Lady who answered the phone was rude. She told me that they would have to do a "diagnostics" to…read moredetermine the problem, & that was fine with me. However, she couldn't give me any kind of estimate for the price of a "diagnostics" (nor did she even try) & when I explained that I couldn't just bring my car in without having any idea of what the initial diagnosis may cost she simply hung up the phone on me. I was stunned by her rude attitude & callous way of doing business. I'm a senior citizen on a budget & I prefer to have at least a ball park figure in mind before I make a large purchase of any kind. Very rude first contact with this business that did not promote any kind of trust in this business.

I visited the Morgan Ave location today for an "emergency"…read moreVisit. I was traveling from out of town and needed a quick Repair made to the undercarriage of my car before traveling further. The service attendant quickly got my car in for inspection and the mechanic, Dean, resolved the problem for me in no time! They showed me the problem and gave me repair options. They were so helpful and kind. I will always recommend these guys/location to anyone who needs car service here in Evansville.

This place is not very fundamentally sound, one tech had no idea that some cars have two…read morebatteries. They are more interested in getting your money than providing quality service. They forgot to replace the dip stick in my car after an oil change. They also sold me a defective battery. AAA noticed it was dead and ask when I bought it& I went to them and they gave me a new battery. I would not recommend them to anyone.

Raben is not the family owned business that it once was, and people need to know that they are not…read morehere to help the customer. They are strictly in the business to make money. My brother had his vehicle towed there on a Wednesday evening. Right off the bat they charge $180 before they even take a look. They couldn't get around to looking at it Thursday or Friday and didn't bother to tell him they'd be closed Saturday and Sunday. Finally on Monday they told him it would be $800 to fix the radiator hoses and that he needed new tires, which he didn't. He paid the $180, got it out of there and took it to Zellers where they looked at it right away. Ends up only a hose clamp was broken. Just letting you know that Raben is not looking out for the welfare of its customers, they overcharge, are understaffed and are more interested in selling products than fixing your car.

Misleading pictures and lot is in shambles. Do not waste your time here because they are more than…read morewilling to let you waste it.

Chris and Nick are great guys! They always make sure their customers are taken care of and…read moresatisfied with their purchases! I would highly recommend them for product selection, installation, and customer service! Respectfully, Tom Moore Henderson KY

I got my car serviced today at Quality Automotive. My granddaughter was thrilled to see what they…read moreleft in her carseat. A very cute, cuddly stuffed bear was securely placed in her carseat with the seatbelt across its legs. She squealed when she saw it was wearing a little white shirt with Quality Automotive written on it. This nice gesture made her day, and she talked about what she should name it all the way home. Thank you, Will!

I have been a happy customer of Quality Automotive for at least seven years. Unfortunately,…read moresomething seems to have changed at the shop. The customer service, the care for customers, and the overall quality of service are not what they used to be. In the last six months, I have taken both my car and my wife's car there. Neither left with the issues resolved. My car is older, and Quality Automotive had always done a great job keeping it in good shape until now. It is disappointing to see that change. My wife usually takes her car to the dealership, but this time I encouraged her to use my trusted shop because I believed they would do a great job. I was wrong. They told her that their computer could not determine why the car was having acceleration issues. Later, they suggested a repair at one price but when my wife agreed and said, "If that will fix it, let's do it," they doubled the quoted price, claiming the original estimate was incorrect. That felt very dishonest, almost like a bait-and-switch tactic. As a result, we decided to take the car home. To make matters worse, the young man at the counter essentially called my wife a liar, even though she had the written estimate. They did refund the cost of her oil change, but that did not solve the problem. Whether the repair cost $300 or $600, our goal was to get the car fixed. That is why we brought it to a mechanic in the first place. Sadly, it seems like many shops today simply hook up a computer and wait for it to tell them what to do. I never thought I would say this, but I do not know if I will return to Quality Automotive. It is hard to find a repair shop you can trust, and it feels like the "quality" in Quality Automotive has disappeared. I hope they can turn things around and regain the level of service and trust they once had.

Awesome roadside service. Quick to arrive professional and the tech moved like he was on a pit…read morecrew. Great experience considering the situation

Buyer beware. I have used this company a lot. I almost always have a problem. They have told me…read morethat I needed my transmission bolts redone, $846. I need my brakes done $895, that the brakes were so bad that the tab was gone. They told me I didn't have any leaks. After leaving and parking it for 2 days, I noticed I had oil spots on the driveway. I took it to a mechanic that I trust, to make sure everything was fine. They told me that everything was fine and that the oil cap was leaking oil (last touched by Best One). I have complained to Best One about oily fingerprints on my car, among other things. They also forgot to mention my oil change was going to be 4x more than my last oil change. They told me I had to pay $80. I asked if there were any discounts because I thought it was going to be $19.99, like the last several oil changes that I had. They lie. Don't trust them! I'm glad I found someone I can trust and won't rip me off!

Be wary and get a quote on paper. I was told one thing and after repairs was presented a bill $600…read moredollars higher than quoted. It makes getting repairs and quotes a poor experience.

I wouldn't let this place air up my tires let alone work on my vehicle…read more Save your money and avoid this poorly run business... they have no customer service and absolutely no reliability.

I had a nail in my tire on a Saturday. Tornatta wad able to get me in the same morning. Scott was…read moreso helpful. He provided me with appropriate recommendations for my car. I got 2 new tires and an alignment. I didnt feel like they tried to under or over sell me on anything. The price was cheaper than I expected.

Thank you for fixing my tire problems Elijah and Dakota! Great customer service! Highly recommended.read more

I would definitely come back here for tires! Everyone I spoke to was friendly and helpful, from my…read morephone call to order tires and set up an appointment, to the return of my car keys when my car was done. The waiting area was clean and comfortable. My tires were installed and aligned in less than an hour! I highly recommend this Discount Tire location.