My elderly dog suddenly became ill and needed to be seen right away. I was able to get in with 4 Paws. Despite the sad news regarding my dogs health emergency, the kindness that was exhibited while I had to make some hard decisions, won't soon be forgotten. The doctor was thorough and I understood my options. I highly recommend 4 Paws. read more

It's not the same as it was when Dr. Robertson was there. Staff is not that friendly and having Thrive isn't worth it as it's HARD to get an appointment, and don't even think about a sick visit. It's crazy as the membership includes sick visits but if I can't get into the only Thrive location in town I have to pay hundreds anyway to see a dr. My dogs' well visits took me almost 2 months to get in. Not an exaggeration. I also asked the vet if I can get my dogs' nails trimmed but I unfortunately forgot to ask again as I was busy paying for the shots and scheduling another appointment to get them the bordatella as they were out of it. They obviously didn't remember. Not a fan of the vet but what do you do.... I have to finish up my 12 month membership with Thrive before I can change vets. read more

Look at animals instead of letting them die . If someone brings there dog or cat in maybe you should actually look at the animal and of you cant then refer out . read more

I've always had a love/hate relationship with 4 Paws. Love the care they provide but hate the bills lol. That being said, having a good relationship with your vet is definitely worth the occasional hit to the wallet. I've been coming to 4 Paws for years, most recently on an emergency visit for my 4 year old Bernese Mountain Dog. My normally energetic pup had a hard weekend and just hasn't been acting right. These situations are always hard because it's a guessing game and often means lots of tests to try to get to the bottom of the issue. I'm confident that he is getting the best care possible, especially in a service industry where the patient can't explain what's wrong. We have always been able to rely on compassion and kindness with every visit, especially the hard ones. read more

4 Paws Pet Hospital - waiting in the exam room - Veterinarians Near Me - Albuquerque, New Mexico

I took my newly adopted shelter cat for his first vet check up. The tech and the vet were terrific. But I'm giving this only one star because their front staff are terrible. First, I struggled to get in the door, carrying my cat carrier, a folder with my cat's medical information from the shelter, and my purse. The two young women just sat and watched me struggle with the door. Second, while I waited, they ate, sat and talked about personal matters, which was highly unprofessional. Third, after my visit, I bought pet insurance, and the insurer wanted my cat's initial medical history from the vet. I called them and the gal who answered said, "Is this an emergency or can you be put on hold?" I said, "Yes, I can". Immediately put me on hold without another word. I was on hold for over 2 minutes, then I was disconnected. I called again and was immediately disconnected. Then a third time and was disconnected. The fourth time, I got the same gal and I told her about the phone problems. She just said, "Oh no". Nothing else, no apology. I then asked for my cat's medical record from the initial visit and she said she would send it immediately. From my experience so far, I suspect the "disconnections" were deliberate. They were simply picking up the call and hanging up. I received an invoice but could not open it. I got the "cannot support" document notice, so I emailed them back and asked if they could send it as a pdf, PLUS I wanted the medical history, not an invoice. No response. It's been over 2 days and still no response. I guess I will have to find another vet because the staff here are irresponsible, unprofessional and unhelpful, and that is not acceptable. I will not pay for vet services when the customer service is the worst I've ever seen at a veterinary clinic. read more

They got us when no one else could. I tried two other ER vets who could not get us in, one was in surgery and the other one we tried should not even be in business. I pretty sure my dog would not of made it without their intervention and getting us over to the ER vet for an oxygen tank for 3 days. Super nice and responsive Dr and staff. I will be taking all my furbabies here from now on. I felt the fee for the services was fair, my pup required lots of care. Today my baby was barking at me for breakfast. Without these folks, I think I would still be crying today. Totally appreciate all you did that day. read more

