I had the pleasure of meeting Nikki in her grand opening retail store front Zen in a Jar. I…read morecould immediately tell that she had quite the online presence because these ladies knew what they were cooking for and waisted no time grabbing them up and heading to the register. For the new consumer like me have no fear they have sample to smell the different options even though I was told what I saw was just a sampling and they have over 200 combinations to choose from. They will also allow you to come in Tuesday-Thursday and meet with a specialist that can help you choose the perfect blend for yourself or for others. I will definitely be back. For now I settled for Opulence body butter and oil and & Rich Auntie. Parris my specialist was very helpful and knowledgeable about my likes and naming them with choices she thought I would like.

I've been a ZIJ customer for years now, so I was excited to finally shop in person at the Zen…read moreStudio. The place is gorgeous and so thoughtfully decorated. There's a table at the front with various scent samples and a wheel with different fragrance notes to help you decide what scents you might like. The space is so relaxing, and there's a coffee station and bar cart, so you can sip while you shop. The highlight for me was the bathroom! The walls are filled with photos of beautiful black women, and the shelves are stocked with black woman owned products like Black Girl Sunscreen, Black Girl Vitamins, and perfumes like Ce Noir and Brown Girl Jane. It was honestly so inspiring to see all the beautiful and amazing products. I purchased a hair and body mist in Honeymoon, which is a blend of coconut and oud. It smells DIVINE!!

Upon entering there were so many promotional items like literally thrown in your face!…read more A very overwhelming entrance to the store. Like back some of these things up please. I get you want us to check out these products but perfume, make up, body products like thrown at you is a bit much! lol I almost forgot what I came in here for. Colorful, vibrant, organized and clean. Not too many were here at the time I chose to come so there weren't too many different scents lingering in the air. Focused on what I came in for I headed straight to the products I was looking for and made my way out! lol BEWARE beautiful gorgeous beauties you can easily get distracted here and these prices ADD up! Hahahaaa!!! I will definitely come again! The products I was looking for were easy to find and I love that they carry what I need. Happy Yelping!

I always find what I'm looking for here. The prices are similar to other places as well. Staff is…read morefriendly and checkout is fast.

The customer service is the absolute worst!' They are unprofessional and refused to assist me with…read morethe fedex drop off. One girl turned around and blowed her nose and told me she was off, one walked away and last a manager names Jackie also refused to help because "a shelf was full" it clearly had space. Unbelievable!!! I will never return.

terrible terrible. been in the store one hours for picture prints, got 3 msg saying they where…read moreready , and nothing was done. hade to wait. customer service it's down the drain.

I went into JCPenney's hair salon on 3/28/2025. I wanted a cut and style. The cut was fine, but…read moreoverall the style only lasted two days as she used too much hard hair spray. My hair is short and I only use soft hold spray and hard holding spray leaves my hair dull, hard and lifeless.

First time visiting the store to return items purchased at another JC Penney. First of all the…read morestore is junky. Then I stood in a long line for 15 minutes only to be told that returns have to be taken to the second floor. I go to the second floor, that is even more junky and in disarray, looking for a "returns" sign nowhere to be found. I finally asked an associate on the floor who pointed me to a nearby counter that I had passed twice. I said oh the counter where the "checkout" sign is?

Very small, not that much stuff except for some extensions here and there. I had an okay…read moreexperience, the Asian man in the front stood pretty uncomfortably close to me while I looked at stuff on the table. I was looking at stuff on the table, IN THE FRONT, in front of everyone out in the open, and he still felt the need to stand up very close to me and just watch me. Very uncomfortable. There are SO MANY MORE beauty supply stores in the area, go there instead!

Employee knowledge needs to be improved. This includes management…read more They dont seem to know about store stock.

This location is usually stocked and the associates are friendly. What more could you ask for? In…read moregeneral, the Sephora's inside of JC Penny will have less than a regular Sephora. Either way I can get my Sephora, cosmetic fix here.

Rude employees. Typical SE ghetto chicks with no customer service skills. When asking for help with…read morehair, had to go to the manager. No "hello, how can i help you". He in return told an associate to help me but she didnt turn around to acknowledge. If you dont like what you're doing, find something better or better your career. I hate trying to support my neighbor businesses.

They do not greet you but security will watch your azz shop! The staff only talks to each other. I…read moreasked a question and felt like I was bothering her by the look on her face. I left and went to Beaty4U.

Friendly sales people, store clean and organized with lots of selections. Convenient locationread more

The store is organized and they have a great variety of hair care items for all hair types and…read moretextures. The cashiers are friendly. The store adheres to proper Covid safety precautions. Yesterday, while shopping in this store with my daughter I felt profiled. It was Sunday, so maybe it was the leggings and shirt that led the person who watched me and my daughter so closely to think that I should be watched...it was an uncomfortable experience. I only purchased a few items because I was in a time crunch but I wont be back. I have no need to spend my money at places where I am not treated fairly or where I am perceived as a "person to watch". I would avoid shopping here if you are a person of color there are plenty of other options. I will shop at another beauty supply store that does not perceive me as a problem customer. It was such a odd experience because the cashiers are people of color but perhaps the owners or other store employees still profile......