I've been using these guys for years now. They always show up when they say they will, they don't…read moretry to up sell all the time. Time after time their quotes come in under anyone else's. You can trust them to give you good value and get the job done. So far, I've used them for. -AC Repair and replacement. -Plumbing repair and installation -Electrical repair -Renovation They are my go to vendor.

I love these guys! They are honest, on-time, and very professional. They installed a brand-new HVAC…read moresystem for a condo in Oro Valley. Thanks to them, I pay less for AC, and I have an incredible unit for many years to come!!! :) Give me a shout!!!

First, the Mr. Rooter commercials are a joke and are not representative of the experience. Second,…read moreinflated prices, and overstating services needed are apparently the status quo based on the majority of reviews posted. Sadly, my experience was very similar. Response time was great, but I had already made accessing the drain obstruction very easy by removing the toilet. I used my own drain auger and discovered a potential obstruction no more than 6 feet in from the toilet access. Needing a larger auger, I found Mr. Rooter offered a drain clearing service for $95, so I called. Two plumbers arrived within 45 minutes or less. I was immediately provided a quote of $350 for them to clear the drain. I argued against this, showing them the coupon online. They would not honor it because the coupon stipulated accessing the drain from an "external access point" which is outside of the house, and nearly 50 feet away from the drain obstruction. I argued that it was much easier to go through the exposed toilet drain than to run a snake a longer distance from outside. The plumber held firmly with his quote. My renters were looking for me to make a decision. In their best interest, I agreed to the $350 and figured I would settle it with the office later. The plumbers brought in their large auger and ran it through the drain. They pulled out some debris and immediately told me that I needed a hydrocleaning service at a cost of $1500. They started packing up their tools. I told them that if I am paying $350, I want them to run their auger through the drain at least one more time. One of the plumbers told me that it would not do any good except punch a hole in the clog. I told him that the more holes he punches in the clog, the better off everything will be for now. Reluctantly, he agreed to it and ran the auger through one more time. We dumped water down the drain and it flowed freely. Contrary to what you see on their commercials, they did not leave my bathroom as they found it. There was a layer of fine dirt all over the floor, which was shedding from their clothing, from a previous job they were on. One of the plumbers did offer to clean it up, But I told him I would take care of it. I would imagine there was a trail of dust 2/from the front door as well, but not nearly as noticeable. After the plumbers left,, I called the local office to dispute the charge and was connected to a service manager. The service manager told me that I had already approved the service and there was nothing he could do. I then asked the manager about another online coupon for $75 off a service of $200 or more. Again, he refused to honor that coupon saying I already agreed to the services and they were paid for. He also said their system would not allow any refunds. This is beyond absurd, as any point of sale system will allow a credit/refund to be issued to a customer. He was standing firm. I told him that I wanted to speak to the owner of the franchise because it is in their best interest to have a satisfied customer as opposed to someone very dissatisfied as I was. The service manager told me he would pass along my message. I received a call from the general manager, who once again echoed that I had approved the services. I told him that I paid $350 for 30 minutes worth of light duty work and that I was only asking for a $75 credit. He did eventually agree to it and issued the credit. I let him know that the online coupon lacks detail and is designed to lure customers in who are then giving a much higher quote for a similar service. He said corporate is responsible for the coupons. To me, this is a classic bait and switch scheme. Lure customers in with an easy to read, low cost coupon, and then stick it to them when it comes time to quote. While I was issued a $75 credit, I still ended up paying $275 for 30 minutes of very light duty work. I researched The hydrocutter tool that Mr. Rooter was proposing to use at a cost of $1500. You can rent them at Home Depot for $89 for four hours. This is a DIY tool that any homeowner can use. Of course, Mr. Rooter will tell you that their equipment is far better, when in reality, it is exactly the same. So, bottom line... most any plumber is going to take advantage of an unsuspecting customer due to their ignorance of plumbing overall. I am pretty well-versed in all of the trades, and was still taken advantage of, even though I knew what the issue was, and how to best resolve it. I was just at their mercy because my tenants were looking to me for a quick decision. Unfortunately, I don't have a plumber I could recommend, as I believe they are all very similar with their sales tactics. I just know I've been burned by Mr. Rooter, so will never consider them or recommend them. It's much easier to make a customer happy than chance a dissatisfied customer who will tell everyone.

Outstanding customer service by the technician and Dispatch department all the way up to…read moremanagement. They understand that there is knees that the customer has and instead of running in circles they take care of the problem ASAP. I will never complain about pricing again after I seen how hard they work And hours of devotion they put in on every job no matter what the price is..

Amazing customer service! I hired them in 2022 to install an RO system and it has worked…read moreflawlessly since that time. They came back today 8/20/25 and removed the system since I am moving out of the rental. Their customer service is off charts. You won't be sorry you hired them.

I hired Chavira Custom Plumbing for a large kitchen remodel These guys have amazing customer…read moreservice and go above and beyond to get the job done right!!! I would definitely recommend them to all my friends and family.

I had a wonderful experience with Eli and Express plumbing. I live in California but recently…read moreclosed on a 4-plex investment property in Tucson and one of the units revealed a water heater that was on its last leg. Within the first two weeks of owning the property, a tenant submitted a maintenance request stating there was no hot water so I know we needed a replacement. I initially went to Yelp and submitted a request a quote (RAQ) and was shocked to find many highly rated brands were either too busy or wanted to over charge me by $700-1000 for something I know is really simply to pull out and replace. They would claim it's higher because it's "time and half" given I needed this done asap and I had inquired right before the weekend. I then went to Home Depot online and saw the water heater I wanted was around $450-550 and hit the "Inquire about At Home Installation" button which I eventually just called the number. I was connected to a larger plumbing firm that also said they could get it done asap (the next day) but also wanted to overcharge. Out of options, I just booked them to come the next day. Sadly, I realized their reviews were very poor after I booked them. Fast forward to Saturday morning, Eli messaged me back from my Yelp RAQ and offered to do it that day or the next for far less (but also more in the range of what I thought was fair for a 40 gallon electric water heater replacement). I called him immediately to confirm and was able to cancel my original home depot plumbing contractor appt. Eli was very professional and communicated with my tenants on his arrival and the whole process. He ended up bringing a slightly taller water heater and even went to get a medium sized one that fit in there (my tenants said he was back in 20 minutes). He texted me photos right when he finished (attached) I strongly believe doing great/fair business results in great karma and I think Eli has good karma coming his way. Would highly recommend him if you want someone that's fast, easy to work with and won't leave you with the feeling of being price gauged. Thank you Eli and team!

Installation went well and when the fixture started to shift Eli came to fix it at no cost…read more Everything is working well now.

We just had the greatest experience with Robert's Plumbing. Not only were Jose and Martinez on…read moretime, they were early, efficient, knowledgeable, honest, and reasonably priced. They truly made our day. It is so refreshing to have them on board for all our future plumbing needs. Thank you guys!! Paula Porter

Quality service, reasonable prices, arrived timely and got going right away once they were told…read morewhat was needed. Can't be beat. Give them a try.

cool Willys came out today to flush my hot water heater. They called to confirm and they came when…read morethey said they would. the young plumber John couldn't have been nicer and more professional. it was a job well done from the initial scheduling to the actual maintenance. I would recommend them above any other company in Tucson. I will also be using them for my HVAC later this week

Ethan was our service person and he was on time, communicative and thorough. Jumped in the roof and…read morewas finished in a timely manner. Company went through a number of hiccups with service people but I think he's a keeper since his dad Matt worked there too.