Miguel was very prompt and efficient in picking up the items we needed hauled. What's more, his…read morequote was highly competitive vs other quotes. Very friendly demeanor - I highly recommend and will definitely be using him again. Thank you!

Great service, thank you. They picked up the refrigerator at…read morea fire price. They always respond quickly. The reschedule was smooth.

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Lester, your rude employee was in denial and deflecting. Of course I didn't care about that. I do…read morecare about what happened to the package that your business was responsible for. There is an important distinction between a threatening customer and a customer who is understandably upset over a missing shipment. A legally important one at that. At the time of my call, the package had been missing for a week. Since then, I have spoken with multiple FedEx representatives who advised me that FedEx has no record of ever receiving the package. The tracking history also does not show that the package entered the FedEx system. FedEx stated they are waiting on communication from you as to the whereabouts of this package and to update them. As of today, the last documented location of the package is your store. There are no further documentation on its whereabouts. Perhaps you and FedEx should talk? What I find disappointing is not simply that the package is missing, but that an upset customer seeking information about a shipment that was entrusted to your business was met with a response that you continue to defend as appropriate. I believe most customers would be frustrated under the same circumstances. A professional effort to help investigate and solve this problem would have gone much further than ending the conversation. Both your response and your employees behavior does not instill confidence that your business had properly handled a very important and legal document. We are still awaiting an update on your investigation to this claim. There haven't been any status updates by you on this either by phone or email. What's eye opening about your reply is how your outreach to me was defending your employee's behavior rather than providing me with an update on this investigation. Seven days have passed. Have you spoken to FedEx corporate?

We just had a snafu with a shipment my son was trying to make overseas. The staff there went above…read moreand beyond to help out. They made calls to corporate and one of the employees even went out on their bike to see if they could find my son after he left to tell him they could fix it. Thanks so much for the help ladies!

I had a post office box here since 2011. Once the owners sold it to stupid UPS ... i'm not paying…read more$500 for a mailbox when I can pay 10% of that anywhere else. I wish them the best but I wish Mail and More was still there. UGH!

I'm a fence contractor and have been leasing space at Shiloh Industrial Park since 2001. The Park…read moreis clean, well-maintained and secure. The close access to 101 has been a time and money saver for my business. Ryan Phillips, Director of Operations, runs a tight ship. As a business owner, I do my best to make the best financial decisions for my company. Part of this includes shopping for other locations to lease. I have found cheaper properties, even some that I liked, but none compared to what I enjoy here at Shiloh Industrial Park. I recommend this facility to anyone considering it.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

It was easy to book them and they were very good communicators throughout the process. It seemed to…read morebe priced right as well. I would recommend them for all your dumpster needs.

We needed numerous things removed from our home. From the time I researched a place to do the job…read moreuntil today when they picked the stuff up, they communicated numerous times which I appreciated. Two guys showed up and they were friendly, quick and efficient. My husband even decided last minute he wanted more removed (heavy) and they were willing to take and charged us so much less than we thought it would be. Great company to work with!!! I recommend using them, I know I will use them again.

I was extremely happy with all the help and guidance I received the day after Thanksgiving at the…read moreKenwood post office. Fortunately, they weren't busy, but they went far beyond what they needed to do to make sure that I was able to get my passport renewal documents in order, take my passport photo, arrange for payment, mail to the U.S. Department of State, etc., My agent knew exactly what to do and did it all kindly and expeditiously. Wonderful service. Thank you!

In addition to all the postal services available, this is a one stop shop to apply for or renew…read moreyour US Passport. Even take your photo portrait right here. I had my entire passport renewal done here. Don't know of Kenwood post office submission was a factor but I got the new passport in 13 days! Amazing.

The owner and Muhammad - you're always a so nice and helpful. Thanks for being kind when I don't…read moreknow how to mail something.

Postal Plus at Larkfield is my go-to for all of my shipping needs. They're great at helping find…read morethe best way to ship a package - what's most cost effective, what the timelines look like, and what packaging works best. The woman that's often there is awesome at fitting things into boxes and she packages everything very well. I have used them multiple times to ship wine across the country and they do a great job - not all shipping places will ship wine. Because I go there regularly, they have my family's addresses saved in their system which makes it really easy. My packages get where they're going on time when I use Postal Plus. Highly recommend!

I needed to store a few things during a recent move. They were clean, and none of my stuff got…read moredamaged. In my book, that qualifies as a positive experience where self storage is concerned. "...the capitalist mode of production must continue to exist unchanged, but nevertheless "the so-called propertyless classes" are to be raised "to the level of the propertied classes." However, it is an unavoidable preliminary condition of the capitalist mode of production that a really, and not a so-called, propertyless class, should exist, a class which has nothing to sell but its labor power and which is therefore compelled to sell its labor power to the industrial capitalists." - Friedrich Engels, The Housing Question

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.