I've lived at Pinegate West for several years, there are many people living here that have been…read morehere for over 20 years. The location is very convenient and there is a wonderful park next to our complex for walking my dog. So easy to live here with a garage space for all residents and no other apartment above or below you. The office staff and the maintenance crew are amazing, they all want you to feel like Pinegate West is your home. At this time our complex has been going through some major work, new roofs, gutters and new siding is coming soon. Anyone that knows anything about this type of work understands there will always be some mess and inconvenience, but when it's all done the improvements will be worth the slight inconvenience.

PGW basically can't be beat. I haven't been able to find a better quality place for the money and…read morelocation in this area of town. Love the attached garages and all of my neighbors. The management and maintenance teams are awesome too of course!

Don't Get Too Comfy My family and I lived at The Retreat at…read moreTiffany Woods from March-December 2025, placed there by our homeowners insurance after a house fire. We rented a three-bedroom unit. While there were positives, I feel it's important to share our full experience so future renters can make informed decisions. First, accountability where it's due: we experienced water damage caused by our personal washer/dryer, which our renters insurance promptly covered. I also want to highlight that the residents themselves are wonderful--kind, welcoming, and social. My children and I will truly miss many of our neighbors. Unfortunately, management issues significantly overshadowed those positives. Harassment & Lease Non-Renewal Within days of moving in, long-term residents warned me that women of my age--particularly those resembling the Property Manager--had previously experienced harassment and non-renewals. I dismissed this as rumor. However, over time I received 35+ phone calls and 66 emails from the Property Manager, many citing complaints not outlined in the lease. The frequency and tone felt excessive and targeted. Despite always paying rent on time and resolving all issues promptly, I was informed my lease would not be renewed. The stated reason given to me was that I "gave the property manager a headache." We ultimately agreed to an early move-out without penalty. Vague Policies & Uneven Enforcement The lease lacks clear community policies, leaving rules open to inconsistent enforcement. When I requested written guidelines, I was told none existed. As a result, residents were treated unevenly--for example, some were told they couldn't decorate patios while others had elaborate setups. Not Family-Friendly While neighbors were great with children, the complex itself was not. In one incident, my children visited the office for juice boxes--something they had done previously. The Property Manager called the police, stating they were "abandoned and wandering." I was later told parents must remain within five feet of their children at all times or risk police involvement--this policy was never mentioned in the prior 11 months and is not in the lease. Safety & Transparency Concerns The approval process claims to include background checks, yet serious safety issues occurred. My building was later raided by SWAT due to a neighbor's criminal activity. Residents--especially families with children--were given no meaningful information. Car break-ins also occurred but were not communicated to residents. Amenities & Pet Considerations Amenities look appealing but were often unusable. The pool was frequently closed due to heater issues, and the community kitchen had to remain empty. When I stocked it with disposable items for shared use, I was written up for "storing personal items." Although marketed as dog-friendly, aggressive breeds were present, and several dogs were openly described as unfriendly--important for families with children or pets to consider. Culture of Fear The Property Manager's leadership style created a culture of fear. Staff expressed concern about arbitrary write-ups, and residents avoided contact simply to stay "off the radar." This is especially unfortunate because the rest of the office staff and the maintenance team were excellent--responsive, professional, and genuinely caring. Final Thoughts The Retreat at Tiffany Woods has a convenient location, well-maintained units, and a strong resident community. Unfortunately, these positives are overshadowed by management practices marked by inconsistency, lack of transparency, and fear-based enforcement. If you value consistency, safety, and respectful treatment, I would not recommend this property. I encourage prospective renters to read multiple resident reviews across platforms and research official complaints to get a full picture.

I recently (November) moved into this apartment complex. am not easily impressed BUT wow! From the…read moreattentiveness of the staff, The office girls are very professional, an absolute dream when you have an issue or need assistance. Don't get me started on the maintenance-Zach captains a fabulous crew. All our requests were handled in a very timely manner. And with a friendly attitude. I am happy and blessed to have found this amazing place to live!