Dr. Coolidge is just one of the best vets I have ever met. She is caring and takes the time to explain things. She works around my budget and if something needs to be done soon she works with me as I am on a fixed income, So i save the money up so it can get done. Since she sees my dogs on a regular basis's very rarely there are emegencies. She takes care of all my dogs. She will be the only Dr that i see there. I am not sure if the other lady doctor is there she was very nice. I cannot remember her name. This previous week, I had to take Petey in on a Tuesday 13th 2023. Before I say anything I know how busy vets are and I know it can be a very stressful time right now with the shortages of people and vets. So I was willing to understand some of the actions. But I want to say this, Even before the Dr had even looked at Petey he had already made a bill estimate up, he was cold , as well as the tech with him. I will not allow Petey or my other dogs, especially Trampus who is 21 years old, he needs a gentle caring hand , he is very old and fragile to be seen by him or that tech again. The whole experience with the tech and the new vet there was cold, mechanical and nothing else. I will only see Dr Coolidge with my dogs or the other lady dr who is very nice, i cannot remember her name. This dr or that new tech they doesn't represent Dr Coolidge at all. Dr Coolidge is just wonderful vet please don't let any experiences from others affect your judgement on 4 Paws. The front desk people are absolutely wonderful they remember Petey doesn't get along with other dogs and that was very helpful, front desk people are just wonderful. read more

Great, caring service. They always see us quickly and treat my Morkie, Bella, very tenderly and with care. They ARE very busy, so the fastest way to communicate is via email. The doctors are very thorough both in person and over the phone. Refills can be made over the phone or via email (very convenient). read more

Very unprofessional staff and manager. If you simply explain to them that there is an issue with their diagnosis' matching the issue of pet, perhaps to upcharge, they accuse you of being rude and yelling. I assure you, we don't yell but they clearly do not like people asking for the issue to be reviewed by a manager. The manager doesn't actually call or address it and simply accuses you of being rude which is really the level of professionalism you can expect here. We actually never realize the problem was going on until our insurance company brought it to our attention. They were the ones who asked us to ask them to re-evaluate the diagnosis'. read more

I used to go to 4 Paws, but have moved across town. Yesterday our dog had a big lump on his neck, and I couldn't get him in anywhere. I called 4 Paws and they made an appt. for later that day!!! They were pretty booked, but we only waited 30 minutes! Wow! Dr. Kulage took great care of our Bandit and he's now back to himself. Everything done was explained and also what we needed to feed him and how to take care of him when we got home. I would love to keep going to 4 Paws, but it's all the way across town from us, so probably not possible. Thanks to Dr. Kulage & all the staff--running back and forth out to the cars to keep everybody safe during this Covid stuff. read more

They were wonderful with my two kids in the past two years, so far! They will answer all of your questions and being Deaf myself, they write everything down for me and print up all the estimates I need for my kid's later procedures. Sweet people! read more

We went to Four Paws for years for the care of out z yorkie. Our Yorkie developed a boil with pus and blood coming out plus a big lump. We drained the push and blood as much as we could and put antibiotics cream on it. First thing Monday morning we called them to get our Yorkie in for an appointment. They said they could not examine said could not examine our Yorkie they were booked in until the end of October. We told them we thought this was an emergency situation but their response we can see your dog at the end of October. I fired them immediately. How disgusting that they couldn't examine our dog for a potential situation. They are rude and obviously and obviously have too many patients and not enough veterinarians. We called a veterinarian practice who were recommended by friends. We called them and they said to bring our dog over immediately. They were booked but would fit our dog in. They saw her 20 minutes later and treated her put her on antibiotics and scheduled her for surgery on October 9th to treat the underlying problem. I fired Four Paws and will change to this new vet who although we were strangers took care of our dog. We have asked for Rachel's medical records to be sent to us. Find a vet other than Four Paws. They are the worst. read more

I made an appointment for my cat who is having teeth problems. After waiting 3 weeks for an appointment and then getting $200 worth of tests, etc done - including a pre surgical blood panel, they told me they were booked out on dentals and the best I could hope for was to be put on a waitlist for sometime in 2024 or start over again at another clinic. I'm not upset that they were booked on dentals. I'm upset because they were not upfront with me - they led me to believe that they could do something until AFTER the pre surgical panel and other work was done. If they were honest with me from the start I wouldn't be writing this review. read more

The Vet Tech and Doctor did such a great job with my pup bean. I just moved to town a couple weeks ago and it has been very hard to find a new vet that would take bean in and I put an appointment request in and the front desk ladies got back to me in a day or so. Everyone is very friendly, welcoming, and informative about the proper care for my dog. read more

