During one of the most stressful and painful times of our lives, the team at Vitas Inpatient Care…read morehandled my Mom's final journey with such love, grace, and expertise. In particular, Kris, Miriam, Connie and Anita made such a difference with their consistent and compassionate care. I would highly recommend them to support any loved one during this journey!

Gloria from Vitas reached out to me on May 6th & identified herself as the Nursing Administrator…read more She stated they were very sorry for what my mother had to go through & they (herself & the VP) we're going to investigate to find out why this happened & make corrections to see it doesn't happen again. This was going to include listening to the recorded phone calls. On May 16th, I called & left a message for Gloria to get an explanation as to why this happened & what they found out in their investigation. (For my own closure, I want to know their investigation wasn't just lip service.) The receptionist called me back to verify my mother's information & mine as well. It is now May 19th & I haven't had a return call. At this point, THINK TWICE before placing your loved one in their care.

My 101 year old mother is at Sandy Lake Nursing Facility and we are extremely happy! She receives…read moreexcellent care and support. I am more than happy to recommend this facility for your loved one!

My mother in-law received outstanding care at Sandy Lake Rehab and Care Center…read more She loved the staff and always commented about how well they were taking care of her. We saw firsthand the kindness and attentiveness toward my mom and other residents at the care center. Dr. Hernandez gave her outstanding care. He always explained any medical challenges she was experiencing and gave us choices in how to handle her care. He was a trusted doctor and was outstanding in communicating with my mother in-law, my husband and me. My mother in-law loved the activities that were planned for the residents, especially BINGO! We brought her to Dallas from New York. We truly believe if we had not gotten her out of the nursing home in New York, she would have passed away much sooner. She was just shy of her 93rd birthday when she passed away peacefully.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

My mother lived in a 4 Seasons home for almost 5 years. I highly recommend these homes. We didn't…read morehave to have her tested for levels of memory loss or care needs; they just took care of her as her needs increased. The small number of people in each home makes it easy to visit and the atmosphere is more home-like. I feel sure that Kendra's care extended her life because she personalized everything about her care, getting her up to keep walking, and learning and addressing her needs. We did have occasional concerns about other staff and our concerns were always addressed satisfactorily. Nellie and Joy were also good; unfortunately I don't know all of the other names. We moved Mom to 4 Seasons during the pandemic, which was scary, but it turned out to be the right thing. We are very grateful.

If anyone is tasked with finding a home for an aging parent or loved one look no further. The home…read moresetting and wonderful caregivers make this difficult decision easy. My MIL could no longer live independently and we struggled with finding just the right place where she would still feel like she had a home. 4 Seasons has houses in residential neighborhoods and the staff to resident ratio gives us piece of mind knowing she gets the attention and help she needs.

Arcy is a God send. We just lost our 92 year old father. Arcy was his hospice and I can not express…read morehow thankful the Harlow family is! Compassion, care and understanding was wonderful. Dignified

When our mother had a stroke in the summer of 2024, she was placed under hospice care. It was clear…read morethat her quality of life was diminished. At first, Arcy Hospice checked all the boxes. However, it was abundantly apparent that the nurses and social worker were not familiar with stroke patients and the atypical pattern of decline seen in stroke patients. Nurse Amber yelled at the patient's daughter when the she called Amber out on several issues. These issues included but are not limited to: manipulating PPS scores (and other metrics) for administrative purposes to justify releasing patient from hospice care, inability to maintain professional conduct, and lacked any ability to show empathy. Nurses Debbie and Sharice were even less professional. Madi, the social worker, was a disappointment to our family as well. Please look elsewhere! The patient passed TWO WEEKS after being released from Arcy's Hospice 'care'. The thing that is MOST troubling is that not a single nurse or administrator reached out to offer condolences to the family after the patient passed. After almost a year on hospice, the family and the patient deserved more than silence. Arcy Hospice takes zero accountability and has no respect for the truth. The owner lacks integrity and offers nothing to mediate conflict between family members and the administrators and nurses. Please look at other options in the community. There are better hospices in Flower Mound and the surrounding area. Avoid Arcy - your loved one has an innate right to compassionate care that Arcy Hospice simply cannot provide.

Best experience and best customer service! I stopped by today and was seen right away. Thank you!read more

Since my initial phone call, I have dealt with great customer service and knowledgeable agents. The…read moreonboarding process was seamless and their communication is . Thanks Maurice, you are very professional and kind. I'm excited to come on board.

My mother was in hospice and passed away a couple of weeks ago. I wanted to thank you for the…read moreoutstanding care and kindness show to our family. Her primary nurse was so calm and reassuring. She made a difficult situation a very positive and comforting experience. I also want to commend the visiting RN. She was so kind and helpful in explaining things to us. And the chaplain, was very kind and we appreciated his visits and prayers. A difficult situation was made a very comforting a d reassuring experience. They were all great. Highly recommend. Frank RN, EMT-P

We used Yellow Rose Hospice for only a short time. During this time, they were very helpful,…read morecaring and compassionate. Kim and Courtney were outstanding nurses. They truly cared about my mother's comfort and also how the family was doing. They would call/text after normal business hours just to check in on us. They made my mother's passing a little easier with their support and comforting words. I would highly recommend this hospice team.

My mom almost died in their care, they were neglectful, left her in pain for weeks, then told us…read morethat we had to remove her from hospice to treat her for gangrene. My mom lost a limb and almost lost her life on their watch.

Shout Out to an amazing CNA Denise! She always goes above and beyond......If I could do 10 stars I…read morewould!