No update in 14 days and my order has not shipped and I do not have a tracking number can I get an update and have my item shipped? I do not understand how Amazon can get my item to me the same day it is ordered and 80% cannot get my item to the dock and send me an email in two weeks? *UPDATE* Within and hour of posting my review the customer service manager / customer experience manger contacted me and we talked for a good 20 minutes about not only the order but How I had set my expectations and how they could better fulfill them and set reasonable expectations from the start. As a customer that means a lot to me knowing that they are not just sitting there and saying well we already have his money so he can wait. I feel like the conversation was productive for both sides and I am looking forward to continuing to do business with them in the future. read more

I contacted this company, for technical assistance! They responded with the fix I needed and even a video guide to walk me through my screw up! If I was independently wealthy I would for sure buy more of their products. I would recommend this company anytime, great customer service read more

They can't make good on orders made 6 months ago but they say new orders take several weeks. Im tired of getting a different excues every time they decide to reply to one of my several emails. This last excuse was a real kicker, apparently my order has been processed but is on hold for one reason or another, there website still says awaiting fulfillment so it seems like someone is lying to me! Generally awaiting fulfillment means they don't have the product! I am fully expecting to get straight ripped off by 80% Arms at this point, at the very least I don't expect to see the order I made 6 months ago for another 6 months at the very least! I imagine they are waiting for laws to change to make screwing there customers that much easier! read more

80% Arms - Guns & Ammo Near Me - Garden Grove, California

I ordered and paid for a gen2 jig on June 30th. I've waited patiently up to this point. No longer. I have read a couple reviews that had the same issue with the exorbitant wait time. A month? Sure. A month and a half? Okay.. but those people ordered after me and have received their jigs. One person was upgraded to 3rd gen! Where is my order!? I believe they lost it and now I'm paying the price for their screw up. Don't worry though, if you want to speak to them about it, you will not be able to do that either. Call, hold, hold, hold, click. Call, hold, hold, hold, click. I was more than willing to wait for it because of the COVID issue. Over 2-1/2 months is beyond unacceptable. I just received a call about my order. Will update once the item is in my hand. Updated the review to 3 stars. There was never a doubt in my mind that this tool wouldn't do an amazing job. Works great. I really wish there would have been some form of system that would send out emails weekly of order status or the option to contact 80%arms once every 2 weeks about it to confirm the order wasn't misplaced. I wish them well and recommend the gen2 although I believe that model has been replaced by the gen3 now. read more

80% Arms - Guns & Ammo Near Me - Garden Grove, California

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Initial Update (more to follow) After aggressive push-back, CS informed me they were going to have the warehouse recreate the order and attempt to verify its weight. They had told me they had done this already? It was, their initial response after all and, the singular reason they told-me tuff luck.... Well, as it turns out, lo and behold, they acknowledged some responsibility; at least enough that they are now going to replace my missing items. Something about one of their scales being off and/or in disrepair. I can only imagine if I had been more passive or accepting of their summary decision. When I receive my items, I will then reevaluate my overall "rating". Stand-by... Ps. I do give CS credit for maintaining their composure; I got pretty curt with them; despite this, they remained polite and professional. [One (1) Star back in their favor. The rating remains, as I initially would not have even given the "first" star; but for no choice. ] read more

I got here around 10:40 AM to come to find out that they are closed.. I ended up talking with another gentleman outside another gentleman outside and I guess he got here 10 minutes before I did. We're talking about that they sent an email out stating that they're gonna extend the show room hours on Sundays from 10 AM to 2 PM but obviously they are closed today. Why would they send out an email stating they're gonna extend their hours for their show room and then not be open. read more

80% Arms - The extended time for Sundays . - Guns & Ammo Near Me - Garden Grove, California

ordered my lowers and gen 2 jig on aug 9th. have received NO information on this order. It would appear that this company doesn't give a shit about their customers and are really only after your money. After they have received that, you are just a number to them. What really chaps my ass is the fact that they continue to take orders while customers are still waiting several months after ordering for their products. This fact tells me that 80% arms does not give one fuck about their customers. AVOID THIS COMPANY AT ALL COSTS. I am starting to wonder if this isnt some sort of SCAM? Update: 9/22/2020 I received a phone call from the owner and he has promptly sent out the package today with tracking. Evidently there was some confusion about the model of router I was using. All has been resolved. 9/26/2020 Package received and items all present and accounted for. Quality of lowers and jig are top notch. No complaints there 5/5 quality. If not for the shipping this I would feel more comfortable rating 5/5 overall but feel the owner went above and beyond assisting me personally so 5/5 it is. read more

