Jim and all of the team at Diamond are amazing. Their quality of work is outstanding, level of…read moreprofessionalism 10/10, and they work seamlessly with any insurance claims you might have. Having used their services more than once, I know that they are consistent and stand behind their promise.

I felt like I was leaving my car with family and I could trust them to be straightforward and…read morehonest. No one really is having a great day when they have to take their car to the auto body shop, but the owner and employees really did their best to make the day better. Customer service and friendliness is rare these days, and it was abundant here. Someone recommended I call these guys, and I'm so glad I did!

Last week I made an appointment to get my air conditioning worked on. Dropped off my daughter's…read morecar at 7:30 the next day and Mr. Trout gave me a ride to work. I paid with my credit card over the phone and my daughter picked up her car the same day. It went good and didn't cost as much as the place we used to go to. I didn't ask about the warranty, but I can't imagine anything being covered a year. You can't even buy a brand new TV at Best Buy and get a one year warranty.

I've had good and bad experiences here. Right now i'm paying another mechanic to redo work done…read moreless than a year ago by Trout Automotive. That gets under my skin just a bit but i've also had good experiences there. Tough to rate objectively but having the same job done twice isn't ok.

Great experience and high quality work. Doug was a pleasure to work with and has been helpful and…read morevaluable in diagnosing and fixing my Audi A4! Would use again.

I usually try to avoid giving negative reviews, but this is one that I feel needs to be shared…read more In March 2023 we took my van to G&M Body Shop East to have two areas of damage repaired. The first was the rear lift gate that I had dented backing into a truck, which was paid for by our insurance. The second area was a dent on one of the front fenders that was already on the van when we bought it, and we paid for this repair out of pocket. G&M had my van for a week to complete the repairs. When arrived to pick up my van we noticed that a tan substance been dripped inside the passenger headlight assembly and dried there. I went back inside to ask about it and was told that they had tried to repair the headlight assembly because it was not sealing (due to the damage it had when we brought it in) and that glue had dropped down inside the plastic of the assembly. They acknowledged that it didn't look good. I was told that if we didn't like the way it looked they could order a new headlight assembly but that we would have to pay the $400+ cost of the part. I went back outside to relay this information to my husband. He went inside and told them that this wasn't acceptable because it was their mistake and they needed to fix it. The tech said he would talk to the owner and get back to us and we left. They called my husband that same day and told him they would replace the headlight assembly for free. Once the part came in they replaced the headlight assembly and we thought everything was resolved and we were good. Before leaving the tech told me not to use any wax for a certain number of days if I took it to a car wash. I promptly forgot if he had said 60 or 90 days, so decided to just go with 90 days to be safe. I also decided to just avoid the car wash for that time because I didn't want to risk accidentally choosing an option with wax and messing anything up. (It's also important to note that my van is kept in a garage and I generally try to avoid driving in rain if possible) Fast forward to July 2023 and the vans first trip to the car wash since repairs. In the automatic car wash water begins pouring inside from the ceiling at the top of the rear lift gate. As soon as I exited the car wash I drove to G&M. The employee who greeted me came outside and was able to immediately see that their techs just hadn't popped a seal in place around the wires that connect to the lift gate. He asked that I leave the van with them so they could make sure the problem was fixed and have their detail guys clean it up and dry it out. 5 hours later I picked up the van and they confirmed the seal was the problem and they fixed it and got it all dried out. While they did get it dry under the plastic panel on the ceiling where the water was pouring in, and they did vacuum out most of the moisture from the floor, that is the extent of what they did. They left dirt and handprints all over the plastic panel that they removed, and it now has a gap between that panel and the ceiling where the water was gushing out. So, while they seemed to do their best to correct their multiple mistakes...they only did so once my husband stepped in and they were no longer dealing with a woman. And they also did the bare minimum to correct their mistakes, leaving me with more of a mess to clean up than I had before the car wash.

I can't speak for the work they do because I haven't use them as a customer. But the Optimus prime…read moreand bumblebee statues are a pretty cool factor for Stillwater and my grandson thought they were fantastic!

Great guy to deal with. Good prices and does impeccable work. I have used him for years and highly…read morerecommend his services. He is only open Monday-Thursday these days though.

My daughter took her car here and the service was impeccable. She was not taken advantage of and…read morethe problems were taken care of quickly and without breaking the bank. If you want straightforward, honest and expert service go here.

Mike is a grumpy pos. Took my truck in with popped core plug and video of exactly where it was. he…read morelooked at the video for 2 seconds and told me it would be a pain in the ass and he wouldn't touch it. i asked to help me diagnose a different issue and he just told me to get a new truck and turned his back to me and started playing with shit on his desk. cant even give me the time of day to bring him some business. judging by the other reviews i guess i'm the lucky one. if he had decided to take a look at it he would have likely done nothing to fix the problem and created 2 or 3 more all while charging me hundreds. HEY MIKE! i fixed my freeze plug and 2 more in a matter of 15 minutes. cost me 10 bucks. truck still running strong. youre better off going to your dealership and getting overcharged, at least they'll look at it and fix the problem. can't believe this place was so highly recommended.

Mike is amazing. He always finds the problem fast, fixes it quickly, and is super reasonably…read morepriced...and sometimes does it for free! I could not recommend any business more highly!!! I doubt any negative reviews posted here and trust him over any dealership. The Ford dealership told my daughter they couldn't take her car til the 20th and would have it for three days. She took her car to Mike after she called him and he said bring it on in, and he fixed it in 5 minutes for free... THANK YOU MIKE!

very good experience did everything you could to work with me and will definitely be referring more…read morepeople his direction

Had a transfer case replaced in February '24 via aftermarket part from LKQ for $1800. In April…read more'25 same part went out again. Was given a quote of $1300 this time as I was advised the part costs $860I called LKQ immediately after leaving there office and discovered the part only costs $320. He advised the labor would be around $500. I contacted BBB due to his unfair pricing and was advised to refuse payment unless he produced a receipt. After asking for a receipt for the part, Ronnie stated, I don't have a receipt, we paid via credit card. Needless to say it's 2025, this guy is a crook and takes advantage of people who don't look into his antics. BEWARE of this place to say the least. I will never go back to him regardless. Over $3000 for two after market parts that didn't total $700.

The only place I trust in Stillwater. They tell you what NEEDS to get done and are super nice about…read moreit.