They day finally came when we needed a new home for my father who had lived independently for 92…read moreyears. I cannot express the relief and happiness of the team at Sonoma House in Carrollton, Tx! Dad is well taken care of, active, fed and loved by the staff and residents. He told me he never gives anything an A+, but this is 2 BIG THUMBS UP! I was concerned he would wither in Assisted Living, but he is thriving. Highly recommended.

We moved my father-in-law to Sonoma House a couple weeks ago and we are delighted. He is doing…read morebetter and more engaged since moving in. He loves the food. They take great care of all their residents. And the event today for veterans was outstanding. We have seen excellent care for him and others, and all the families we have met rave about the care, too.

Prestonwood CCourt a Assisted Living and memory care in Plano offers fantastic resident-centered…read morecare in a warm, nurturing and supportive environment. The leadership and care teams are tenured and find joy in helping seniors live fully. It's a wonderful, professional and caring place! There are activities, discussion groups, events, exercise classes, various therapies available, Men's Night and much more!

Good staff, good food. rooms are a good size. weekly activities and plenty to do.read more

Autumn Leaves of Carrollton held my mother hostage and would not release her to me so I could…read moreremove her from the facility. In my mind, that is kidnapping. I solicited the help of the Carrollton Police and thankfully they brought her out. The police report is #2022082537 made on Tuesday, March 29, 2022. There were problems at AL from the very first day, and Mom's entire stay there was five weeks and three days, which in hindsight was five weeks and two days too long. Do not leave your loved one in the care of Autumn Leaves. The organization is corrupt from the top down. Two days prior to the kidnapping situation, the Healthcare Director of AL tried to have me arrested for criminal trespassing while I was sitting in my mother's room early in the morning to ensure Mom was allowed to sleep. I'm very grateful that the three policemen who arrived that day agreed that I had a legal right to be there and did not arrest me. What a nightmare! Do not, absolutely DO NOT put a loved one in any Autumn Leaves residence.

From the owner: At Autumn Leaves of Carrollton Assisted Living Memory Care, our sole focus is helping those living…read morewith Alzheimer's and other forms of dementia thrive in an environment that is safe, comfortable, and feels just like home. Our biography-based care honors each resident's unique preferences including culture, hobbies, vocational history, and spiritual life, as well as focusing on their cognitive and physical health. Our memory care community is designed to meet their specific needs wherever they are on their dementia journey. When you choose Autumn Leaves, you become part of our family and our team will be there to support both your loved one and your family every step of the way.

Acute Rehabilitation Hospital {Plano TX} was amazing for me as I was recovering from major…read moreopen-heart surgery. Everyone staff member was fantastic including case workers, nurses, aids, PT, OT, dietician, and housekeeping. They offered a rigorous Physical therapy approach that I was welcomed to because of their encouragement and consistent appreciation for my efforts. Of course I had pain during the exercises, however, the care that they provided was essential towards my recovery. Being an Open-heart surgery Patient was excellent as the PT/OT team was always quick to act on my pain and other diagnosis that they could assist with. I wanted to recognize as many professionals as I could, however I couldn't remember all of those wonderful names so these are the valued professionals whom I remember. Case worker Marci for working with my daughter to coordinate my stay. PT/OT Cathy, Mckaly/ Mickie, Kim, Victor, Arthur, TeTe, Natalie and some others that I can't remember, Nurses Lorean, Maria, Crystal, Kekna, Sini, Racheal, Bidhria, Joel and so many others. CAN's Kusum, Heather, Lizzy, William, Alicia I met a lot of great people and I shared some great life experience with most of these folks. Alicia and William were my bestie as they were always eager to assist and listen Thank you for awesome skills, professionalism, and integrity. I will always cherish the love and compassion that I received from your hospital.