Great product (just picked up a GST-9 Mod 1 frame today in-store) but their communication is a bit lacking, so give them until their "order fill by date" then email them. They took a day to get back to me but did receive confirmation that my order was ready for pickup. Their Wraith slides look great, everything you need and nothing you don't (RMR cut with a plate, good serrations and visually appealing) but they're five months out of those (that's fine, I'm gonna be hurting from Christmas). Top tip: the sales rep told me my mailing and billing addresses were different; explained to him that I usually have high-value and firearm related packages delievered to my local UPS Store because of porch piracy...so to be safe make sure your addresses match. read more

80% Arms and their sister company 5D Tactical will no longer ship ANYTHING to Illinois. I tried adding a GST-9 to my cart and when going to check out it said: "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address." After looking at jigs & 80% lowers they all say no shipping to Illinois (where I live). On April 9, 2022 a "ghost gun" ban passed both houses but has not been signed by our Governor Pritzker so nothing is banned (link to the bill information is @ https://www.ilga.gov/legislation/billstatus.asp?DocNum=4383&GAID=16&GA=102&DocTypeID=HB&LegID=137678&SessionID=110" Even non regulated items like drill bits for a jig, sights, etc. won't ship despite my asking them on April 19, 2022 (took almost 2 weeks to respond!!) to review their policy and was told "We won't ship anything to Illinois anymore" read more

80% Arms - Guns & Ammo Near Me - Garden Grove, California

Disclaimer: I'm well aware of the difficulties in the firearm industry right now. I'm giving 1 star due to service, not due to wait times. Okay, so I ordered a GST-9 kit on June 19th. I was well aware of the wait times when I made the order, I'm NOT irritated with that at all. I totally get it. What I AM irritated with, is the lack of correspondence from this company. I've emailed twice, once on July 21st, and again on July 31st, asking about changing the shipping address since I will be moving soon, and am worried as to whether or not the kit will arrive in time before I move. (It would be a bummer for someone else to get this $850 kit...). I've yet to receive a response to either email, nearly a month later. All the while, they're sending marketing emails to me. Given the world's circumstances these days, I feel I've been more than patient with their situation. But, I don't want to be out $850 because the item arrives after I've already moved, and we have to go through this entire process all over again. read more

Scam. Ordered a GST-9 frame and Jig on May 5th 2020. Cancelled order on September 3rd 2020 via online customer service request. Was emailed and told that the order was cancelled and the order status appears as refunded on my account on their website. I was told that due to the age of my order I would get a refund check in the mail. On September 28, 2020 I contacted the company again to inquire about the status of my refund. To date they have not responded to me. Attempted to call the "customer service" number. The recording instructed to submit an online request, which I have already done. At this point it has been over 30 days since my order was updated as "refunded" and I have yet to receive my check or even an update from the company. UNACCEPTABLE. If I could give zero stars I would. Update: After filing a BBB complaint I was contacted promptly by the company both via email and by phone. They explained that they attempted to refund my card but because it was over 90 days it didn't go through. They did not explain why the paper check was not issued after initially. It sounds like it just fell through the cracks. I wasn't real happy about this explanation considering they sent a canned email to me when I cancelled explaining the exact same thing. I received my refund check yesterday. Excellent customer service once they got moving. Upgraded to 2 stars. Would have been 3 stars but given the fact that I had to go to BBB before seeing any action cannot give 3 stars. read more

80 percent, It would be great if I could get ahold of your support team! While I am waiting on my order to be received I also am moving and would love to be able to get more then an audio recording when I call. Please reference order number 307201 and contact me so that when I move in two weeks it doesn't get shipped to my old address. read more

After asking about my order again the other day I received a reply saying: "We had sent out an email regarding these delays with the ODG frames last month. We do apologize if you never received the email notice." They never sent out anything to me. I checked every email from them, even all of the spam(there is a lot). They always have an excuse. Now after waiting the better part of 9 months and they say: "We apologize for any inconvenience that this may cause you. We guarantee that the OD Green frames will ship, but we did not want to continue delaying your order. If you prefer to switch the color of your frame, just respond to this email letting us know if you would like to receive a black frame instead. If you don't mind waiting for the OD green frame to ship, you do not need to respond at all." I wouldn't put a penny on their guarantee. This is not an adequate response to a customer you have kept waiting 9 months with little to no communication(unless I reach out) shame on you as a business owner. read more

Order place 3 weeks ago, minimum response from staff want ship order refund money or offer store credit.

