We dropped by to sell some mtg cards. Having checked online and called around the GTA, this place gives a fairly reasonable deal if you want to skip the hassle of selling individually. (As opposed to, say, Hairy Tarantula, where the offer was laughable.) It was easy to find parking-- plenty of spots at the plaza. And inside is spacious and well-arranged, with aisles and aisles of games, paint, and models. There is also lots of space to settle down and play games. Even some free board games to borrow as well. We will likely return in the near future, should we come across any more cards we'd like to part with. read more

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I wouldn't order from them again. I paid in full, it didn't ship, and I didn't get any meaningful updates after the stated release window passed. When I asked to cancel because there was no clear timeline, they insisted on charging me their 10% cancellation fee. Manufacturer/distributor delays happen, but from my standpoint, if the item hasn't shipped and the release window has passed with no updates, it's unreasonable to charge someone to cancel. If they had cancelled the order, they would have kept me as a customer. They preferred to keep the fee. read more

Take your hard earned money elsewhere. (Copied and pasted from my Google review) This review is based off my personal experience with ordering online for in-store pickup. Here is the timeline of events: 09.22 - Placed an online order for in-store pickup at the Vaughan location. (My son and I collect Pokemon) 09.28 - 6 days later, I get an email from "ALEX" notifying me that one of the items I ordered is out of stock. (I understand this can happen, but why was it almost a full week before anyone contacted me?) ALEX says, "We are contacting you to ask how you would like to proceed with your order, whether that's to receive a full refund on your missing item(s) or something else." ("Something else"? This is the first of many vague responses you will get from 401 Games) I respond asking for a little more clarification. "Are my choices a refund, or selecting an item that is of the same price?" 09.29 - The next day, "KEVIN" responds. "For the missing item, you may either have it refunded in full, replaced with either an item of lesser value (We would refund the difference), something of equal value for simplicity or something of greater value (we would invoice you the difference)." (Great, I pick out 3 replacement items equal to the value of the item that was out of stock. Easy, right?) I get a response back from "CHRISTIAN". (If you are counting, this is the 3rd different person to respond) CHRISTIAN says, "Please make another order with the location set to Downtown pickup and we can have these orders combined for you." (Huh?) Confused, I reply: "Sorry, I'm trying to understand the process. Do you want me to spend more money to place an order for these 3 replacement items?" (At this point, I'm wondering how this 401 Games operation works. Are there just a million employees taking turns answering customer concerns, having no context?) CHRISTIAN responds, claiming responsibility for the mistake: "Yes we can add these cards to your order. Im having them set up to our Vaughan location as our singles department is at our Downtown location." (Great, back on the same page! It's Monday at this point, 1 week after I placed the original order. "Great, I can probably come pick this up on the weekend so that my son and I can rip Pokemon packs!") I thank CHRISTIAN for the quick response and his help. 10.03 - Friday. 4 days have gone by without a response. The weekend is creeping up, so I send an email out to 401 Games asking the status as it would be great to pick up my order that weekend. "POLLY" answers: "Apologies, we had some delay with the singles but we are going to be sending them up tomorrow." (Employee #4 is on it now and says they will be there the next day, Saturday. I think? What does POLLY mean, are they sending them on Saturday or it'll be there on Saturday? I'm confused, but I know it's been 4 days since the previous email and it will be day 5 the next day, so it can't take this long to get my order ready, right?) I thank POLLY for the update, and now my son and I are excited to finally pick up our order. Saturday goes by with silence. I hear nothing. 10.05 - Sunday. I send an email asking if I can come pick up my order that day. "RYAN F" now responds, "Once the singles arrive at our Vaughan location, you will receive an update in regards to them being available for pick up." I don't know about you, faithful reader, but at this point I'm pretty fed up. Here's what I know: 1) It shouldn't take 2 weeks to have an order ready for in-store pickup. 2) It shouldn't take 6 days to tell someone an item that was out of stock, even though it was in stock on the website. 3) 5 different employees should not be handling a customer concern for one person, and if they are, shouldn't the communication be better? 4) I have no idea if this is normal for this place but the whole operation just seems disorganized and disrespectful. 5) I am out of excuses for my son and I would rather spend the money at another business. So there you have it. I requested a refund on Sunday. In conclusion, shop at 401 Games if you want, but I never will again. read more

Checked out 401 Games in Vaughan, usually go to the one in Yorkville. I shopped at 401 for years and it does have one of the best prices around. Ordering online for in-store pickup was seamless. The staff knows their stuff, and the Boxing Day deal extended in-store for longer was tempting to pick up another Dominion expansion game. Had to ask for the game I wanted though; it wasn't out front. At the end decided to stick with what I've got for now since it's more than enough for me given my schedule. The customer service is excellent. I learned that board game prices have been increasing over the years, partly due to costs, especially for games with plastic pieces. Some games also require a minimum listed retail price so it's beyond their control when they increase price. The store's massive with plenty of parking and a large area designating for shipping and handling--unsure if it's always there or just for the holiday rush. Loads of tables for card games and such. The only downside is that I didn't spot a dent in my box till I got home. I mean I guess it's not a big deal for most but I'm a bit of a stickler and the type of gamer that would sleeve their cards on some of their games. Lesson learned: inspect your pickups before leaving! read more

