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    Storage Sense

    2.3 (3 reviews)
    Closed 9:30 am - 5:30 pm

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    Self storage

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    2 years ago

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    Alyssa Q.

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    4 years ago

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    Ask the Community - Storage Sense

    Storage Squad - Ithaca - Storage Squad - The Summer Storage Experts.

    Storage Squad - Ithaca

    (74 reviews)

    I went abroad this Semester and found that their service was efficient and the people who picked up…read moremy boxes were extremely nice! I had limited options since there are often more people who are willing to store over the summer, but I was satisfied with the in-room service and how quick everything was! I did have to wait about an hour into my allocated time slot, but for me, that was fine since they gave a window of time and arrived within that window of time. Practical advice for the storage process: - I recommend to people who are using this service to use their boxes that they provide so that they aren't able to argue about the prices of your items. - Don't be last minute (i.e. book the appointment right before your flight) - I wasn't able to carry my things out of my room (and I don't have an elevator), the in-room pick up is worth the $20 if you need it! I have yet to comment on receiving back my items which other people have talked about but will update that in the future.

    The question should be: What can't improve?? First of all they charged my card three times and it…read moretook over a month to get my money back. There's no clear communication between the actual company and the Storage company that has our things. I've been trying for months to figure out when my daughter can get her things delivered after studying abroad, and all I get is the runaround, disconnected, More runaround, and rude sales people. We are still waiting to figure out when she can get her things and she's already back at school. No one can give me a clear answer. I will never ever ever use this company again. I recommend Big Red instead they were perfect. They were professional and communicative, I don't know why I switched from them to Storage Squad, but never again.

    U-Haul

    U-Haul

    (19 reviews)

    I like this place. I've recently been here to buy packing supplies several times in the past 6…read moreweeks, and I appreciate that they always point out the fact that you can return stuff if you don't use it. They have a wide range of boxes (though they have been out of some occasionally in the past two months) and they seem to go out of their way to offer money-saving solutions. I went recently and the employee pointed out the free boxes that I could take; he very much encouraged me to do so. Five years ago I booked a truck here for a local move and my movers delayed a day, because of weather. I was very surprised at how easily the folks at this U-Haul managed the change for me -- I called, they said "no problem", and that was that. I was very surprised. Most of the time, people write reviews for services (as opposed to restaurants, for example) when they're frustrated by a bad experience. I don't doubt that that happens. I've rented from here for local moves, or when I've needed a truck, several times over the past decade, and I only remember good experiences. So, for what it's worth, I like these guys and will continue to use them.

    Worst place ever…read more Initially the staff was indifferent to my arrival to check out the reserved vehicle. Finally one man got me checked out after a lot of waiting around. The restroom in the UHaul facility was a health hazard! It was completely disgusting, dirty and there was no toilet paper. The staff actually seemed to be quietly laughing when I or my wife communicated these issues. The truck I rented had completely torn drivers seat, the steering wheel was worn out and very disgusting to even touch. The parking brake release was broken. Total safety hazard: the low beam headlights were extremely dim. Very hard to drive at night, and unsafe. The high beams: driver-side light didn't work at all, and the other point crookedly up at the sky. Totally unusable. The rear view mirrors were impossible to adjust. The staff was completely unresponsive to any comments or suggestions - so first change: new staff. This is the single worst transaction I have ever encountered!

    Big Red Shipping - Some of the Big Red field worker team!

    Big Red Shipping

    (26 reviews)

    I wish I could give zero stars. This company and its service are truly abysmal. I don't know a…read moresingle Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company.

    First the positive…read more To my knowledge Big Red Shipping Services is the only service that can actually come to your dorm room to take away your boxes. This is a significant positive and may mean that you will still want to use them despite the many negatives. Negatives. 1. The place is student run and the response to phone calls and emails is sketchy at best. 2. If you have ever used a moving company, this is going to be very different. 3. The web portal is very rudimentary and it is hard to know what you are ordering. In fact because there is essentially no explanation you will most likely not get what you were expecting. 4. If you order packing, they will be very confused. Packing usually means the movers bring the boxes and you point and they pack. Big Red Shipping expects that you bought all of the boxes in advance and know where everything goes. Almost no one would ever correctly guess the number of boxes that they need. So the onus is on you to over buy boxes. If you don't have enough boxes, it is not going to storage. My suggestion. Only use BRSS if you are happy to pack your own stuff well in advance and only need movers to put it into storage. The packing service isn't what anybody actually would want.

    Pack and Stack Storage Solutions

    Pack and Stack Storage Solutions

    (4 reviews)

    I want to say that my move with these guys went well for the most part. They were very careful with…read moremy belongings and put them exactly where I wanted them. What I was not happy with was the bait and switch estimate that they gave me. They quoted me 3 hours for the job. They were more expensive per hour then the others who quoted but I figured because they could get the job done faster, I would hire them. Well the job took 4.5 hours and they charged me for five hours. They promised me three men to do the job and they showed up with two men and a woman. I am a feminist and am all for this, but the woman couldn't lift anything heavy so I would say she just stood around for 30% of the time. This means that the job took longer than it would have with three men like they promised. Finally, I discovered that two of my dressers were ruined in my storage unit when they got them to the apartment. I asked the movers if they would take them to the dump. They agreed and I was very happy about this. They saved me the time and effort so I reflected this in their tip. Well this morning I went to throw away some trash in the small dumpster on my apartment complexes property and there are my two dressers right next to the dumpster. This company and its workers are very shifty. They promise one thing and do not uphold their promises. So if you get a bid from them, I suggest you are very cautious to evaluate if the time estimate is accurate. And don't trust their workers either. They will promise you one thing and do quite another.

    12/15/19 It has been…read morefour months and the company still refuses to reimburse us for the close to $500 worth of our belongings that through their incompetence have been lost. The NY State Attorney General's office is trying to help us but so far the company has offered us a fraction of the value of what they lost.

    Storage Sense - selfstorage - Updated May 2026

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