I ordered from this place but I wasn't going to get my order on time so I cancelled the order they said they sent my refund it even says refunded on there website but it's been a week now and my credit card account never received the refund so now I eather want what I paid for regardless of timing cause my account didn't receive the refund I should get my stuff I have the statement for proof read more

80% Arms - Guns & Ammo Near Me - Garden Grove, California

Customer service is great if you talk to a live person on the phone. Their products are amazing, and like many others I waited many, many months of no contact for a GST-9 frame. I, unlike many, grudgingly accepted it because the product was amazing. They were up front that it was a preorder, then they were also up front when they had supplier and covid problems in 2020. Recently, I had a problem where it seemed my order slipped through the cracks and my order didn't ship for months even though it was in stock. There were some gaps in the customer service chain but I got a phone call from Jeff who fixed it. As always, it's probably better to talk to a live person on the phone than an email. And Jeff was beyond gracious and also knows the products well. read more

Everyone who has left 1 Star obviously can't read. Website clearly states a 6-8 week shipping time due to the current situation. I ordered an IN STOCK item and got it within a week Outstanding quantity and exactly what I ordered. Will be getting a lot of my business within the next few months. read more

This company is quickly approaching scam status on not fulfilling preorders. Not a good look. They are radio silence on updating thousands of customers. The even went so far as to block me on Facebook vs. Telling their customers the truth. Wont be surprised when they take it upon themselves to cancel my orders instead of just shipping what they promised. I highly recommend avoiding this company. Spend your money with an honest company. read more

80% Arms - Promised shipping date. LIES - Guns & Ammo Near Me - Garden Grove, California

One of the best companies to order from they might be a little late to get back to you. But would definitely will buy from them again. Someone in customer service called me back and apologize for being late and he wanted to insure i was happy with my purchase. Thanks 80% arms read more

Order #286451 for GST-9 kit and jig placed on April 21, 2020. Nothing received as yet. No response to emails. Got one "update" on May 5: "We are pleased to announce we will begin shipping in May. We have already started full production of jigs, frames, and grips! All that is left is our final round of inspections and testing to make sure the GST-9 performs perfectly. We are extremely excited to be this close to shipping, and we know you're going to love the GST-9! Keep your eyes open for your shipping notification in the next few weeks!" It's been more than a few weeks - more like several months. read more

Order placed November 17th, No update on my order. Orders page still says "awaiting fulfillment" I've got 1 response saying they're behind on orders yet 2 weeks after my order has been sitting in their warehouse they put up a big brand new banner on their website "Lowers shipping fast!" And now i get an email saying they're not allowed to sell the easy jig, which i purchased november 17th and they took my $600 on november 20th. I would just love to get an email or a phone call explaining the situation. The slow shipping fee is fine as long as i know im actually getting my items. I either want some clarity or a refund. read more

Would definitely recommend. Ordered my .308 lower and parts the night before and picked up the next day. Aaron and Charles were helpful and very knowledgeable on helping me with any questions I had. Thanks guys! I will definitely be back. read more

I used to rely on 80% Arms in the past and would have recommended them to friends. I no longer can do so. Nearly a year ago I ordered one of their GST9 build kits with the expectation of a TIMELY delivery. Well it's nearly a year and I still don't have my product. and to make matters worse (since I trusted them) answered one of their email ads for an "Easy Jig3" Big mistake. I have heard the same o9ld excuses for MONTHS now and now feel I have been duped. I am a retired business owner and I can assure everyone that had I conducted my business in a similar fashion I would not have been in business long. My biggest complaint is about 80% Arms is NO COMMUNICATION but PLENTY of excuses!! read more

I purchased an 80% lower and one of the parts broke. Tried contacting them, zero response. They have an F rating with the BBB. read more

