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    5 Star Geeks

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - 5 Star Geeks

    Cloud services

    Laptop body repair

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    Umbrella IT Solutions

    Umbrella IT Solutions

    5.0
    (1 review)

    Excellent IT firm. Installed a server and multiple wireless access points for a client of mine…read more Very knowledgeable and easy to reach. Available 24/7 for remote support and in emergencies on site services outside business hours. Offer multiple monthly IT packages from data back up to website hosting.

    From the owner: Umbrella IT Group is Jacksonville's local managed IT partner, keeping First Coast businesses dry…read moresince 2014. We deliver managed IT, cybersecurity, cloud and Microsoft 365, backup and disaster recovery, business phone systems, and virtual CIO/CISO leadership — all under one flat, predictable monthly plan. We specialize in organizations where technology failure isn't an option: healthcare practices, senior living communities, and growing small-to-mid-sized businesses across Jacksonville, the Beaches, Orange Park, and St. Augustine. We run the same security stack internally that we deploy for our clients, and we validate it through annual third-party penetration testing. National call centers don't know Florida. We're a local team that understands hurricane season, Florida compliance requirements, and the fact that some problems need a person on site by lunch. You get enterprise-grade IT and security at a flat monthly fee — no surprise invoices, no ticket roulette, and leadership-level guidance (vCIO/vCISO) that most providers our size don't offer. And we eat our own cooking: the security stack protecting our clients is the one protecting us.

    Tazs Tech Town

    Tazs Tech Town

    2.3
    (3 reviews)

    Taz has had my husband's laptop since January and it still is not ready. He must have blocked me…read morebecause my texts indicate "not delivered". We have left voice mails, but no responses. I say it isn't ready, but we don't know since he will not respond to calls or texts. He did fix my phone screen and the turn around was fast; however, the work on 2 laptops belonging to my husband hasn't worked out so well. We know he has been sick; however, we would just appreciate an acknowledgement that he still has one of our laptops and the charges have already been paid. He required full payment up front, so that is what we did. The work he did on my husband's first laptop cannot be "recognized" by the laptop, so $250 down the drain. Now we don't know the status of the second one he has had since January, but we paid $150 up front. Thus, the one star rating.

    Unfortunately I have to change my positive review to a negative one. The home button on my son's…read morephone wasn't working completely when I brought it to them but shortly after the repair, it got worse and was loose. Thought it was odd, but my son didn't mind so whatever. Fast forward a month or two and the phone completely stops turning on. I have a professional background in repairing Apple devices so I decided to just fix it myself when I got the time. Well, I finally got a chance to open it up and as soon as I did, two tiny screws fell out. I assume those go to the home button assembly, as the assembly and home button are completely loose and the only thing holding that in is the frame of the phone. Less important but still notable - the frame was also missing one of the bottom screws. Upon further inspection, the battery cable was not completely attached which explains why it wouldn't turn on at all. It was also missing the plate that goes over the battery cable. I reconnected the battery completely and was able to get it to boot up but now it's stuck in a boot loop. I have never seen such sloppy work and can't believe they thought it appropriate to charge for such work. I feel extremely ripped off.

    Defender Security Company

    Defender Security Company

    1.0
    (2 reviews)

    I called AT&T for internet and they transferred me to Defenders posing as ADT for security. My…read morehouse is a new build. It took three service men (7 hours) to finally wire my windows to the system. My windows were prewired for security. The man that wired them only wired them to two zones for the entire house. Each room is supposed to be wired to a zone. It saves them money by only using two translators. We were never told about the three year contract. We would have cancelled with them, if we would have known they weren't authorized ADT. When our contract is up, we are canceling.

    DO NOT GO WITH THIS COMPANY!!! I feel so stupid for allowing myself to be ripped off. Called the…read morenumber that was on the "ADT" flyer and they promise you the world when you are the phone - unfortunately it is this Defenders Security that you are talking with. I told them I was with Comcast Home Security currently and I didn't want to pay for the 18 sensors that Comcast was going to charge. They told me they would give me an installation credit to cover any and all charges for installation, I would just have to pay the $100 (which was actually $105) and then I would receive a $100 Visa gift card back (even though you have to pay $5 shipping/handling). Aaron Joyner was the "sales" rep that came to my house and ripped me off. Told me he didn't know what I was talking about and that the "credit" was only for a house that was "pre-wired". Then he went into his schtick, to which I fell for it. I didn't do my research and I got burned. Needless to say, after ONE day the system broke and they are sending someone to look at it. I missed the cutoff to cancel and I am so disgusted with myself. Do not fall for the same mistake I did. Do yourself a favor and look at the reviews for this company throughout the United States. Stay away. I now have to live knowing that I am paying this company for 3 years. That really pisses me off.

    5 Star Geeks - itservices - Updated August 2026

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