Pre-covid I gave this place a 5 star rating, but since it's just gone downhill. Calls are not returned appointment times are months out, estimates given for procedures they don't have time to perform. Just trying to ask to have a vet return a call is like pulling teeth. I had to ask 3-4 times to please just ask, as info the vet gave me for an abscessed tooth, wasn't in the notes, so scheduling wasn't going to get us in. It's just difficult when you have to advocate for a pet they're already supposed to be caring for. Instead of opening up a new month for scheduling, they want you to call in periodically to see if something has opened up. Disappointing the customer service has declined so drastically. I understand we are in a staffing shortage, but that doesn't mean quality needs to decline as well. read more

I treat my fur babies like members of my family. When they're hurting, I'm hurting. Guess who else takes care of my babies and kisses them like their own? This place! Both veterinarians have given me and mine the best possible care I've ever experienced. I've been a pet owner my entire life and have never thought so highly of a vet! The front desk is efficient, compassionate and well trained. The vet techs are knowledgeable, clear, and spend plenty of time on their duties. The vets are compassionate, thorough, and don't rush through anything. I'm exceptionally thankful for them, their location and their staff and facility. read more

4 Paws Pet Hospital - No anxiety with these great vets! - Veterinarians Near Me - Albuquerque, New Mexico

I am highly DISSATISFIED, regretful, and CONCERNED. A couple months ago my 2 year old kitten Stardust got sick for seemingly no reason. She was sad, throwing up, and sleeping in isolated spots. I was concerned and brought her here. Although this place was more expensive than others (charging walk in fees), it had the highest ratings so I wanted to fall in love and find a new permanent vet (like I had in California, who spanned many generations of family pets). There were little things, like how the receptionists, although friendly, had loud conversations about their love lives (also there were 3 chatty receptionists but an empty waiting room). But I can forigve that. Dr Van Der Walt was our vet. I told her what was wrong with Stardust, she was clueless to what it could be but recommended xrays to rule out the possibility she ate an object. She said it would cost $60 (they ended up being $75 PLUS tax and I never got a copy of them). The xrays didnt show anything but the vet said maybe it was something small so Stardust could get a lot worst (she hadnt been eating for a day) and urged me to leave her overnight so they could force feed/hydate her through tubes. That is when I started feeling that Van der walt was pushing unecessary services to raise my bill. I know from experience cats ometimes eat very little for a few days when stressed, like when you move to a new home, but then they resume their normal habits just fine. Yet the vet said if my kitty didnt eat by the next day she would absolutely need surgery - even though she acknowledged she could have something harmless like a tummy flu. I refused to leave her overnight because I felt that it could do more harm than good. Van Der Walt looked at me like i was a bad mom and suggested to force hydrate her by making a bubble on her and injecting her water. That sounds incredibly TRAUMATIC! And the wellness check showed no signs of dehydration (she was drinking water just fine, i was very attentive to her habits). I obviously said and vet tried to push meds on us, for inflamation and nausea. I was willing to buy them but I wasnt convinced they would help because they treated the symptoms but not the issue, and I wanted to see how Stardust progressed to make sure she was actually getting better, not falsely think she was recovering. I asked about the benefits of the meds but she couldnt justify them so i declined. I felt pressured by her throughout my time there to buy more (expensive) services for Stardust that could potentially harm her. I would have if I thought they would help but they didn't even know what she had nor did they have a good reason to think she had a foreign object in her tummy. I had reasonable doubts that it was as bad as she wanted me to think, I at least wanted to give Stardust a little more rest to see if she improved. As I was about to leave dr van der walt suggested a blood test to rule our a tummy infection. I almost said no because I didnt want to put her through more unecessary trauma. I asked if it would be painful or stresstul and she reassured me it would be quick and painless, just a needle in the thigh. She didnt let me go in with Stardust (red flag). We waited a long time and kept hearing really loud distressed screeches and cries, it almost sounded like a monkey! A tech came out holding my Stardust very umcomftrably and said she was the one making those cries, which shocked us because as a ragdoll she is extremely docile and sweet. It must have been very painful for her! My heart broke! He claimed he had a hard time injecting her and she reeked of alcohol. After an approx 5 hour long traumatic vet visit we went home. The vet was supposed to call me later that day with the results and to check up (especially since according to her, Stardust was in a life/death situation). She didnt call nor did she return my calls. 2 days later I get a call from someone else asking me to bring Stardust back because THEY LOST HER BLOOD SAMPLE! I'd say I was unlucky to get Dr Van der walt but the tech was just as awful and so was the lack of support after. I demanded a refund which they only gave me for the bloodwork, a week later! Someone named Jaimi asked me to tell her about my issue to "find a resolution" but really was just trying to justify their actions, saying things like "well cats dont like having their blood taken". Communication with Jaimi was slow and ineffrctive (they are very beautocratic, takes days or weeks for approval to send you a copy of your papers!), I didnt feel she cared either. For the sake of the pets I hope my experience is not the norm, but I my honest is advoce is to STAY AWAY FROM THIS PLACE! If you must go here, please do your furry baby a favor and don't see van der walt. And trust your parental instincts and logic. I feel regret for trusting them with Stardust, who got better after I brought her home and kepy giving her love and attention and encouraging her to eat (no pills, no force feeding, no tubes). read more