The therapists are knowledgeable and incredibly compassionate at Acute. I had the opportunity to…read moreobserve Maisha, PT, and she was incredible. Maisha took a personalized approach to each patients treatment session. Overall, I feel that the therapists are truly dedicated to every patients recovery. I highly recommend this facility to anyone seeking quality rehabilitation for themselves or their family.

My husband always has a smile when he's being picked up- That to me is priceless- We know he's in…read moregood hands with Encore. to the Encore team: thank you for everything you do! we know this is not an easy job.

We love the way this team cares for our family member. Trust is the most important element in the…read moredecision to engage a care facility. The Encore team earns our trust everyday. Grateful for their loving dedication to all they serve.

My father lived at Sunrise for just over a year. The administration and staff of Sunrise were…read morewonderful. Their care, and attention to their residents is amazing. Our father had Alzheimer's and spent a year on the memory care floor. This of course, was a difficult time for him and our family. Sunrise staff cared for him, just as we would. Thank you Sunrise Plano for making his end of life as good as it could have been. We will never forget you.

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell

One star - Serious neglect and lack of care…read more Our experience with Avalon Memory Care in Carrollton was deeply concerning. Before admission, we were assured the staff was experienced in managing dementia-related behaviors, including resistance to bathing. After my husband was admitted, I was asked not to visit for several weeks to allow him to acclimate and was repeatedly told he was "doing fine" when I would call to check in on him. Weeks later, I learned he had not been properly bathed or cared for. I began receiving late-night calls from caregivers asking me to calm him and convince him to shower. He was clearly in distress and pain. Eventually, the facility called 911 due to what they described as behavioral issues. At the hospital, medical staff informed me he arrived covered in feces and showed signs of prolonged neglect. He had infections, open wounds, and skin breakdown requiring a five-day hospital stay with IV antibiotics. I have photographs and hospital documentation confirming his condition. He has now been home for two weeks and remains severely traumatized from the experience. Hospital staff advised me to file a report and recommended he not return to the facility. When I retrieved his belongings, his room was unclean, clothing was missing, and basic hygiene appeared to have been neglected. My attempts to discuss the situation with management were met with defensiveness rather than concern. In my opinion, the facility appeared understaffed and unprepared to safely care for vulnerable dementia patients. Families rely on memory care providers to protect loved ones who cannot advocate for themselves. In our experience, that trust was broken. I strongly encourage families to ask detailed questions and thoroughly research before choosing this facility.

Everything, it's a racquet you think they care THEY DONT. Wish I had all day to share. Looks can…read morebe deceiving. People get toaster for snack at night if they get anything. Grooming is only done by hospice or on rare occasions. Get a camera youll be shocked. Of course they dont want you to have. Food they serve the workers wont eat, but they will cook for themselves and it smells great, but the residents wont get.

On the recommendation of a friend, our family contacted Mindy to help navigate the process of…read moremoving our parents to a senior living community. We would like to pay this strong recommendation forward. Mindy helped us in so many ways. Not only did she steer us through the process and offer her invaluable expertise and resources, but Mindy was incredibly supportive, generous with her time, patient with our seemingly endless questions, and showed a genuine kindness for which we are so grateful. This process is very involved and can be overwhelming. Working with Mindy made it so much easier. If your family is considering moving loved ones to a senior living community, we strongly recommend that your first step should be to contact Mindy and Senior Living Specialists Philly. Thank you, Mindy....You are a RockStar!!!!

I can't say enough great things about Paul and his co-worker Shelly Rudiger. Paul's name came up as…read morea tremendous resource in the 3 out of 4 UTSW online support group meetings. There is no fee for people and families to use their service. Shelly helped us to find an assisted living for my father in Tarrant County and a year later, she helped us secure an Independent living facility for my Mom in Dallas County. She saved us time because she knew which facilities fit our parameters for each parent. She set up appointments and saved us thousands of dollars by being able to negotiate a lower price than what we were quoted by the facility my Mom chose. To top it off, our phone calls, texts and emails were promptly responded to over the course of a year. Don't delay. Give Paul a call today!

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.