I'll come back and fix this one way or the other. Anyway, I'm coming on SEVEN WEEKS waiting on my gen 2 jig. Seven. Which I would argue is not "Up to four" as their website clearly states. The company is extremely unresponsive to emails and if they do respond, it's always a "We're super busy but we're working on it" generic response. It feels like they prioritize their shipments based on value, not time. Also, they also seem to have pretty poor inventory controls. Example : I ordered an "In stock" lower that I wasn't particularly interested in for the mere reason that it was in stock. One week later I see it's still in stock but mine hadn't shipped. I email saying what I just said. One week later it's not in stock anymore and I email again. One week later I get the above stated generic "We're really busy" garbage. 2.5 weeks later (this is now 5.5 weeks after I originally placed the order for an IN STOCK item) I get my shipping confirmation. Got it yesterday... It's OK. While the products I have received seem to be acceptable, the complete lack of responsiveness and incredible delays probably make this company a "pass". If I ever get my jig I may return to this review and update it. read more

I placed an order totaling over $400, 5 weeks ago. Product page states orders ship in 2-3 weeks. I have tried to contact them, but they are not accepting phone calls, so I sent several emails that get the same automated response(with the exception of different shipping time frame). The last email response stated order will ship in another 4-5 weeks, totaling 10 weeks. This company is a scam. Do not place an online order unless you want to lose your money. read more

I never recied a 900 dollar order from 80 percent it took 2 years for them to ship the order and they said it was delivered I never got the order and the post office doesn't know about the order I feel like I got scammed and they don't want to do anything about it I would buy from 80 percent arms gonwith a more reliable company read more

The people there are down to earth and very courteous, they made sure I was taken care of. Place is great, made me feel like I was in a toys r us when I was a kid . read more

It's like Build-a-Bear for firearms! Friendly staff with great support for the DIY gun enthusiast. Was fun building my own AR. Only took about an hour and looks awesome. read more

80% Arms - Guns & Ammo Near Me - Garden Grove, California

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I've emailed the company, sent a notification I haven't received my item and now I'm going to be leaving this review because it's been like 2 weeks and STILL no one has responded to me. They sent me the wrong package instead of what I purchased, I will never purchase anything from this company again. Customer service= trash read more

Great company, top notch quality and above all very reliable. Pleasure doing business with thank you Allan for your support. Highly recommend! read more

I recommend going into the showroom if you can, it's a great experience to see and the staff is so friendly. David was an awesome guy to talk to and really knew what he was talking about. Love going to visit and picking up some gear. read more

I came here to say fuck you involved in this scam-ass company. I dont know a single person who actually received their build...just a bunch with their money taken and no reply read more

I went here today to get my lower engraved. Aaron went above and beyond to help me taking my lower apart and to make sure everything is right for the engraving. All the other people were also very friendly they have a beautiful store with some cool merchandise I will be back for sure. read more

Well I guess I am just another sucker. I ordered a gst-9 build kit along with several other items on 9-3-2020. I still haven't received any of the items I have ordered. I have tried calling and get the standard recording. I have emailed for any kind of update and get the standard email back with no update. I understand there can be delays but 4 months is way to long. I would advise to shop elsewhere. read more

Horrible customer service, and doesn't stand by their lifetime warranty. Don't do business with this company. Rude and disrespectful.

I've going on a month waiting for some kind of response as to when my order will ship. All I have received is a blanket email about how they have upgraded their process to make fulfillment faster...I'm not seeing it. I have tried calling to no avail. I have emailed... to no avail. At this point after reading these reviews I am very disheartened that I will never get my hands on the product my hard earned cash has paid for. The only update I can get from them is on the product page which makes no sense what so ever...and also, they apparently do not know what year it is. GST-9 ORDERS - UPDATED 3/22/2021 We're excited to report that the upgrades in our injection molding process have allowed us to significantly boost our production capacity of GST-9 frames. Many of you have already received a shipping notification. We're excited to see the acceleration in output, and it's only getting better! May GST-9 Flat Dark Earth Frame orders will be shipped by April 23, 2020! June GST-9 Black Frame orders will be shipped by April 23, 2020! What's with the May & June anyway? I want to believe in this product so bad, but the customer service I have encountered at this point is non-existent. read more

They restocked the showroom and it looks fantastic!!! Charles and Aaron were both very knowledgeable and helpful. Only great products come out of 80arms read more

Same boat as everyone else that has had open orders. I placed two orders on July 18th and the 24th and still no replies to contact requests or answering the phones. Then on 8/29/2020 I got an email stating they are running low on item i recently viewed (GST frames and GST rails) that "STOCK IS RUNNING LOW" read more

Placed an order 10 days ago for a local pick up. Im still empty handed. Today is Day 10.