Very knowledgeable and caring staff. Our Abyssinian cats have been going there for years, and I know they will get the best care every time they need professional help. read more

Dr. Robertson is wonderful! She is friendly, bubbly and didn't make me feel rushed when I asked 373849493 questions about my recently adapted puppy. She is SUCH a dog person. She talked to my dog like he was the most favorite dog in the world. It was so sweet...I wish I was friends with her! Haha The rest of the staff was awesome too. Who knew going to the vet could be fun? Prices were good. I highly recommend for vet services. read more

Dr. Meisner recommended our dog Bella have a urine culture test and it would definitely pin point her problem. When it came back she could only guess it to be a kidney problem and continued her pills. She prescribed 28 pills for $40.00. When we went to pick up the pills it was 7 pills. The tech said they cut it in 4's. She only gets 1 star from me. Evangeline A. read more

I just love this place. The staff and docs are friendly and seem to care about my pets and, my feelings about my pets. Prices aren't bad, Appointments are timely, and my concerns are addressed. read more

As a pet owner of nearly 35yrs owning everything from dogs, snakes, birds, lizards, geckos, hedgehogs, rabbits, fish...ok, you get the picture! And yes, I often wish ida been a vet! Anyhow, I have much experience with vets and often on the lookout for a new one either due to the pricing or office staff or the vet not meeting my expectations...its exhausting! Since I was referred to Adena Robertson's clinic here at 4 Paws, I know I need not look any further. Talk about amazing, I think her personality coupled with her expertise is what make for her winning combination. She is the type of vet you just want to keep chatting with, heck she's the type of person you wanna have lunch with! That said, let me also interject that her staff is just as friendly and wonderful, patient, kind and never make you feel rushed. The adjacent groomer is also great to chat with and she explained the causes for the eye/tear staining on my lil guy, suggesting distilled or bottled water and it worked! Today Adena Robertson saw our lil Jaxx in-between surgeries as an emergency because he was having a reaction to his Rabies vaccination from another clinic which I will never return to! Her kindness extended to lil Jaxx means so much, especially considering how busy she was! She never let on and fixed him right up with pain/anti-inflammatory meds and a shot to lessen his swelling...he's fast asleep as I write this review, oblivious to the hair I've lost worrying about his health up to this point and I have 4 Paws to thank! Oh, and the wonderful Dr. Adena Robertson!!! Thank you! read more

