Absolute favvvvvvvvvvvv! And I mean Fav place to get any of my hookah supplies when I'm down in Cali! Mary is incredible!! She is so incredibly knowledgeable when it comes to hookah, she goes above and beyond in explaining the products to me and the deals! Lord the deals! Cannot be beat in Cali! One other thing I need you all to know is they are also online so because I cannot for the life of me get my hands on Golden Desert Oasis charcoal in Vegas smoke shops are always sold out! I ship it out to my house and 5 star is so generous they send me additional gift products to try! Which are delicious to smoke. Love love love them! I was given a discount code from Lucy which I think is available for everyone to use in general def try it I ordered some stuff today and it worked it's lucy10 or Lucy10 try either one. Love this place! Bought time I stopped gatekeeping it haha read more

5 Star Hookah - The best!!!! - Hookah Bars Near Me - Granada Hills, California

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If you need any Hookah supplies in the valley, this is the place to come too. Prices are decent and people are approachable and very informative. read more

If you're on the fence about where to buy your hookah supplies, choose Five Star Hookah! I recently bought a couple of Smookahs from them, and the value is incredible - their prices are fantastically better than anywhere else online. Plus, the shipping was incredibly fast, arriving in just two business days, a few days before I even expected it. Everything was packaged perfectly. A truly five-star experience from start to finish! read more

5 Star Hookah - Packaged like a boss! & samples to boot! - Hookah Bars Near Me - Granada Hills, California

Bad service ruined the experience--staff was unresponsive and unhelpful. Hard to assess quality or value when the basics fall short. Hoping they step it up. 1-2 stars. read more

Bin going here for about 4 years, Amazing service alex was very helpful, highly recomended for any hookah related accessories you need

Great service and selection. Had a couple of shipping issues, but everything was rectified promptly and thoroughly. The website is well-organized, with a wishlist functionality and all. Highly recommend them. read more

5 Star Hookah used to be the premier place for hookahs. Came in to grab something quickly and the individual who helped me seemed to be annoyed when I was asking questions about tobacco. This isn't the first time either. Service is horrible and I get it business is booming for them which is great. But don't forget the customer base for your brick and mortar. Won't be a returning customer. I'm sorry I inconvenienced you from smoking your hookah to ask about new products. 5 Star does carry the latest items in the industry just be forewarned of the service. Prices are alright a little on the high end. They do offer deals and run promos online. read more

These guys have some of the absolute best customer service and they have the best selections on hookahs and shisha. I recently switched to black leaf tobacco and these guys have such an incredible collection. Alex is great and also helped me on a few different questions I had. Thank you guys!! read more

Amazing customer service! Alex is fantastic to work with--always professional and helpful. I'd give them 10 out of 5 if I could. They always have the latest products at prices better than anyone else. Highly recommend! read more

All the negative reviews are true. All products are overpriced. I got a basic hookah for double the cost and they forgot to put the Appletop head I purchased in the bag. The short guy wearing a hat with facial hair was just rude and made it an awful experience. You can get anything they sell a mile away... I don't get the point of having a bad attitude and acting like what you are selling is rare gold. Get your products elsewhere. read more

Do not shop here. They don't take ownership when they mess up. Sent me a faulty hookah and claimed that the hookah came broken. Worst customer service I have ever received. I'll be more than happy to share with anybody everything with time! FRAUDDDD. Buyers beware read more

They had an impressive selection of products and very friendly/knowledgable service. Couldn't be happier with my visit I'm glad I found one spot I can go to for everything hookah related. Would definitely recommend going through in person just to look through the collection it would be hard not to walk away with something! read more

Ok folks if you are a hookah enthusiast like me you will love this place! The staff knew what they were talking about and gave great recommendations! Pricing is overall great and they have a huge selection of all things hookah! read more

Absolutely amazing service and amazing product. Most definitely will come back and buy from them.

Yes these people are good with customer service they deliver on time, they deliver what they promise, the prices are reasonable and the variety of products and flavors is amazing, keep the good vibes, I highly recommend this company. Nizam Suliman read more

I've been using 5 Star for a long while now and they are amazing at making sure it is an easy and smooth process and always gets here right when I need it. I appreciate the amazing team for taking care of business! read more

Been using 5 Star for years and they've been consistent in having available stock, good products, and great deals. Anytime I've had to contact their customer service, they respond quickly and have always resolved my issues. read more

great service. Alex is amazing and their products and pricing is unmatched in their online business. would definitely recommend.