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first time i ordered op-15 dual pack. it was an online order and for in-store pickup. it was pretty obvious that the box was resealed. the plastic seal was "taped" very poorly and so obvious that box was opened. God knows if they switched the packs inside. Cant trust online order with this business anymore... read more

Lots of card selection, knowledgeable staff, but some times over priced for some items. It was late at night and it was a group of us girls that came into the store... The entire store was full (all tables taken) so we decided to just buy and go home. Found some things we wanted and purchased them. read more

No issues whenever I go in to pick up an online order. The workers are great. Good selection and easy process. I mainly go for card supplies or ETBs. Will be back again for sure! read more

Grabbed some Pokémon booster boxes. Had some payment issues at first but slowly they were resolved. Communication could be better but overall a better experience. Lots of variety. Staff try their best to resolve issues. Generally a decent experience. read more

401 Games - Pokémon Booster Box's - Tabletop Games Near Me - Concord, Ontario

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this location is the warehouse, but also has a store front, to me the service level here is not like the Yonge street location, they had a system change over a while back and it caused a massive amount of frustration such as "we don't have your order anymore", "this order didn't convert over from the systems" and "the wait time has been delayed due to the system not transferring the order over" the staff here are really great, they have a massive area for table top games, the staff are genuinely happy and seem eager to help out. this location has a massive amount of parking at this location as well. even though this location is just down the street from my work, I wouldn't go out of my way to come here, sad to say. I would go out of my way for the Yonge street location though....100% read more

This is where you come for all of your boardgame needs! I have been to both the Yonge St and Keele St locations and their selections and price for their boardgames are fantastic. The staff at the Yonge st location are very friendly and incredibly helpful, often walking around the store and asking if you need help with anything. The Keele St location is much larger and as such feels emptier but they also have a great selection of both card and Boardgames. That said, the staff also seem to be behind the counter and not wandering around so much. Both locations feature large open play spaces where you will always find people playing something, not sure if the cost however. You can also browse their stock online and they have store pickup, something I have used more then once. Their delivery rates are also pretty good, however nothing beats browsing their shelves like a kid in a candy store and proceeding to spend a few hundred dollars all at once. Based on my purchases alone I fell as though I should by stock to this place. Great selection, great locations and great staff, HIGHLY recommended. read more

Absolutely horrible business practices. Me and several friends ordered several card game singles because they were cheap, but then 401 went and cancelled the orders just because they noticed the price of the cards had gone up relative to what they were listed at before. Not only did they cancel the order, but they shipped the rest of the orders without communicating, meaning that we received very few cards but paid more than the card's value in shipping charges alone. I had the option of ordering from here or from a store in the States, and I chose this store because I wanted to support a Canadian business, but they don't seem to care at all. I'm absolutely disgusted by this practice and would recommend avoiding ordering from this store at all costs. read more

this place product wise is great! i always come with my sister to get weiss/vanguard/ pokemon and i tag along with my boyfriend for magic and yugioh so we have most the bases covered here and the main guy i always see is so helpful and patient with our stupidly large orders , for the most part staff is friendly and and amazing group all around BUT there are 2 guys that work the counter a lot, if you are a girl id avoid them as they arent helpful and super condescending constantly treating me and my sister like we dont know anything about the cards im trying buy or play,extremely rude and blatantly just doesn't want to deal with us every time other then that ice got no complaints and its a fun place to waste some time and money! read more

I would like to preface with the fact i have been to the younge location, a&c games, and other card shops. I have received phenomenal service from the younge location , but came to this one because it was closer. I spent 40 minutes inside and walked out with nothing. The employees here simply do not care. I was extremely upset because it felt like it had to do with my gender. There were 3 customers at the pokemon counters, myself and two other gentlemen. It was apparent that the employee behind the counter focused his attention to the 2 gentlemen. The two gentlemen received great service as the employee continuously checked in and made sure they had what they needed. Whereas, I was patiently waiting for service and constantly requested for help only to be told to wait as he prioritized the other two gentlemen. I got tired of waiting and left empty handed. I will not be coming back to this location as i do not feel welcomed. read more

401 Games is a warehouse and it's got pretty much everything you can think of with regards to board games. They have a large selection of games to buy here, as well as your usual TCGs, with an impressive stock on those. They also sell accessories for your TCG needs, such as cheap card boxes, card protectors, dice, mats, etc. They do have part of the location in the middle dedicated to players who wish to play games there. Mostly I see people placing TCGs, but it's not uncommon to see them playing board games there. The location is actually super convenient as it's right beside the 407. As soon as you get off at Keele, it's your second left turn before the traffic light. If you're a fan of board games or TCGs, you may as well give this place a visit. You're bound to find something that interests you. read more