4 Paws Pet Hospital - Veterinarians Near Me - Albuquerque, New Mexico

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We took our 15 year old female cat to VCA because she stopped eating for four days. It took 5 hours to get her seen, understandable due to COVID. They gave her a blood test ($600.00) and gave her a prescription for an antibiotic, something for pain and something to increase her appetite. The bad news is that the vet never even looked inside of our cats mouth, instead they muzzled her, and I did not receive any input indicating she'd been examined. The vets advice was to take her to another vet who would anesthetize her and examine her mouth and possible give her a ultrasound of her intestine. She also seemed to be afraid of our cat (she is old and persnickety and does hiss) and told me to be very aware of cat scratch fever although she didn't say our cat tried to scratch her.... hmmmmmmmmmmmm. In short, the antibiotic seemed to work and she is feeling better but we left not knowing what was wrong with our cat after the labs indicated high levels of white cells. The next day we took her to 4 Paws under the care of Dr. van der walt. What a difference. Wow! what a difference. The doctor gave her a full examination and when we asked whether she hissed, the doctor told me with a smile, "she was very talkative". I cannot say enough good things about 4PAWS. We left feeling hopeful and with a good path forward. The doctor prescribed a special type of food with lots of healthily fats and our girl is scarfing it up. read more

Excellent staff. Dr. Robertson is professional, patient and gentle. Our dog loves her. Highly recommend. read more

Dr. Robertson and her staff are truly kind caring and take time to listen. I thought I was going to loose my dog (potato chip) after taking her to emergency a few days before she was not doing well. Dr. Robertson kept her for the day and sent her home with some meds. my dog is doing well and better then ever. Thanks to this great team I will always be appreciative to have more time with my little baby. read more

They are so patient and knowledgeable. I think the location has been through a couple of owners since we started bringing our dogs there, but the current vet (Dr. Robinson?) is fantastic. Very down to earth, patient, and willing to answer questions and discuss alternatives. read more

The only reason I gave this vet a 3 star is because the establishment isn't very clean. I will say that the staff is very nice, and their love for animals is there 100%. read more

Wait time and no answer on phone disturbing. Using Covid ad an excuse to not open reception area. Dropped my other dog off at my regular vet for surgery and walked right in. Using this vet because of our adoption. Would not use them!! read more

The front staff are so helpful and friendly, so that sets the pace for our appointments. Our first puppy visit went well, the doc was very thorough and happily answered any questions we had. All the staff seem so happy and were careful when taking my dog in for her shots. - Also, they are very clean! read more

We have been taking our dog and cat here for about 4 years - we won't go anywhere else! Dr. Robertson is so good with our dog (who is very stressed and anxious in novel situations) and Dr. Kulage is amazing with our testy older cat and helps us understand what is best for our pets. The staff are professional and always helpful and great with our animals as well. Our most recent visit (August 2020 during COVID) required social distancing in which we handed off our dog to the staff and stayed in our car. We felt very safe, the staff were so good with our dog and Dr Robertson came out to our car to give us the updates. We'll be going to 4 paws for many more years to come! read more

Me and my husband recently moved to the area and were in need of a vet. My dogs are my fur-babies and I wanted the best for them, I read WAY TOO MANY reviews of other clinics and hospitals and none sold me completely except for this one. They were very flexible in getting me an appointment since I go to school and work hat was really nice. When I came here i was pleasantly surprised by how small this hospital was. It was very clean and professional and had a calm atmosphere. My Pom tends to get anxiety with new places and she was super relaxed the whole time. They treated my german shepherd and Pom with so much love and respect like they were their own and that alone will bring me back. They listened to all my concerns and were so personable, felt like I had been going there all along. :) I highly recommend them! :) read more

This was my first pet hospital that I attended in Albuquerque. After reading a few of the reviews I decided to give them a call and schedule an appointment. There was availability the next morning so thats when i went. Reason for my visit was that my a year and a half shepard mix was growing a lump on her back. There was a bit of a wait in a little crowded lobby that smelled a little odd, but nothing out of ordinary. I was sent to the back in less than 10 minutes of arriving and the nurses came in the room to gather more additional information right away. Everyone treated my dog very professionally and she warmed up to them really quick, although she is very timid. Soon after, the doctor came in the room. She was really knowledgeable and was really good with handling my dog. She then took her to the operating room for about 5 minutes returning with the lump gone. Apparently it was just a pimple that kept growing. I was only charged for the exam cost which was a fair 50 bucks. Overall enjoyed my experience and would go back in the future. read more