Absolutely incredible customer service. Everything is always stocked up and Fresh which is soo important when it comes to flavors and coals. Widest variety of brands. Orders are sent out on the same day unlike most other vendors who will take a 3-5 days before the order is shipped. If there are ever issues or anything is out of stock they reach out to you immediately so you can decide how to proceed. Alex the owner is on top of every communication which I really appreciate. I have been a customer for 5+ years and never had a bad experience. read more

Definitely the best hookah store in California. Yesterday I bought online gift for my birthday. They gave me awesome discount for online order. But I screwed a couple things when placing it. Logistics and timing. And when I call them today to find out what I need to do in my situation manager of his warehouse was very kind and found the way how to solve my problem. I don't even know his name but he saved my day. Thank you so much brother. You are the best. read more

5 Star Hookah - Hookah Bars Near Me - Granada Hills, California

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Been coming here at least once a week. Hands down best prices and great service. The guys at the counter know what's up when it comes to flavor! Highly recommend trying the White gummi bear and Ambrosia from Fumari. I paid cash and got a way better deal than I did with my Visa last time. Like $30 cheaper. Thank you and will be back again! read more

5 Star Hookah - Got hooked up - Hookah Bars Near Me - Granada Hills, California

The best hookah shop in the area. They have amazing inventory. I stopped by to get a hookah and wasn't sure which one, Alex was very helpful. Highly recommend. read more

5 Star Hookah - Hookah Bars Near Me - Granada Hills, California

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5star have the best range of tobacco, bowls, HMDs etc. They have won a loyal customer in me. I buy from them every couple of weeks and they always come through! Highly recommend Alex and his team! read more

I did an online order for a hookah with total ~$250. The hookah arrived with signs of poor quality and falling paintwork. The merchant is not responding. * I tried several times to contact using their return policy without any success. Avoid and look for alternatives. Use them if you would like to get your time and money wasted read more

5 Star Hookah - Paint is chipping straight from the box - Hookah Bars Near Me - Granada Hills, California

Absolute horrible customer service. Alex tried to blatantly gaslight me when I tried to report an error with the website. I didn't ask to be compensated for the error. All I wanted was an explanation if what I experienced was an error. They updated and fixed the error I reported, then emailed me back that it had always been like that. Alex repeatedly tried to tell me that the issue never existed. Even though you can use snapshots of the website on the wayback machine to recreate the error. If you are willing to gamble your money, go ahead and order with them. Just don't expect any good customer service if something goes wrong. read more

I needed to buy a hookah and supplies for Christmas, and found 5 star Hookah online. I had read some of the previous reviews before going into this place, however this place was recommended to me by a friend of mine. I walked into the store, and was greeted by the guy behind the display (Alex). He was really friendly, took the time to explain the differences in hookah types and different tobaccos. I made the purchases I needed, walked out with a really cool pipe at a very affordable price, and had a good experience in doing so. Service was great, they had a HUGE selection, and I wasn't ignored. Nothing more I can ask for. I would definitely recommend this place if you're looking for hookah and/or accessories. read more

5star hookah is an amazing shop! They have great products, awesome prices, and incredible customer service. I had a small issue with my online order and Alex and Rogelio were quick to fix it immediately. They were so responsive and resolved my problem right away. We've been ordering from here for a few years and will forever be our go-to shop! read more

BUYERS DO NOT PURCHASE ANYTHING FROM THEIR ONLINE STORE!!!!!!! Ordered a coal burner thinking I'd receive what I ordered.... Pshh yeah right! Totally different item that didn't look like the burner I specifically ordered and felt extremely CHEAP!!!!!! Customer service sucks. Please read all reviews before wasting your money with this company. Scammers with false advertising just to make a buck! read more

If you need anything regarding hookah's, I definitely recommend you trying out five star hookah! You definitely won't be disappointed. They have pretty much every product you can think of regarding hookah. Prices are great & they have quality items. Owners are very knowledgeable about their products, which is a big plus because most smoke shops don't even use their own products or have any knowledge about them. They're open seven days a week. Give them a try. You won't be disappointed. read more

