in place so anyone would've followed through for Pat. Matt had me picked up, and brought to the dealership, to get a loaner vehicle. Mr. Buglak is relatable, professional, organized, empathetic, and cordial. All the paperwork was ready for my signature, and the vehicle was waiting and clean. At 8:10am EST on Wednesday, Pat called and told me his manager called Lexus, and the repair wouldn't be covered. Every question or statement I made was followed by one word from Pat, "ok". His lack of energy, care, concern, and disinterest were extremely obvious. Also, how did he already have a response from Lexus' corporate offices by the time he called me? I got off the phone and contacted Matt, to request that he be my service advisor. Thereafter, I called Lexus, who agreed to pay for the repair. I conveyed that Thompson had quoted me 70% over Lexus MSRP for the B-Pillar Trim, and 43% over MSRP for the Door Run. When the loaner was picked up by a driver, and my car was returned, I immediately noticed that the car was NEVER washed nor vacuumed. That's Thompson Lexus of Willow Grove. No indication on the invoice of what was replaced or filled with the maintenance, and the space when the next maintenance is due was left blank. They are a poorly managed dealership with bad communication, and many lazy employees. They didn't put in effort to deliver for me with Lexus corporate; that was my relentlessness. Again, Matt Buglak is a phenomenal guy. If you must get service done at Thompson Lexus of Willow Grove, because it is your only option, request Matt- the person who should be elevated to manage the service and parts departments, as well as hire, train, retrain, or let go of complacent, neglectful, and/or indifferent employees who don't bode well for the superior Lexus brand.

The technicians are knowledgeable and honest. They cut right to the chase with diagnostics and…read moreservice. They give options as far as what's in one's budget. Great place to get inspection. My wife and I used this place several times and we're impressed with the quality of service and their treatment of us as customers in comparison to most of the other places in the neighborhood

errible experience and I've been coming here for over 15 years. I considered not saying anything…read morebut I hate when people are taken advantage of. The current staff is unacceptable. We went for a simple oil change. They left lights switched on over night which killed the battery. When we went to retrieve it in the morning the lights were still on. It was dead and needed to be jumped. Dee assured us if this keeps happening that they would replace for us. It inconvenienced us on multiple occasions having a dead battery. So we called Dee, explained the situation and she said no problem we will fix it. We arrive the next day only to find they wanted to charge us $170 plus! Outrageous. "Ooo ok really sorry we'll take off the labor, the total is $140." Unreal. Perry offered zero help and tried to brush us off. He supposedly called the owner and ultimately the took $30 off. Also to mention our battery still had a positive charge, something they did not test before replacing, only after. I highly recommend to use any other technicians than these as this how they treat their LOYAL customers.