I just don't understand a company that arbitrarily bills me every month (per their sayso, as I've…read morenever actually received a bill) and when I call, they cannot give me a balance for the entirety of the program. Sometimes it's $6.43 and other times it is over $13. I've sent an email and never received a reply. When you call, the person answering only knows their 1 little job and nothing else. It's obvious to me that this company needs better employee training, esp. in the billing dept. I am very disappointed. I was never given a written contract explaining fees and payments and when I requested it, I never got it. tsk tsk on this company.

Rotech has the absolute worst website I have ever used. Trying to pay my bill has already consumed…read more45 minutes of my day and it's still not done. I could not pay my bill on the Rotech Instamed page that has the invoice on it. The website directed me to scan a QR code to pay my bill which sent me to another company to pay my bill but after going through 15 minutes of filling out their form they wanted to add $3.99 processing fee! I tried calling to pay my bill but they put me in a loop several times to get to billing but never answered the phone.

Superior customer service I got the exact Cpap machine I've been searching for for years. I was…read morealso taught. I'm two occasions how to use it to this day. I can call and ask any question and his answer. I sure wish more businesses had customer service like they do ABC

Looked for CPAP parts (tube, mask and holster for the mask). New exactly what i needed and what…read morestyle Thanks!

This place is amazing .Repaired my wheelchair and my rolly walker..Customer service was trole A in…read moremy book

Great shop with people that care. I highly recommend them for your medical supplies.read more

Not very concerned and helpful. I would not recommend . Looking for help with CPAP purchase, the…read moreassociate could care less.

I have been trying to get my mother in law a new c- pap machine since august 5 th 2021. She has…read morebeen a customer for over five years and Medicare will cover it. We will take care of the remaining 20%. The doctor has faxed over the required forms twice. I have been lied too a few times, talked to over ten representatives, keep getting the run around. Wrote to corporate. I was even told the machine is ready for pick up when do you want to pick it up. I asked Roxie to please ship it like they do with her supplies....she said she should get it within two weeks. I called back the following week, still has not shipped, was told it has not been approved and was in a committee..are you kidding me. Called back....we are going on almost two months and I have gotten the COMPLETE RUN AROUND!!! I have a c- pap machine and a go through NATIONWIDE...I had my machine within five days....again this has been two months.... I have absolutely no idea what to do next ....the first four and a half years the service was great! I have no idea what happened. it has been so frustrating! NO ANSWERS TWO MONTHS!!!! Promises...still waiting.... even corporate won't get back to me ! PROMISES, PROMISES, PROMISES..... NO CALL. BACKS, NO MACHINE! Nothing! TWO MONTHS!

Gave my wife her life back. So after my wife was deemed fully disabled, she would still try to go…read moreand do things. Lots of back pain, pain meds and usually the next day couldn't get out of bed. We went to Top Mobility and talked to Tony. He asked her questions we didn't even think of to ask. He listened to her needs and what her typical weekday and weekend entailed. He then made a recommendation on a Go Go scooter. The model he showed looked great. It broke down into 5 pieces, meaning we didn't need a lift in the back. I was able to lift each piece and put them into her minivan. No problems. Then he went into explaining the differences between 3 wheel vs 4 wheel. He described the ground clearance this scooter offered and the type of terrain it could handle. Then he walked us over and showed us available accessories and which ones he recommended to make it easier for her to go out and not worry about personal belongings. We have had the scooter for two weeks. She has attended our sons soccer games no problems on the grass. We went to the Dunedin Highland Games and outlasted the family, she filled her front basket with water bottles and the rear locking storage compartment held hers and the families personal items. She loves the canopy, cane holder, mirrors and even cup holder! I cannot thank Tony and Top Mobility enough for giving her the ability to go out and stay out with no issues and no pressure to push herself. In fact, she now rides around the neighborhood going out to lunch with her friends. This has been an incredible experience with their team. It is exactly the type of mobility scooter she needed. In fact, we bought additional traveling foldable scooters just to have fun and keep up with her. When one of the scooter developed a problem with the battery, Top Mobility sent a technician to our house to fix it. He had ALL the accessories with him so we wouldn't be down a scooter at all. It was fixed on the spot. Now THAT is excellent customer service. I have no worries about Top Mobility providing excellent customer service even AFTER the sale. You all are great! Thank you for bringing life back into her and making this a happy household where she can spend time with us on our family outings.

Hope you never have to return anything. My brother passed away on the day we received the…read morewheelchair so we immediately began the return proces. The box was unopened and the chair was untouched. 100% original packaging. The runaround they gave us was ridiculous and we had to repeatedly call them back to get a return approval and label. By the time it was all said and done, with all their fees, on a $1999.00 chair we got back $924.20! They charged us over half the price and we never even opened the box! Should have cut out the middle man and bought directly from the manufacturer. Scam artists!

They send you a bill for the rental period of your equipment, then after the 4th month, they send…read moreyou a bill for over $1000 to buy the equipment. They never stated that, and if you try to return the equipment, you still have to pay for it. Do not use this company.

Have been trying to set up oxygen for a visit to Florida for my mom for more than a month. LIncare…read morewas supposed to show up last weekend and no show, no call. My mom has congestive heart failure and needs the oxygen. Left five messages in two days and still no return call. Poor way to do business when people's lives depend on you. So, finally they just called me and wanted to know if we could pick up the equipment ourselves and said that my 81-year old mother should know how to set it up. After I protested, they said they would try to send someone out tomorrow morning. Let's hope they show up.

The pharmacist is great, they have good prices. They need to hire a new tech tho. The young girl…read morethat works the counter is awful. Never smiles, never says hello, barely speaks up to be heard through the glass window, she looks miserable every time I come in. I'm always reluctant to pick up my scripts because she's so depressing. Learn some customer service skills or just hire someone else!

I am the patient's brother she was supposed to get a blood pressure medicine she called on Monday…read moreand now it is Wednesday and they still have not filled it ...when I called them and asked them to call the doctor they refused and hung up on me... when I called back they said they told me they would send her 3 days worth of medicine.... they never said this I had them on speaker the whole time and my sister heard them and they never said anything about sending her any medicine.... the lady was super rude and nasty to me!!!! The lady was super nasty to me she wouldn't let me talk she wouldn't let my sister talk either she refused to give me her name except she said her name was Mary which I think is a lie this thing is a lie and then when when the doctor called the prescription in again for like the 3rd time she called my sister and kept saying that just saying that she couldn't hear my sister and she thought my sister wasn't home so they were not going to deliver the medicine This lady is nuts she should not be allowed to work with any person and my sister could have died without her medication she's already has a stroke!!!!

This is my favorite CVS. They always have specials where they give you cash back that you can use…read morein the next couple of days. It's open 24/7 that's a big plus when you need something in the middle of the night. It's also a plus if you're a night owl like me. I'm just leaving. The clerks are friendly and helpful and the pharmacist is helpful. Doesn't get much better than that does it?

Clean but busy and slow. Everyone is friendly which is good considering how busy they are. Closed…read morefor lunch from 1:30. - 2:00, otherwise open 24 hrs.