The office staff .. Catastrophic service!!…read more It all started after I moved from Boston, MA to Overland Park, KS to start medicine residency. As a resident, I get a fixed salary each month, and I chose a direct deposit option from my bank account for the rent payment. The account was set 2 months before I actually moved to KS. I used to have Santander bank in MA, which has no branches in the Midwest. I had to switch to Bank of America. When I tried to change the bank information on the website I failed. I was charged $30 fee for having a payment rejected through Santander. I tried to contact the manager, who told me the payment is already authorized and he can't do anything. I took it with a grain of salt as the management agreed to waive the late fees. He told me I'll waive the late fees if you are able to pay today, I did the payment in a couple of minutes and sent him a confirmation. I told him about my online account problem and I have issues with changing the information. I tried multiple times, but the website had two problems, deleting the Santander account, giving me error. And, authenticating the new Bank of America account, telling me type the deposit that the system just added to you bank account, which never happened. I double checked with my bank and it never happened and asked me to talk to the website management. I sent them a screenshot about with the website error. With the next month, on day one, I called the management office, it was a Sunday, left a voicemail. They called the next day, told me that I'll have to pay extra $30 fees and nothing can be done. I told them the payment hasn't gone through and won't be authorized as my Santander bank account is closed and I couldn't delete it from the website due to technical issues. They simply replied, that it's your fault; you should have called us earlier. They are not willing to even think how to help. The lady over the phone was so rude to me; replying by repeating the same phrase over and over and over as a broken tape. I asked to talk to her supervisor, who called me, I tried to re-explain the whole situation and his final answer was; we are going charge you extra $30 only as long as you are able to pay us the rent. He promised to get back to his website techs and investigate more. They refused to accept a debit card payment at the office. Previously, I referred one of my friends to them and he had a bank issue and I paid the first month for him using my debit card at the office using a machine. Now, they are telling me we never accept debit card payments. I agreed to pay the fee and asked them to fix the website and allow me to delete the closed account and to add the new one. I was shocked when I received his email deciding to ban me from using online payments because you had two retuned payments in a row. I emailed him back, he didn't reply; called the management office, asking to talk to him, they said he left, asked to talk to his supervisor; they refused to give me a contact number or an email and told me that well email you the information later and refused to give a time frame. Received a call from them, it was a Thursday telling me that the supervisor will call you on Monday. I was so frustrated because they wasted my time on the emails and calls. I went to the office at around 4:40 pm after work and met one of the stuff who just repeated the same phrases: it's the policy! I tried to explain that it's your website problem and her reply was "it's the policy" and I have to get a pre-authorized check or money order. I explained that it's almost 5 pm and post offices will be closed and I'm already tired after a long day at work, to be surprised by a loud voice coming from the back office - who wasn't a part of the conversation - " Goooo toooo Walmaaaaart .. Open till 6". The office stuff are rigid and not willing to help. I explained hundred times that I don't have a problem paying the rent on time, it's mainly a website issue. They made me pay the extra fee twice, refused to even think about any way to solve my problem, neglected talking to their website developers, supervisor would take a Friday, Saturday and Sunday to call me on Monday to listen to my problem. All what I wanted is to pay the rent on day one of the month. All what I got is wait until the payment is rejected, pay the extra fee and get us a money order - in person. Catastrophic service! Really disappointing!

I toured here with my boyfriend while looking for a place to move after graduation. The complex…read moreseems super nice and safe, and my dog adored the dog park. Lizzy took us around and showed us a few units, and she was super sweet and answered all our questions. This place is definitely in our top 3

This leasing company doesn't care about your time, they only care about who shows up with money…read more I was told the leasing agent, John, was out of town and that keys would be left for me to tour a 2bedroom apartment for $1020. I had to wait out in the rain for an hour because the wrong art of keys were left for me, the only nice person was the contractor working on AC units. Turns out he wasn't out of town, and he went into the building right in front of me (I didn't know who was who) and replaced the keys. The very next day someone else leased the apartment and I wasn't told u too days later why I couldn't apply for the apartment in their terrible website. So unprofessional. I would be very concerned that if that's how they treat people trying to rent that they'd treat actual renters worse. Side note, the contractor said the area was was too nuts for him during alcohol soaked party holidays so... thank goodness I suppose.

