I had one of my Christmas presents (for my family) packages given away to a TOY DRIVE. Mind you,…read morethis package did not include toys of any kind and was SEALED IN A BOX and addressed to me. The leasing manager, Ada Martinez filled me in on the situation offering no explanations as to how my package got donated and opened to a toy drive, and then completely ignored my follow up calls and correspondence. To this day, she has never followed up and basically left it as," sorry, we're not responsible for your packages." Even though they advertise having a private mail room with an attendant. Unbelievable. Worst customer service from the leasing office I've ever witnessed. Don't move in here.

I lived in the Residences at the John Marshall for two years -- from early 2018 until the beginning…read moreof 2020. Like most housing situations, at any given time, this review would've fluctuated between a solid 1-star and sometimes as high as a 4. Probably not a 5. If you take nothing else away from this: just know, it was a generally comfortable unit, but external factors in the second year sometimes made it intolerable. It looks like a not-recommended review here also mentions one of those main factors: the dang nightclub that opened across the street. Thursday to Sunday night from 10 pm to 2 am, even though I lived several floors up and on the side of the building not facing the club, the bass would straight up shake my apartment. And at 2 am, police lights would often light up my space as kids trickled out onto the street. It was not ideal, but very much also a nuisance to property management and out of their control. What was in their control was my direct neighbor. Also in my second year, a horrifically loud guy moved in next door who loved being super noisy between 1 and 5 am on work nights. Management response was pretty poor at first; eventually he was moved away from me though..after several months of me complaining and then him harassing me on social media under a fake name for filing the complaints. One positive of the building is that they do have an on-site security attendant for noise complaints -- so stuff like that is reported fairly easily. The follow through when it becomes a chronic issue is where it can become messy. Other key things to note: - They do not offer on-site parking. It's right downtown, so you need to select from one of the paid garages if you have a car. I paid $85 for a roof spot in the creepy garage across the street that didn't have an elevator. - Studios are small. At 385 sq ft, with a cat, after two years it can start to feel claustrophobic even if you are a minimalist. - It's expensive for what it is. Over $1K for my studio and not all-inclusive like some others downtown as one of the cheapest options. You pay extra for a washer in your unit. I instead paid per load for the community laundry downstairs, which was tedious. Often I had to wait for machines to become available, and I had to wait for my clothes to clean/dry, so no one would touch them. - Trash chute was almost ALWAYS clogged. Other tenants also often left their trash sitting in the trash room when that would happen, which wasn't allowed. - The gym is really nice. No need to have a membership elsewhere. - There are weddings here all. The. Time. Get used to walking through the lower level/crashing bridal party photos. - Homemades by Suzanne is a lunch option right in the building. So delicious and helpful on sick days! - Management is responsive to emails, even on weekends. - Maintenance is great. I hardly had any issues at all, but when I did, they were on it. - They have a book exchange in the mail room. I was a frequent flyer. - Some of the folks living here have been for a while. They have a resident Facebook group. But be positive on it or management will delete your post. - I almost stepped in dog pee in the lobby more than once (see above about management deleting posts in the FB group). But the lobby is otherwise stunning! One of the best features for sure. Super cool history as well. How neat to say you've lived in a place where so many key figures in history have slept? All in all - if you have the money, want to live downtown, don't need a pool, can sleep through whatever, and want a unit with minimal maintenance issues - this could be your place. It's hard to put a rating on a living situation since we're all different and we all have varying tolerance levels. I waited several months before reviewing, but looking back, despite the issues, it was a decently nice place to live for the specific chapter in my life.

Honestly it is a nice quite environment Clean,Safe but the…read morerent constantly raises I started out paying 1400,it has jumped to nearly 2000 I had to move out due to the increases

While the actual apartments here are nice, do not live here because you will just end up having to…read moremove like me. The management of this property is insane... Nicole is awful and ruins the residential experience completely. Many of my neighbors are leaving for similar reasons. The trash situation is insane. There is a 50 dollar fine for leaving a box outside your door, my experience was that I hurt my ankle and couldn't carry the box across the complex to the recycling. I left a note on my door and didn't think much more. The office is charging 50 dollars for this. I called and explained and a guy was understanding and said he would waive it. THEN NICOLE COMES ALONG. She decides to press the fee. Absolutely insane that leaving a box - for all of 5 days - is 50 dollars when I left a note explaining I was hurt. Do not live here Nicole will ruin it. Further, they fine you for anything even if she tells you something different. She will tell you to do something then if you do it you get fined by the office. I recommend Creeks Edge!

