My sister and I moved in to Crescent Tower just over a year ago despite some of the terrifying…read morereviews I read about the building. For the first six months or so, there were definitely a lot of problems--the AC, like another reviewer mentioned, malfunctioned repeatedly for the entire summer and one or the other elevator was out about half the time. Then, in the beginning of the year, the building transitioned management companies from GHA (NEVER move into a building managed by this company) to a well-established firm. Since then, maintenance issues have been resolved more quickly and building-wide problems, like the old risers, are being addressed. The property manager is very responsive to residents. Overall, it's a great place to live. Close to 14th St., restaurants, and grocery stores, but still quiet. Street parking is relatively easy if you don't luck into a spot in the garage or the lot. There's a highly-rated vet less than half a mile away. It's about a 10-15 minute walk to either the green or orange-blue-silver metro lines, as well. The residents are friendly, and the rooftop pool is beautiful! I expect the maintenance issues to only improve over the next year or so.

epilogue: as of this morning [Aug 9, 2022], AC is apparently blowing hot air again. Based on emails…read morefrom the old distro, the maintenance issues, particularly water and AC, have continued unabated over the last few years. Lest you get the impression otherwise, and for whatever it's worth, figured this post was worth an update. :)

The leasing agents and most of the concierges are awful. They are rude, do not want to do their…read morejobs, and they lose the key for dog walkers multiple times a week, every week. They often refuse to answer the door when pushing the button to be let in. And the key situation for the last month has been abysmal. The only two good concierges are the usual day time and usual evening time guys. The rest are incompetent, rude, or just plain leave the desk unoccupied.

Helped adult child move in recently and was very impressed. Apartment in great shape, all areas of…read morebuilding well maintained, lovely common areas. Concierge staff is super helpful--shout out to Ayanna and Ivan. Markus in leasing is great, very helpful and knowledgeable.

I've lived in the Chalfonte for a long time and have one of the best apartments. Before that, I had…read moreone of the worst apartments. So I think I've seen every side of this place. There are some great things about the Chalfonte and a lot of bad things about the Chalfonte. Let's start with the worst problem, which is well known to everyone who lives here: You pay an awful lot for an apartment building that absolutely cannot handle packages. Package thefts, packages that go missing (for as long as a year!), packages you are never notified about... The list of issues with parcels at this place is astonishingly long and widespread. And management's attitude about it is: "Not my problem. Not my job." If you DON'T ever receive gifts for your birthday or other packages, this won't be a problem for you, so disregard. But if you rely on Chewy, or Amazon or receive gifts in the mail, I can guarantee that it will be a BIG problem. Even though security is clearly the problem here, along with zero monitoring of packages as they come in, if you report a stolen or missing package, management doesn't care, and basically just tells you to report it to the police department -- like that'll work. Never mind that the problem is entirely the result of bad management and lack of oversight. Another problem is that constant turnover of staff. You barely meet any of the employees when a whole new batch gets cycled in, while the old staff is gone overnight. The new ones are usually clueless about everything. In general, if you complain to management about anything, you never know if they will even bother to answer. Recently I asked them for an addendum to my lease that I knew would indicate they had been negligent, they told me it didn't exist. It certainly did. When I found a copy and produced it myself, I was told that they didn't realize I meant THAT document. When I lived in the bad apartment in this building, I had no end of trouble. The worst issue was an inadequate heater. It got VERY cold in the winter, and the management said there was nothing they could do about it. I also had an oven and a refrigerator that caused no end of trouble. Heating issues are widespread in the building, with a lot of people telling me they are not adequately heated in the winter. The pricing from apartment to apartment is crazy, with apartments of wildly different quality renting for similar amounts. Now I have a great, spacious apartment with a wonderful view (for practically the same price), and that's terrific. I do love it. But even in this apartment, the kitchen is the size of a closet. You're backed so tightly into such a small space that it is VERY easy to burn yourself if you try to cook anything. I would definitely avoid renting in the first floor of this building. Because the building was constructed on a steep hill, these apartments are partly underground. Another reviewer described them as dungeonesque, and that's a fair description. They are dank, the floor is loud with construction (all the work is done down there) and there always seem to be all sorts of bugs running up and down the hallway. I will give the Chalfonte absolutely top marks for their maintenance staff. The repair people in this building are PHENOMENAL. They attend to everything quickly, do everything right, and are friendly as can be. The only problem is that that Bernstein keeps cycling them in and out of all their buildings, so just when you get to to know them, they're gone. The Chalfonte is in a great location. It's just amazing how many bus lines we're on, two Metro stations are within walking distance (if you like walking) although not that close, and you have access to Mount Pleasant, Adams Morgan and Columbia Heights. But that is true for MANY apartment buildings in this neighborhood, and it just seems like Bernstein, the company that manages this building, has a slumlord mentality. It's been said in other reviews that their idea of upgrading an apartment when someone moves out is just to sloppily paint over everything, and this is true. And how long will the paint and bathroom finishing last? Not long. The paint was peeling off horribly in my shower for years, and they told me that they could only fix it if I could guarantee that I would be out of the apartment for more than 48 hours. So I finally found a time when I could move somewhere for a few days, and they fixed it. Sort of. They refinished the tub but completely forgot to refinish the soap dish next to it or repaint the wall. It was another year before I could set it up for them to do the whole thing all over again. The job was good the second time, though. I do like a lot of things about living here, but I have to say the quality of life is getting worse, not better, as the years go on. We recently had to form a tenants' rights group because people were being overcharged for rents and because of other problems. It's sad. They charge luxury rents, but you will not get luxury treatment.

The Chalfonte is a wonderful place to live for absolutely anyone!! I have lived at the Chalfonte…read morefor over 2 years and never once had a problem with this building. Not only is the leasing office and maintenance staff incredibly kind, but the units are gorgeous with so much character. I have truly loved living here and felt lucky to call this place my home. The location is fantastic and is walkable to an array of stores and entertainment options, as well as the busses and metro system. Not only that but I've never EVER had a pest problem - which is rampant in other DC units I've inhabited in other buildings, but not here!! Any time I've needed something fixed, they're there the very next day to make it right. It's 100% worth it to live here. Pet friendly, nice neighbors, overall very quiet and peaceful (along with a fitness room, pet potty area outside, and Rock Creek Park right there) - what more do you want? Couldn't recommend it more.

A good property with excellent views, high-quality service and maintenance, and great service from…read morethe manager; I recommend it as a place to live.

I toured 2620 and have nothing but great things to say about the community and staff. The location…read morereally stood out with easy access to public transportation, parks, restaurants, and shops nearby. The community felt clean and well-maintained, and the apartments have modern finishes that make them feel inviting. Karen and Ruby were also incredibly welcoming, informative, and made the entire experience enjoyable. Highly recommend!