Avoid This Business at All Costs They're Dishonest and Unprofessional Service…read more Trying to cancel my membership has been a nightmare. The process is deliberately convoluted, designed to frustrate and discourage customers from following through. I went in person to cancel me and my wife. They act like total savages and very dishonest with their customer service. Especially Jason and Andrew, who ever hired these unprofessional douchebags as managers needs to be fired and I hope everyone notices that this gym is a bunch of scams and has shady business. I will NEVER Support UFC ever again. Despite my efforts, they continue to charge me not only the regular membership fee but also unexplained additional charges. This isn't just poor service, it's a clear pattern of evasiveness and dishonesty. Their refusal to provide straightforward cancellation options and their continued billing without consent reflect a serious lack of integrity. If you value transparency and respect as a customer, do yourself a favor and take your business elsewhere.

So far I like this gym, it has great energy, is very spacious, great variety and amount of…read moreequipment, and my husband loves the quality of the MMA classes and instructors. I would give the gym 5 stars if not for a few inconveniences: 1. The women's sauna (in bathroom) is "out of order" nearly everytime I have went to use it. 2. The infrared pod has been out of order multiple times, so still haven't used that yet 3. The cryogenic machine has been down a few times but it looks to be better now that it isn't being used as much as it was grand opening week. I hope I get to use that soon. The facility has already said they will be adding sign up slots for the cryogenic machine, as well as roping off the recovery machines since it is an additional fee to the base membership. Lastly, the bathrooms should have paper towels, not just hand dryers. Sometimes I like to wipe my face or my armpits after a workout and prefer to not do it with toilet paper. My husband said someone even brought a roll of paper towels into the men's bathroom, which was then overflowing out of the trash cans because the trash wasn't taken out. I am not sure if the facility has shower towels. They aren't in the bathroom but may be available at the front desk.