Your employee with the hair locks is very rude has too much attitude for no reason at all, all…read morebecause I suggested that the store sign should not be on after closing. After I left the store, I walked back to tell her she should have a better day and a better attitude while she's at work and she got offended. Told me to get out her face when I was clearly standing in the door, not near her she ask me to leave when I'm in there every day all because of a suggestion when no one was talking to her to begin with I was talking to the other employee

It's just a cigar store now. The smoking lounge is closed. A pity, this was a great smoking spot…read morein Hyde Park.

Great selection of cigars and nice places to smoke them...staff could have been a bit…read morefriendlier...but certainly knew cigars'

Great to establishment! Service was crisp and cordial! Humidor nicely stocked! Value was mid range!…read moreWorth the trip!

This place is basically a cross section of Chicago, the US, the world. There are a number of…read moreincredibly diverse and interesting regulars, all of whom take pride in the shop, which reflects well on tourists and other customers. The cigars are also well-priced, and I've never had a dry one. Goes well with an expresso or cappuccino, which the shop also sells. There aren't many places like Hubbard & State. It's worth visiting, if not becoming a regular, if you're around.

Decent selection nice to have a place downtown near where we were staying. The clerk was nice and…read morevery friendly

The best cigar/pipe shop in Chicago (possibly the nation!) hands-down. Douglas was a pleasure to…read moremeet and work with, and my two friends each brought home a pipe thanks to him. Fantastic customer service, great selection of cigars at reasonable prices, and a staggering number of pipes and pipe tobaccos to choose from. A must-visit for a relaxing smoke and a walk through history!

Read my review Apparently the owner backs up his employees…read more100 without even listening to you , it's stupid and prices aren't cheap

Self-Checkout Would Be an Upgrade -- The Staff Sure Aren't…read more.. Yeah, I get it -- a lot of us who shop here probably look like giant losers (myself included). But that doesn't excuse the staff from acting like they're being punished for showing up. Most of the cashiers are rude, dismissive, or completely uninterested -- it's almost impressive how consistently unpleasant they can be, no matter how polite you are. Honestly, Binny's could save a ton of money by just installing self-checkout machines. At least the robots wouldn't roll their eyes or sigh like you've asked them to file your taxes. Then there's the armed security -- they look more like they just finished doing a robbery than preventing one. I don't even feel safer with them around; it's more like shopping inside a crime documentary. And don't get me started on the parking lot -- it's a total nightmare. At night it feels sketchy, like the kind of place you might get stuck up just walking to your car. Maybe Binny's should focus on improving that experience too, because honestly, it's not that hard to just drive to the South Loop location instead. I really miss the old Binny's that used to be on the corner of 53rd in the Hyde Park Bank building -- that place was intimate, welcoming, and the staff were actually helpful and friendly. This new location, on the other hand, constantly gives you that feeling like someone's watching over your shoulder, waiting for you to steal something. I'm sure theft happens here -- but maybe take a cue from Target. They handle it quietly and strategically, without making every paying customer feel like a suspect. This location could be a great asset to the neighborhood, but right now it's just a stressful stop. Be safe.

When the first shopper was unable to find my products;The good is that the 1st shopper rescheduled…read moremy delivery it appears with the hope the next shopper my find my products. The bad was that the Instacart app stated there was plenty of the product in stock. Apparently it was not because my request was cancelled.

Very nice Clean Modern Sleek Designed Smoke Shop. With large inventory. Walk in Humidor. Extensive…read moreGlass Display. Many Unique Premium items. Quality tobaccos. 3 tiers of flower, suitable for your budget. Norths Geek Specials. Closed by 11pm. (Prices do change.)Just Ask. I found the Natural Hemp Wraps here; it's an excellent quality product. Good service. Nice people. In a very busy area. Parking is in the back, or West of Store Front. Entrance, there are 2. Large parking lot in back, West of Cicero Avenue is marked with signs for Shop. Bus terminal is just South of Shop. Many places to eat nearby ; shop, Casino Gambling Rooms and more.

Wont be coming back here again. I purchased a puffco vaporizer pen and after a few months the…read morebattery was not lasting as long this is expected with time/use however when I went to buy a battery charger and extra battery from here to swap them out and keep one charging. I ask him if they sell puffco batteries cause I want the same battery. The guy behind the counter takes the pen and starts trying different batteries on it and hits the button to heat up then says those wont work and they dont sell puffco official batteries. I get home use the charger to charge battery then go to use pen and light comes on but no heat. I go back and tell them it stopped working after this and he proceeds to blame me saying the chamber is clogged and got burnt out cause I dont clean it. I clean it regularly and only reason it had residue is cause it stopped working and they try to sell me another one instead of taking the $20 hit and keeping loyal customer. Oh well.

Best service ever. Thank you So Much, Manny and all the…read morefolks Rock. Best Glass in Chicago!

I hate writing bad reviews but it's important for people to be aware of the type of businesses they…read morefrequent. As a resident of the downtown area, this shop was my go to for different odds and ends, typically every few months. Over the years, I've noticed the jump in prices but attributed it to the renovations made to the shop. With Covid slowing down business, I understood the money had to be made up somewhere, and so I let things slide. After all, neighborhood shops like this are at risk...which is why they should treat and charge their customers fairly. A few days ago, I visited the shop and was quoted 3x the normal price I've been paying for the item. I was flabbergasted and thought maybe I heard the rep incorrectly. I didn't. Needless to say, I left, drove up the street to another shop and found what I needed at a fair price. Later, after reading other reviews, I realized that I wasn't the only one with a poor customer experience. In closing, I'm ALL for supporting small businesses but not when they introduce tactics like price gouging. Their decision to do so could very well explain why the shop is seemingly always empty.

This store is clean, professional, and well-staffed by friendly people. I spoke with one person (I…read morebelieve his name is Mohammad) who offered to show me different products. However, my disclaimer is that I was there to ask if the store would allow me to hang a flyer for a local school offering free IT classes. I don't smoke so I wasn't in the market for their products. I give them a lot of credit for a nicely laid-out store with a variety of products for those in the market. The lighting is great and the products are well-spaced apart.

Pilsen Smoke Hub is the ideal neighborhood tobacco shop, they have a wide selection compared to…read moreother places in the area and the staff there is incredibly friendly with customers. It's the only place I buy cigarettes in Pilsen!