The entire process from: -inquiring about the property…read more-to touring -to having my many questions answered -as well as application process -move in process -and everything else you can imagine was SEAMLESS, EFFICIENT and PLEASANT I attribute all of this to Kayley. She is professional, thorough, very efficient and communicative and a shear delight to work with. She is what sealed the deal on this new home for me. A true asset to PRG Real Estate and East 51. I am so excited to call EAST 51 home.

The leasing agent, Kayley, has been an absolute god sent angel! My old apt caught fire and GSC…read moremanagement has been HORRIBLE; came to PRG at East 51 and Kayley has been nothing but kind, helpful, and knowledgeable. She has gone above and beyond to ensure I have a smooth transition during this traumatic fire. The units are clean and bright and all the tenants I've run into have been very friendly. I have not been here long enough to review the complex as a whole, but Kayley & the leasing office have been amazing during the move. You're paying for good management, and as of now, it's worth it!

I am handicapped and the staff here has been really amazing with helping me here ... during the…read moreincredible ICE-IN of 2026 Denny even came out to clear my walker so I could make a medical appointment (I fall well enough on my own without ice that my cane could not even puncture). I was really amazed and touched. Melissa rocks! The neighbors I've met seem kind. I'm pleased... except ebery time I get a closet organized, there is some maintenance required and I have to empty the closet and start over. The doors really could use a bit of weather stripping, but towels help.

I truly lived a nightmare there. Parking is an issue even with paid passes. My car was towed with…read moremy pass on the dashboard. Maintenance and contractors made a massive mistake when inspecting the sprinkler system which resulted in soaking my living room and bedroom and no one wanting to take the blame. I had to stay in a hotel for the Thanks giving/Christmas holiday season. the mangement suggested I sleep on my sofa, so I received no assistance from them. My kitchen sink kept overflowing and management/maintence would not listen to me about the problem resulting in overflowing into my living room and drenching my carpet. Roots were growing in the pipes and made the water backup. As a result, they replaced the carpet, but gave me carpet thaat did not match the carpet in the unit without letting me know beforehand. I was forced to live with two tone carpet. My list goes on and on. I felt disrespected living there, even though I paid my rent on tie every month. They raise the rent by hundreds annually. Management is too small for the size of the community. The onsite staff constantly changes. I don't recommend it, but each his own. Good luck!!

I've lived at TIMBERS for five years and have loved it! My apartment is spacious, and the setting…read moreis beautiful - park-like, not row by row of identical buildings. The grounds are nicely maintained, especially around the office building and the pool. The package concierge service is very helpful for residents who work days and don't want packages left at their doors. And the trash pick-up service four nights a week is really with the $25/month. The mixture of 55+ and children is a plus for me; I enjoy having the children around. I also enjoy the multi-ethnic residents. My neighbors have all been wonderful though I am the old lady in the building! Maintainence staff and office staff are very responsive to any request I've made. I dread the time when I can no longer live alone and have to go to "the old folks home"! Timbers has been my heaven on earth!

We have been living here for over 2 years. Staff is…read moreresponsive and kind. Neighbors are helpful and friendly. We are in a 3 bedroom and the rooms and closets are spacious.

We lived at Estates at Horsepen for two years while looking for a home to purchase. We had a one…read morebedroom with one and a half bathrooms. We lived in an end unit which was perfect and had a nice little patio to put a table, chairs and our gas grill. The pool and gym were nice amenities and we used them often. The only thing that was annoying was the furnace which was located next to the bedroom. It was so loud and when I contacted the office to complain, they acted like they had never heard this complaint before.

Really enjoy living here! The pool and gym are great amenities. Wish the townhomes were a little…read morebigger would be my only complaint.