I hope that this review will be helpful to prospective residents, and maybe to the property manager…read moreand property management company. I am going to try to be as honest and fair as possible. My partner and I lived here for a little bit over three years before recently moving out. There are great things about Westport Manor; there's also room for improvement in many areas. First - the good things. In my opinion, there is not a better community in Kansas City than here. The dog yard offers a place for off-leash pet exercise, as well as a place for residents to socialize and get to know their neighbors. I owe a lot of longstanding KC friendships to the WM dog yard! Another great thing about WM is its location and security. The location is obviously optimal for nightlife and you can walk to get just about anything you need. The fact that the property is gated also made me feel like my person and belongings were safe. Now, about what could be improved. When we first moved in, the buildings were cleaned about once weekly, and yard maintenance was done regularly. As the years went on, I noticed that the buildings were cleaned less and less. By the time we moved out, the buildings were barely getting cleaned..maybe once every three months. This is a real problem when you have daily traffic of dogs and humans. The yard started to become neglected, and by early this year had turned into a grass-less, rocky mud pit. When concerns about this were raised with management, they retorted with,"We'll need you guys to help with that." I'm all for cleaning up messes that you make...but basic cleaning and maintenance? That's generally something property management is responsible for... The care of this property really deteriorated over the 3+ years we lived there. The neglect of the yard and building was a bit annoying most of the time, but occasionally, raised valid safety concerns. One of the biggest concerns raised was about loose and displaced bricks on the stairs and walkways outside of the buildings. These would not be fixed for months at a time. The walkways were also rarely salted in the winter, leading to quite a few slip and fall incidents. Despite the deterioration of upkeep, management added solar paneled carports and car charging stations (while we were there, not one resident owned an electric car). This raised our rent. So, a less clean, less safe, less useful apartment complex was now costing residents MORE. Rent was raised 2 years in a row. The first year, the rent was competitive. Not so much now. I raised these and many other issues with John, the property manager, while I lived there. He usually offered a flippant or evasive response. It rarely felt like management here ever took a solutions-based approach to problems. I'd like to quickly point out that I personally like John's personality a lot. He's a fine guy who is pretty easy to get along with...just don't expect him to take a whole lot of action on your behalf. Lastly, read your lease carefully when you sign. My partner and I were told by John upon moving in that we could get out of our lease "pretty much whenever we wanted to" because John had a long waiting list of potential residents. I don't know if this has changed since 2013 or what, but this is not true. Also, understand that you need to give 60 days notice to move out, even if you are on a month to month contract. And finally, know that John will in no way be consistent in how he allows you to terminate your lease. He will show favoritism to some and let them out of a lease without problem regardless of their notice. He will strictly enforce the lease terms on others. Do not think that going above his head will help, either. Signature Property Management is even less helpful than John is in this regard. I think if management cleans up their act and improves property care and relationships with residents, this will be a great place to live (again). If they ran it the way it was run in 2013, I'd move back in a heartbeat.

We moved into these lovely apartments eight weeks ago. We are so impressed with the management…read morehere! They take problems seriously and they resolve issues quickly and kindly! This company is very professional and the office staff girls are amazing! It is a beautiful quiet place to live and even little issues like a bit of soap left in the carpet, which made stains, they were able to fix quickly and wonderfully. I highly recommend this apartment complex!

Service request are done in a timely manner. However, my experience with the ASPEN II has not been…read moresatisfactory. Prepare to deal with all elements! The room above the garage gets it the worst, you can really feel very cold or hot during the winter and summer. I don't know what's wrong with HVAC system maybe the heating and cooling isn't efficient enough for the place. UPDATED: fix HVAC system promptly Cons: Still just an older place. Be prepared to make service requests

Okay, so your looking for a new place to live? You have a million choices. Where to begin? It's…read moreoverwhelming. You grab apartment guides, you look online on apartmentguide.com, you check Craigslist (oh my gosh...be careful!) You even drive 75th St looking and thinking, there's got to be something better? THERE IS!!! Prairie Lakes, next to everything, by the way. It takes me mere minutes to get to my bank, Walmart, Target, Michael's, Sprint, IHOP (IHOB???) and just about any other place along SM Pkwy I can think of! I'm close to all the major highways; I-435, I-35, a short jaunt to 69 Hwy, and all the other hubs are just a hop, skip and jump away. Now as for the review you may have read in '16...it was pretty bad...I read it, and I've lived here for 3 years, so I can effectively say, Yeah, it WAS pretty bad in '16. Management sucked, maintenance sucked, and the riff raff that hung around (meaning the residents) were pretty bad too. I felt like I lived in the 'hood. But the new year brought new changes, and with that - new owners. And a whole lot of good things have happened since then. And 2016 is a thing of the past, I'm happy to say. Now, management is moving in a very positive and upward direction. They truly care about the residents, and they make that abundantly clear in the simple things; like remembering your name when you call - and in the not-so-simple things; like calling maintenance out to your apartment in mere minutes when your dishwasher is filling with water that refuses to drain! They're awesome, and they prove it by their actions. Not their words. Which means everything to me. I love that I walk in the door and Alisa says, "Hi Elizabeth...you have a package!" And she runs to grab it for me! I never even said I was there for that! To me, that's top notch service! Let's talk amenities for a sec. I live in a two bedroom. If I get the chance, I'll bump up to a 3 bedroom, 2 bathroom. But right now I'm in a 2 bedroom, 2 bath. I have a spacious apartment, well laid out and roomy. (Honestly, the carpet is old and falling apart though in multiple places - it's splitting it's so old and exposing the fibers underneath - an issue the old management handed to us, thank you very much.) We have a full size washer & dryer off the kitchen (few places in Shawnee have that any more) and water, sewer & trash is included in the rent. The apt is all electric, with central a/c, and maintenance is SO good, they will change the air filter every month at my request because my daughter has severe asthma (who else does THAT?). I have a huge private balcony enclosed on all sides so my Yorkie (service dog) doesn't get out when I let him roam the patio, and a private locked storage on the patio that is quite spacious. I have mini blinds throughout of course, the complex was freshly painted last year on the outside (although living here 3 years with an 8 and 9 year old, I could sure use a fresh coat of it on the inside!) There are dog waste deposit cans throughout outside, and charcoal grills since grills aren't allowed on private patios. There are 2 sizable pools, well kept and clean! YES CLEAN! And the furniture around the pools are well kept and in great condition, not dilapidated pieces of crap (like we used to have to deal with!) Im sure there are many other amenities I am not thinking of right now, or ones I don't use...but you know the drill. Just CALL THEM and ask! Complaints and issues with other residents, (and yes, I've had them) are dealt with swiftly and equitably and most importantly, confidentially! So would I recommend moving in to this place! OF course! I don't plan on leaving any time soon unless something changes that causes me to move, like a rent increase that I can't afford, or a tragic incident that I just can't deal with - you know the meaning of TRAGIC! My kids love Rhein Benninghoven Elementary School...the teachers there are fabulous, and it's a hop (literally a 2 minute drive) down the road. Our neighbors are great, I'm friends with all of them in my building...I bake stuff...they eat it...it's a great thing!!! I know this has been long, but that's how Elite's do it. We like to "represent" when we write a review - not just lay down a few words. So no fair coming back with any "oh she's jus advertising for the complex" comments. I'm truly not. Trust me. I'd love an off leash dog park, a fresh coat of paint on my walls and new carpet. So I have my complaints as much as the next guy. I just have to be reasonable, too. One thing at a time. Now....to whom do I deliver this fresh loaf of baked bread... Ok. It's

