MELINDA HERNANDEZ NEEDS TO BE FIRED FROM STORAGE SENSE. Storage Sense Ithaca epitomizes…read moreincompetence and indifference, displayed by their district manager, MELINDA HERNANDEZ. Every other employee in the office is kind and doing what they can to get by. However, MELINDAS callous demeanor and utter lack of professionalism make her a disgrace to the industry. Not only did Storage Sense Ithaca continue to charge my account after I closed my unit, but they also had the audacity to blame a terminated employee for their own shortcomings. Not only do they not tell you or inform or post outside how to properly close your account, but they also refuse to admit their own wrongdoing. SHE ALSO WILL NOT GIVE A NUMBER FOR CONTACTING ANYONE ELSE. Despite admitting fault, HERNANDEZ refuses to rectify the situation or displaying a stunning lack of empathy towards struggling college students like myself. Even laughing on the phone when I expressed that I would like to further escalate this matter to a supervisor. It's clear that customer satisfaction means nothing to Storage Sense, as they prioritize their bottom line over basic decency. In a world where customer service should be paramount, Storage Sense Ithaca and its manager, Melinda Hernandez, stand as shining examples of what not to do. Save yourself the headache and avoid this heartless establishment at all costs.

Stay away! If I could leave zero stars, I would. The allegedly climate controlled unit left my…read morefurniture (including some antiques) covered in mold and mildew. When I notified the manager, she first told me that they could not always control the humidity. When I called her on this, she denied saying it. Save your money and your furniture...go elsewhere

I needed storage in or around Ithaca upon moving out of a home in Syracuse. I found I-deal's…read moreDryden location to be a near-perfect fit after finding much higher prices elsewhere for climate controlled units of the same size. All communication was cordial and expedient and the facility is clean and in good repair. I would gladly do business with this company again and recommend them to others.

My son attends Cornell University and the first 2 years we used another storage place which was a…read morenightmare - not computerized, had to deal with a cranky old man and the place flooded a lot. Dealing with Sharon at I-Deal Storage was a dream! Super helpful, even the website is easy to navigate and everything is spelled out. Without ever seeing anyone, the unit was rented, paid for and available 24/7. Upon moving out we simply emptied the unit, left it broom clean, closed but unlocked & our security deposit was returned. All in All the best and easiest experience in the area. The lock is yours to keep. Will definitely be using them again.

Wil was super helpful and a pleasure to deal with. He communicated with me quickly and made this…read morerental process quick and easy. He was funny and went above and beyond to help me. Thank you. Mike C.

From the owner: Enjoy a simple and hassle-free self-storage experience with clean and secure storage units ready to…read morerent. Choose from a wide variety of storage unit sizes and types that can handle any self-storage need that you may have. We offer online rentals and online bill pay to make your experience a little more quick and easy. Browse our available storage units and give us a call if you have any questions.

I had a great experience thanks to the exceptional help I received from the team member at the…read morestorage facility. From the moment I arrived, she was very professional, friendly, and incredibly knowledgeable. Highly recommend this location, especially if you get the chance to work with someone as dedicated as her.

very nice people I will be back.i worked with trinity and Frederick great customer serviceread more

Great facility. Easy to sign up online. Excellent pricing. Manager was very responsive when I…read morehad questions.

From the owner: Our mission is to provide secure and affordable storage solutions in the heart of your community…read more Whatever your storage needs are, we're here to provide you with a customer-first, hassle-free storage experience.

I recently contacted LS Storage to find a 10x20 unit for storing some of my business equipment…read more While they didn't have immediate availability, the manager was incredibly helpful and professional in adding me to their waitlist and even gave me some other local references in case I needed immediate storage. It's locally owned so when you call you actually get the manager and not some call center like the larger facilities.

From the owner: LS Storage LLC is a provider of high-quality self-storage solutions designed to meet the diverse…read moreneeds of individuals and businesses. With a commitment to superior service, security, and convenience, we offer 10X20', 10'X10' and 6'X12' storage solutions tailored to accommodate varying requirements such as business & contractor storage, vehicle storage, boat storage, motorcycle and snowmobile storage. Our secure facility is strategically located to serve the Oneonta and surrounding communities efficiently, ensuring easy drive up access. Locally owned and operated.

Friendly and helpful staff, secure place and very convenient. The place is well ordered. Sometimes…read morestrong winds, regular car covers wont help. Vehicles better stored inside.

They are less than helpful. They do not answer the phone or call back, however they love adding…read more late fees when you cannot access them to pay your bill. They have an online bill pay which is not accessible do to it not allowing you to set up an account. It sends you through a loop. When you call to get help they do not answer or call back. Each year the rent goes up. Not a valuable service when they do not provide customer service.

This place is super clean. Sharon was really patient when I called to inquire about the unit. It…read moreis about a 20 minute drive from Cornell, but the scenery is lovely compared to Texas so I enjoyed it. I was so worried about rodents and bugs, but found nothing of that sort after storing my sons's belongings for 4 months. Sharon even checked on my unit after a week and discovered I had not locked it properly. I mailed her the key overnight and she locked it up for me and returned it to me. What a relief to find nothing was stolen. It's well-lit, and safe. Highly recommend.

From the owner: Self Storage Unitsread more