The building alone is enough to make me gasp! Such a beautiful and historic building, and the…read moreupkeep is incredible. I love the details of the historical items that have been preserved with such care and respect. Everything from the rooftop to the sub basement has been detailed with upgraded technology amenities that are super user friendly and accessible. April from maintenance has been without a doubt incredible! She is super knowledgeable and passionate about the property and it shows. If you haven't seen the views from the courtyard looking upwards, it's a must! Love, love, love this historic building! Thanks for restoring and bringing this Richmond landmark back to its glory

I've lived here 18 months. In no particular order: 1. It is…read morea beautiful old building, with great views from the roof. Other reviews cover this pretty well, so I will skip it. 2. The building is adaptive reuse (which I hugely support), and the refit is mostly thoughtful and well done, but there are some unfortunate compromises: A. Windows do not open. Awning windows at the top of each opening would make the units far more comfortable, and healthier. Cooking smells really linger (the hood over the stove does not vent to the outside) and frying or pan grilling will often trigger the smoke alarm. (Yes, I did.) You can turn your HVAC to "Fan" and set it on "High," but it doesn't seem to make much difference. B. No outside ventilation for dryers. The condenser dryer works pretty well and is reputedly energy efficient, but it heats up the apartment and increases humidity. In the summer, I have to run the AC extra, to make up for it. I often hang clothes to dry on a rack instead. C. Lack of ADA access: I think the building is actually unafe for anyone with mobility issues. There are no automated or power-assisted doors to the outside, or to the mailroom, package room, roof, etc. I have seen a neighbor who uses a cane struggle with the exterior doors and get caught. 3. ELEVATORS. At least one of them is usually down. Sometimes all of them are down, although the reliability has improved. Still, they tend to shudder and shake and lurch. (I got stuck once and the elevator service didn't answer the call box. Fortunately the staff hadn't gone home for the evening, and they heard me ringing the alarm and were able to get me out within about 10 minutes.) The elevator doors are also very quick to close, and I saw a neighbor get caught and drop his groceries and nearly fall. 4. THE SMELL: As a dog owner, I really appreciate the indoor "dog agility" space, especially in bad weather. But it is not well designed: urine leaks from the artificial turf onto the concrete floor in the little lobby, pools there, and is left to dry. Ventilation is poor and the extraction fan is very loud. The dog park is not cleaned anywhere near often enough, and it stinks. You can smell it throughout the basement and ground floor, as well as outside the building. It's a lot worse in the summer. The staff try to cover up the smell with strongly scented diffusers, which are horrible for anyone with allergies or asthma (I have a friend who refuses to visit because of it). NOISE: Sound from other apartments is pretty reasonable, but of course your neighbors are luck-of-the-draw. I can hear everything that goes on in the hallways, but not much from the adjoining apartments. I hear nothing from the unit above me, ever. Street noise is not really an issue in my courtyard-facing one bedroom. If there's a tornado, I probably won't notice, the building feels that solid. 5. TECH The "smart" thermostat is erratic. It has never worked with the app and sometimes mysteriously turns itself off ("Unoccupied"?). If the internet is down, your smartphone won't open the doors. The Wi-Fi (included, nice) is run by a third-party provider, and when it went down on a Friday night, it stayed down until Monday morning. (This has happened twice since I've been here). 6. TRASH PICKUP: I appreciate that Landmark doesn't charge a separate fee for trash. The pickup service is mostly reliable, and if you do get skipped, the office staff will take care of it, as long as you let them know. 7. STAFF They are fantastic about most things. They are super responsive to repair requests, keep the place clean and tidy, and take security seriously. (Amber is my hero in that regard.) However, there are some building issues that they seem to have given up on (i.e. the smell from the dog park. Don't bring it up. They will get snippy.) 8. RENT INCREASES Lease renewals are weird: the rent for a 12-month lease was $336 a month more than an 11-month lease. The management company, Landmark, uses the RealPage algorithm to set their rates (I was told, and all my renewal documents did come from a RealPage email address). *The Department of Justice and several states' Attorneys General are suing RealPage for alleged price fixing and collusion to violate anti-trust laws. (ProPublica and the NYTimes are both covering the suits if you want to Google it.) That said, my last rent increase was 5.5%. That's higher than inflation or the expected market rate increase, but not as egregious as the 13.5% my previous building tried to charge in 2023.

DO NOT RENT HERE!! Run down. Poor management. Even the management company doesn't care that the…read moreonsite management is horrible. They literally just want their rent! Far better places that actually care about their residents!

Ive lived here four years but time to go. The rent for a 641sq foot apt is now going up to over…read more1450 . That's a 200 dollar increase. This doesn't include any utilities or water or sewer . A lot of voucher renters moving in. While My rent keeps going up . The appliances are old and beat up, The tub is rusted and refinished and peeling. My floor keeps bubbling up. They call this a upgraded apt. Upgraded from what exactly ? I have never been late on rent in four years. I'm extremely disappointed in the way this property won't even attempt to negotiate a fair increase . Best of luck keeping loyal paying tenants , who once thought your property would be their home for many years .