We informed the apartment that we have insect issues. They said they will take actions and solve…read morethat issue. They sprayed some parts of my apartment, but insects did not disappeared. After that, I sprayed everywhere and tried to solve the problem. But insects did not disappeared. After all, we gave them the notice about our move. I were not able to live in this apartment with our little baby. Because we were finding lots of insects every single day.Currently, they sent me the bill. At the bill, they are charging for rent( which we did not live), and also keeping my deposit. Manager saying we breach the contract. If we have to move we supposed to give them the notice earlier. We moved from this apartment because inside the apartment lots of insects. Instead of realizing their fault, still tryin to charge the bill.

I've been here about 6 months now, no issues whatsoever. Management and staff are always helpful…read moreand get things sorted quickly and respond.

Hands down the BEST place I have ever lived. Second + Delaware has top tier amenities that I was…read moreextremely sad to leave behind (Roof top garden, roof top lounge, community spaces, activity room, gym, pool, study rooms, coffee bar etc). Their management staff responded immediately to any maintenance or lease concerns; they organize an array of FUN events for the community that feels very unique to this complex and hard to find elsewhere. They had movie nights in the courtyard, weekly yoga classes, dinner at local restaurants, paint and sips, live music on the roof, and so much more, all free of charge!! I always felt safe at the complex with private security access to the garage and surrounding perimeter gates. The apartments themselves were also superior! They have an energy efficient washer/dryer unit, durable & up-to-date finishes, and European style, triple pane windows that do a phenomenal job of insulating the heated / cooled air. I appreciated that everything was built into the base price (parking, utilities, and rent - wifi is separate). It made me feel comfortable keeping the apartment at a comfortable temperature without thinking about a power bill. I truly believe this apartment pays for itself in proximity to the street car, river market, downtown, power and light district, as well as the wonderful events put on by the staff here. I cannot say enough good things about this place and highly recommend anyone to live here. It is a melting pot of recent grads, young families, and recently retired folks; you're sure to find your crowd here.

I'm an apartment jumper. Seriously. My friends and family write my address into their address…read morebooks in pencil because it will always be changing again in a year. Pebblebrook was the first apartment complex I lived in after moving to Overland Park. I had a small one-bedroom apartment near the back of the complex. It was nice and quiet and I had good neighbors. The apartments were clean and the maintenance staff was very responsive. And the manager, Lauren, was fantastic. There's a nice pool (which I never swam in) and a very nice workout room which is brand new. What I really loved best about this place was the pretty little walking trail that circled the apartments. Muggle and I would take a walk on the trail every morning and evening and he had a great time chasing the geese that hung out by the pond. I have since moved on from Pebblebrook, but I still miss it!

I have lived here at Pebblebrook Apts. About 8Months. I love my apartment and I have a wonderful…read moreview of one of the ponds. I have spotted many kinds of wildlife here including a Blue Heron. The surroundings are very clean and well maintained. I have a small dog and freely walk everywhere without the problem of stepping on some other dog's waste. There are stations for baggies for pick up. We also have a pebbled trail around the community which is very nice for walking. Everyone with whom I have worked with have always been very helpful. Maintenance comes out as soon as we call. I certainly do call this home! K.S.