I've lived in the Chalfonte for a long time and have one of the best apartments. Before that, I had one of the worst apartments. So I think I've seen every side of this place. There are some great things about the Chalfonte and a lot of bad things about the Chalfonte.
Let's start with the worst problem, which is well known to everyone who lives here: You pay an awful lot for an apartment building that absolutely cannot handle packages. Package thefts, packages that go missing (for as long as a year!), packages you are never notified about... The list of issues with parcels at this place is astonishingly long and widespread. And management's attitude about it is: "Not my problem. Not my job."
If you DON'T ever receive gifts for your birthday or other packages, this won't be a problem for you, so disregard. But if you rely on Chewy, or Amazon or receive gifts in the mail, I can guarantee that it will be a BIG problem. Even though security is clearly the problem here, along with zero monitoring of packages as they come in, if you report a stolen or missing package, management doesn't care, and basically just tells you to report it to the police department -- like that'll work. Never mind that the problem is entirely the result of bad management and lack of oversight.
Another problem is that constant turnover of staff. You barely meet any of the employees when a whole new batch gets cycled in, while the old staff is gone overnight. The new ones are usually clueless about everything.
In general, if you complain to management about anything, you never know if they will even bother to answer. Recently I asked them for an addendum to my lease that I knew would indicate they had been negligent, they told me it didn't exist. It certainly did. When I found a copy and produced it myself, I was told that they didn't realize I meant THAT document.
When I lived in the bad apartment in this building, I had no end of trouble. The worst issue was an inadequate heater. It got VERY cold in the winter, and the management said there was nothing they could do about it. I also had an oven and a refrigerator that caused no end of trouble. Heating issues are widespread in the building, with a lot of people telling me they are not adequately heated in the winter.
The pricing from apartment to apartment is crazy, with apartments of wildly different quality renting for similar amounts.
Now I have a great, spacious apartment with a wonderful view (for practically the same price), and that's terrific. I do love it. But even in this apartment, the kitchen is the size of a closet. You're backed so tightly into such a small space that it is VERY easy to burn yourself if you try to cook anything.
I would definitely avoid renting in the first floor of this building. Because the building was constructed on a steep hill, these apartments are partly underground. Another reviewer described them as dungeonesque, and that's a fair description. They are dank, the floor is loud with construction (all the work is done down there) and there always seem to be all sorts of bugs running up and down the hallway.
I will give the Chalfonte absolutely top marks for their maintenance staff. The repair people in this building are PHENOMENAL. They attend to everything quickly, do everything right, and are friendly as can be. The only problem is that that Bernstein keeps cycling them in and out of all their buildings, so just when you get to to know them, they're gone.
The Chalfonte is in a great location. It's just amazing how many bus lines we're on, two Metro stations are within walking distance (if you like walking) although not that close, and you have access to Mount Pleasant, Adams Morgan and Columbia Heights. But that is true for MANY apartment buildings in this neighborhood, and it just seems like Bernstein, the company that manages this building, has a slumlord mentality.
It's been said in other reviews that their idea of upgrading an apartment when someone moves out is just to sloppily paint over everything, and this is true. And how long will the paint and bathroom finishing last? Not long. The paint was peeling off horribly in my shower for years, and they told me that they could only fix it if I could guarantee that I would be out of the apartment for more than 48 hours. So I finally found a time when I could move somewhere for a few days, and they fixed it. Sort of. They refinished the tub but completely forgot to refinish the soap dish next to it or repaint the wall. It was another year before I could set it up for them to do the whole thing all over again. The job was good the second time, though.
I do like a lot of things about living here, but I have to say the quality of life is getting worse, not better, as the years go on. We recently had to form a tenants' rights group because people were being overcharged for rents and because of other problems. It's sad. They charge luxury rents, but you will not get luxury treatment. read more