I was here back in December to buy a hookah and didn't really like my experience. I think there were 2 people working at the time me and my friends came in and not a single person said hello to us. It was as if we never walked in the store. The guy at the counter never acknowledged us and didn't even bother to ask if we needed help when we were just walking around the store for a good 7 minutes. Even when we were buying the hookah the guy never really said much to us. I am happy with the hookah we got but the guy that was there he seemed to be the owner but I could be mistaken. He could of definitely upsold us on a better hookah set and a couple other things but he didn't bother. I do not plan on coming back to this place. The only good thing I can say about this place is that it is very clean and a very nice looking store and that's it to be honest. read more

After reading all reviews here, on Reddit and trust pilot I was really sceptical but I have already placed on order. I ordered hookah, some tobacco and bowls on Friday night. I got ups update on Monday and got my package delivered on Wed, so 3 business days after order confirmation. All items were correct and legit. I don't know if I got just lucky and wether owner is doing some shady business but my experience was pretty good. For those who complains about quality by buying "made in Egypt" should learn more about hookah. Want a nice quality for a decent price ? Go look for Russian or Ukrainian made brands read more

Amazing place. They have very good customer service and have the best stuff with the best prices. Definitely recommend this place read more

5 Star Hookah - Hookah Bars Near Me - Granada Hills, California

I went in to the store and was looking for a Khalil mamoon chiller hookah with a budget of $100 and George really help me out by mentioning if I ordered online I could get a starter kit ( charcoal burner, hookah foil,poker,tongs and and big box of charcoal) a value of $75 plus for free. So I did and within 10-15 minutes I was contacted by Mary at the warehouse in Northridge and she had my order ready to pick up in 20-30 mins. I'm really happy with the service I received and I will return to your business for all my hookah needs I mean you have a HUGE selection of hookahs, tobacco and accessories. Thank you so much Mary, George, and the staff for being the example of outstanding customer service! PS if they don't have it, it probably doesn't exist! read more

5 Star Hookah - Khalil mamoon trophy chiller from 5 hookah - Hookah Bars Near Me - Granada Hills, California

This is my go to spot for all of my hookah needs. They're always stocked up, and ready to serve. The owner is friendly, knowledgeable, and honest. read more

I called 5Star today they were super helpful. I told the guy no grommet was able to fit my Hookah stem and vase and the guy said "bring it in I'll help you brother" and sure enough he was the only hookah spot that was able to help me. Very nice guy! read more

5 Star Hookah - Regal Hookah - Hookah Bars Near Me - Granada Hills, California

This place has everything you need hookah related in one place. Prices are perfect compared to other places I've been who truly up-charge. The staff and customer service at the shop and warehouse are top notch and quick to resolve any issues you may have. I highly recommend this place and will be definitely coming here for all my hookah needs. read more

BUYER BEWARE: This company has the worst customer service ever! They sent me some completely different brand of flavor. I spent over $150 and they sent me some low end brand. I have been contacting them for 3 weeks. I e-mailed them 3-4 times, DM'd them, and called them 4 times and got one response. When "Alex" decided to respond he said he will send a shipping label and did not send one until I filed a credit card claim. STAY AWAY from these company. They don't care about the customer at all. read more

5 Star Hookah - Hookah Bars Near Me - Granada Hills, California

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DO NOT BUY FROM THEIR ONLINE STORE!!! I placed an online order. They shipped me incorrect bowl. Emailed them; no response. Called them - Said we will call you back - No response. Few days later; Called again - was informed that I can keep the item, the correct item will be shipped and I will be refunded the price difference of the correct vs wrong item - No follow up email. Called them 3rd time - Informed that no replacement will be sent; cant return the item as it is now used and will only be refunded the difference. They sent me incorrect items; then trapped me and then forced me into keep the useless item they sent me! Ordering with them was a scam! read more

Bought at least 4 hookahs here the past 4 years and all of them have been super great to me, and the selection here is a hookah lovers dream! Great service great products :) read more

Dropped by other day after needing some replacement parts for my hookah. I had went a few months back to get an apple head which turned out to be in the incorrect size for my luna hookah. The gentleman there (Nick) helped me a great deal. Communication was on point! Good stuff. Hope to come back and see him there. Thanks Nick. read more