Arrived for my "appointment" and was totally ignored for the first 6 minutes (yes, I timed it)…read morebecause apparently it took 2 employees to deal with the other lady waiting who had booked her appointment online. When I was finally acknowledged, I was asked, "You our other 11:30?" I affirmed that I was and the response I received, "it's going to be awhile". When I asked why, as I DID have an appointment, I was told they were double booked. They went on to say that if people book online, they have no control if things get double booked. I would have been okay with it if they had just booked me in and let me go shop but they left me standing there, holding my key, acting like I was inconveniencing them. Needless to say, I decided to oblige them by leaving.

Online it says they are open until 5pm, but they are only…read moreopen until 4pm. I drove a long way for an oil change and arrived at 3:55, No oil change. I told the manager it said 5pm online and he couldn't care less. They were rude and condescending. I highly suggest you take your business elsewhere.

Cory is god sent. In an emergency situation he was able to save us to get back home when my tire…read morewas flat. We seriously had no hope. On a Sunday, every place closed and he was willing to stay a couple extra minutes late to help us. We could not be more grateful and thankful to him. Thank you so much again Cory.

I would do lower if I could......where to begin....new to the state of NH...regsitered my car - and…read moreneeded an inspection. Sounds easy enough. I was just inspected a few months ago in RI - have always brought my car to the dealer for all servicing and have followed the recommended schedule from Subaru and have done every suggested item my dealer has suggested. I was just at the dealer for 4 new tires (recommended) a wheel alignment, and oil service. I'm assuming the inspection will be a lay-up. Not so fast. The expertise here noted some movement in the rear right suspension - and for $750 they'd be happy to fix it. Having just had the car looked at - and no such problem noted - I opted to go back to my dealer with what they folks at VIP cited. I asked them to fix if there was a problem. My dealer called me and said - we don't mind fixing something that is broke - but you don't have any problems with your rear right suspension. I asked that to be put in writing - they said no problem. I called VIP and informed them. They asked to see it in writing and then I would be issued my inspection sticker. I had to schedule a new appointment fot this meeting - and when I arrived - lo and behold - my Subaru authorized dealer's written word was not acceptable. I had an authorized Subaru dealer with certified subaru mechanics review the car. They stated in writing that the car met all Subaru requirements and there was no excessive wear in any of the suspension. I presented this paper to them. Nope, not good enough - they know better. They imply in words and actions that they know Subaru standards better than a subaru dealer and their certified mechanics. They suggest I find another dealer - a not so nice man in beard just about threatened me and stormed off when I stated they went back on their word. Well - I am opting for a different place to complete the inspection. I will never, ever, ever recommend this place to anyone. In fact - I will go out of my way to share this experience with anyone and everyone. You can't fix dumb - and then toss in stubborn and ignorant. Best of luck to anyone who goes to this place.

Eric, Keith and the crew at prompto are amazing. I've been there two times now and I've had…read morepleasant experiences both times. They even went as far as to run out and buy the air filter because they were out of stock. I appreciate the customer service and because of how they operate their business, I am a new longtime loyal customer.

When you need an oil change, these people are friendly and they are fast and fairly priced.read more

What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

Couple of things, they prey of people with no idea of mechanical knowledge…read more If you go for an alignment, they will try to sell you shocks. If you go for a ball joint, they will sell you control arms. They will say, it will be impossible to do the job without the upgrade. They prefer to use their source for parts because they make upwards of 30% on that brand. Lastly, they will charge you $50 for 2 rags and 1.00 worth of break fluid. My advise, go somewhere else for the same price.

I just had the upper and lower ball joints and front axel U-joint for my Dodge 2500 HD pickup…read morechanged. Great job at a price that was almost $2,000 less than a dealership quoted me, and they used Moog ball joints, which are the best. In addition, they have a very good undercoating process that I had done about 5 years ago somewhere else. They told me that it was still good and I didn't need it - saved me more money. I appreciate their honesty, efforts, and overall pricing. In addition, the whole job took only 1 day - which was outstanding. No long wait! They are full service and I'll be bringing our Subaru Outback and Honda CRV there for future service. A great find!

Ken's repair shop is a very professional and friendly atmosphere. Honest and affordable prices…read more Provides ASE certified work also factory trained in Chrysler and Toyota vehicles.

Courteous and professional. You stay in your vehicle while the oil is being replaced. They use…read moreonly full synthetic oil. My wife's Volvo wagon had a bulge on the inside of the front tire which could have ruptured and they pointed it out to me. Decent, reliable, old school shop!

Brought in a 2009 Charger for an oil & filter change, and the oil filter was never even replaced! I…read morewonder if they even changed the oil? I changed it myself yesterday, dont trust this shop!

I called to inquire about service and while I was in the middle of asking a question they hung up…read more Thanks for nothing.

I've had two excellent experiences at VIP tires in the past year. After shopping around, I…read morepurchased winter tires in December at a good price (Nokian Hakkas). I had a short-notice road trip and VIP fit me in despite being booked solid all week. Just had another good experience when I switched back to all weather tires in early May. Good prices and great customer service, with Mark in particular going above and beyond.

Caleb, Eric and Zack were fast, great communication, and very helpful doing an oil change and…read moreradiator fluid in my 2019 Chevy Silverado.

Bandits!! The service was great but extremely pricey. Call before you go to get pricing. They are…read morehigher than a one else in the area.

The customer service I receive at prompto is always good. But today my check engine light had come…read moreon after leaving so I called Prompto and spoke to Brandon who was willing to drive 30 minutes to my house to ensure nothing was messed up. We were able to resolve the issue without him having to make the trip, but the fact he was willing to make the drive shows great customer service to me. He made sure to let me know that if there are any more issues to call or stop by the shop any time and when his availability was.

I brought my car in for an oil change (2021 Subaru Crosstrek). We've used Prompto for a long time…read more As usual, quick turnaround. Two changes before this week's, I went, and as usual, there was a new guy, only he was working alone and going between 2 vehicles. The experience was different. I got home and told my husband it didn't seem like they did what they usually do and he never checked the oil when he was done. My husband checked it immediately. It was dirty oil and way over full. We called immediately and brought it back the next day. The manager confirmed the oil was dirty and over filled. He said it likely didn't drain properly. The next time my husband took it and everything went ok. This time was all new people except the manager. When I got home my husband noticed they wrote it was a quart low on arrival. My car is well maintained and never should have been a quart of oil low. He checked it and it was again, way over filled. I am so over Prompto in Claremont NH. Maybe pay your help better and get people who actually know how to read my dipstick, which is a little different than most. I will not ever be back. EDIT: My husband took it back and they redid the oil change. I will still never go back. Twice is enough.

When I took my car there to get fixed it took two weeks and then after they put the new parts in…read morethey never greased the ball joints and over torqued it! My car hasn't been the same since and now costing me more money to fix the problem they should've done correctly

Not from the area, while on vacation I had to get my annual state inspection. They had great…read moreservice and got me right in. Super friendly service. While waiting in the waiting room, I overheard an employee sticking up for one of their customers regarding a price quote he got from what sounded like a part distributor. The distributor wanted to pass on a significant price increase for shipping to the customer. The Forrest Howes' employee was respectfully pushing back and felt this was not right for the customer and the distributor should not do this as he was previously quoted a lesser price. I couldn't tell the details of the conversation, but it just made me feel like the place could be trusted and had integrity. It's always nice to see a business truly value their customers. It was reassuring to witness as I'm not from the area and needed a mechanic.