My dog was in SO MUCH PAIN the day I brought him in as a walk in at 4Paws. After a quick exam from Nicole at the front desk, they moved things around to squeeze my boy in because of the severity and have him seen by Dr. Robinson. She was positive and knowledgeable and took amazing care of my dog - keeping me informed every step of the way. After helping my pup be as comfortable as he could be, they were calling to check up on him before I even made it home. The next morning, Dr. Robinson called to check on him too. The whole staff was super nice and I never had to ask for anything! I live an hour away and will totally make the drive to have this amazing crew take care of my pets from now on!! Thank You Dr. Robinson and the rest of the staff at 4 Paws! read more

I can only now deal with what happened to my cat - went in for dental and ten days later she was dead after a series of mishaps. The doctors and staff were nice but unfortunately nice does not cut the sad fact that my beloved animal is now gone - It is unfortunate i have to file a small claims and make a formal complaint to the state board but it was inexcusable that my cat should be dead. I was in shock, my other cat got depressed. It was shocking that after giving her back to me (she was covered in urine and feces), saying she was fine, she died within the hour and it was a horrible death. Horrible and horrifying to watch. read more

My husky/shepherd mix who is about 40lbs was spayed last week and all went well. Price was affordable not to high not to low less than $200 where other places is around $300. I debated between bringing my dog here or to Vetco due to pricing was similiar in which I might of paid a little bit more here that im ok with because we were treated and taken care of well. I really liked that when we showed up I was taken to a room right away because I had my three year old and my wild dog in hand and it put me more at ease. I was suprised to be called again to ensure I got the message that surgery went well. Dr was very friendly, seems to be very knowledgeable and more of a my kind of doctor. The vet tech when I came for pick up loaded her up for me like super women since of course my girl couldnt jump up. They care about doing a good job. I never knew this vet was here until recommended to me by one of our dog park friends Honey Bears momma. It was nice to try a new vet and have a good experience. I took a risk for our visit being to spay my dog not knowing what to really expect. I will be going back for other services. Oh my dog loved her take home dog toy which was very sweet and unexpected to get a take home toy. read more

4 Paws Pet Hospital - Luna very happy with her toy! My girl was spayed last week and all went well! - Veterinarians Near Me - Albuquerque, New Mexico

Everyone at 4Paws, from the receptionist to the assistant to the doctor, were so kind to me and my kitten. It was easy to make an appointment and there was no unnecessary waiting. They were gentle with my baby and his injured eye. I am so relieved and blessed to have found this clinic. Thank you so much! read more

Dr. Robertson was referred to me by a friend and im so happy i went to her. Adena is a great person, she made our family comfortable and easier for us when we had to say goodbye to our dog. She generally cares for you and your pets. I will be going to her from now on for my pets needs. read more

About two weeks ago i took my dog to a vet (Cottonwood animal clinic) because she had a sore under her eye. it was inflamed and scabbing and we were very worried. The Vet told us she had a broken tooth and had a tooth infection and needed this tooth removed asap. We decided not to get her surgery done at Cottonwood because it was on the pricier side. The service was great but it was very expensive. We then found 4 Paws and read great things about them and decided to bring her here for her surgery. on 02/11/20 She went under anesthesia and i was informed throughout the day about her status. They did a full dental on Cheeto and extracted 3 teeth. The receptionist were extremely nice and polite, on the phone and in person as well as the Veterinarian. It hurt me to see my pet in pain and i am pleased that everyone did what was needed to help Cheeto. Cheetos Vet was Adena Robertson. I am pleased with how well she took care of my pet. They were all very kind and polite and treated Cheeto with care and respect like she was their own. They took well care of my pet, the prices were beyond reasonable, and the overall service was astonishing. I would highly recommend 4 Paws and id like to thank everyone at this facility for doing their part at getting Cheeto to recovery. read more

This vet clinic was a real find. They have high ratings and they absolutely deserve them! We take our two fur babies here and have received excellent care. Dr. Meisner and Dr. Robertson are very compassionate and are so good with our dogs. This clinic is very reasonable, and they do not try to add on more testing if it is not really needed. They are open half a day on Saturday too. read more

The staff treats us like family, and Dr. Meisner has kept my elderly dog healthy and happy in his declining years.