1. 404 Rivertowne

    1. 404 Rivertowne

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    Richmond, VA

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    404 Rivertowne

    2.2 (13 reviews)
    Open 9:00 am - 6:00 pm

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    Ask the Community - 404 Rivertowne

    Element At Stonebridge

    Element At Stonebridge

    (13 reviews)

    This American Landmark property, they took over in July 2022. The property manager and the staff do…read morenot care about the property or the residents. We have had issues with them from poor landscaping, dog poop on sidewalks and in the parking lots , (huge piles). All the way to having vagrants living in the stairwell, running drugs, and being arrested and trespassed, to them coming back in the building, and threatening residents, and the property management and American Landmark did nothing to resolve the issue. I had to contact the police. And then we've had issues where our renters insurance not showing on the resident portal. And from speaking with other residents this was a known issue and we confirmed that the manager was aware but they had the assistant manager calling individuals and threatening to charge them penalties and fees if the insurance was not posted. Overall: On a good day this staff is condescending and on most days, their actions show they do not care. We had over 20 vehicles broken into in one week. The parking lot lights were out. Residents stated to the police that they had informed the property's management team that they had been out for months. We weren't asking for a guard to be posted. But we do have a resident portal and it allows the property management team to send out alerts or communications to residents. The prior manager and team, would send out alerts stating "please make sure your vehicles are locked, windows up, and remove all valuables, to limit damages to vehicles from thefts." We only asked them to send out alerts or communications so residents are aware of issues. And they continued not to send out alerts unless it's how to use their payment system or to alert you to pay before the 5th. They only care to add anything to your bill, we have to pay a fee for the trash fairy, and we have to pay a fee for a dumpster, we have to pay for the package lockers(and many packages are stolen from being left out). They have let this property decline and it is so sad. As we have seen many of our fellow residents who've lived here for 3-6 years rapid leave with the deterioration of this community. See the photos attached for reference.

    AMAZING!!!! I was assisted by Boban Ristov. After selling…read moremy house I needed to find a place and stay local. Boban has made the process easy and hassle-free! He answered all of my questions, and followed up with me. I am very pleased with his excellence! The apartment complex are very nice, and clean. I love the high ceilings, and how convenient the location of the apartment complex is! I would recommend The Element at Stonebridge. Thanks so much to the entire leasing office team! Everyone in there is so helpful!

    404 Rivertowne - apartments - Updated July 2026

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