A year ago, I was car #3 in a 5-car accident. It wasn't my fault but the entire process had me…read morebuying a car a lot quicker than I'd have liked. Fast forward to a few weeks ago and my passenger side door wouldn't open without scraping the front fender and sometimes it wouldn't open at all. I had no idea how or where to even begin to get this fixed. I was recommended this business and showed up to get an estimate. Google said they closes at 5:30 but the door said 5. I was there at 4:50. Expecting to be asked to return at a different date they gladly let me show them the problem and they proceeded to fix it, rather quickly. Above and beyond kindness and customer service is what I received at the end of a long work day and if that is the indicator of some quality folks and a quality business. I hope I don't need them but if I do I know where to go because they have more than earned my trust and any future business I may have.

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

We originally went to Crash Champions on 289 and they made us pay $200 for an estimate and quoted…read moreus 10k and more without negotiations and they weren't willing to use used parts. We came here and talked to Carrie and they offered a free estimate and cut the cost in half. They were willing to work with our budget and use second hand parts and take any unnecessary cost off. Definitely would trust them again and highly appreciate how they care for the customers over corporate gain.

Just nothing more to say except "AWESOME". We were visiting…read moreour son and granddaughter in Lubbock from Fort Stockton. Had a broken interior door handle, took it in, they replaced it while we waited. Fast, courteous and reasonable. I wish we had these guys in Fort Stockton!!!

I had my impala worked on a few years ago. I ended up bringing another new car since he had done an…read moreamazing job before. Lauro put a whole new front clip and suspension on a 2020 eco sport. He did a phenomenal job on all of the work. His paint is matched to the factory job, and clear coat was perfect. I highly recommend giving his small shop a try.

From the owner: Best Body Shop in Lubbock txread more

I'm very disappointed with my experience with Gerber Collision…read more My wife dropped off my daughter's car for a hail damage estimate/repair process, and when we got the vehicle back, a magnetic phone charger that had been mounted to the AC vent was missing. At first, we assumed it had simply been removed during the inspection and set aside somewhere, so we called to ask about it. The representative told us they would check and get back to us. We never received a follow-up call. After waiting, we called again and were told there would be no reason for anyone to remove the charger. We were then told they would need to contact the insurance adjuster to obtain the vehicle photos and see whether the charger was visible in the pictures. What makes this explanation confusing is that Gerber took the photos themselves, so I'm not sure why they didn't already have access to them. That conversation was over a week ago, and we still haven't received any update, response, or resolution. The charger itself isn't the biggest issue. The real concern is the lack of accountability and communication. If a customer reports a missing personal item, the least that should happen is a timely follow-up. Instead, we've been left chasing answers with no response. Thankfully, we ultimately chose not to have Gerber perform the repairs. If personal belongings can go missing without explanation and customer concerns go unanswered, it raises questions about the level of care and integrity customers can expect throughout the repair process. I hope management takes customer concerns more seriously in the future and improves both communication and accountability.

Would not recommend. Took my truck in, obviously totaled. They said estimate would be done in 3…read moredays. 4 days go by nothing went by and was told mine was put at the end of the line. They told me someone was coming on Saturday to do it here it is Tuesday and have heard nothing.

Advanced Collision & Dent did a great job repairing the bumper of my vehicle. They were…read moreaccommodating & professional. My vehicle looks brand new again!

From the owner: At our shop, we specialize in restoring your vehicle to its original condition without the need for…read moretraditional paintwork. Whether you’ve experienced minor dents, dings, or more severe collision damage, our experts technicians use advanced, non-invasive techniques to carefully massage the dents from the inside out. For more extensive collision damage, our collision repair services ensure that your car is restored to its pre-accident condition. Whether it’s a small dent or major collision repair, we pride ourselves on providing excellent service, craftsmanship, and customer satisfaction.

Literally incredible service. I have NEVER felt like I was in better hands with a car service…read morebefore especially as a woman who doesn't know a whole lot about cars. Highly recommend this business to all tech students and lubbock locals. you'll definitely be in great hands. They even cleaned off my headlights for me to make sure I was driving safe.

My car was better off all busted up from hitting a deer.. since they put it back together its…read moreliterally falling apart. Plus it took him 2 months to fix my car when he originally told me 3 wks at the most.Dont trust him with your vehicle

We went by to see if they could repair a few minor scratches, they couldn't as paint was needed,…read morebut Eric did what he could to buff out some of the damage and gave us some great advice and references to get the job finished, all at no charge since he couldn't complete the job. Great service, we really appreciated the help!

Overall, the staff was nice. I have gone to them before and they do fix dents pretty well. However,…read moremy last experience I got my car back scratched. They did minor work to try to fix it, but I just trusted more the dealership to try to fix it for me. So that was just disappointing and some of the chrome work below the windows came back scratched as well I guess from repair.

Had my wifes car in after her car was rearended, they did a wonderful job. They stayed on top of…read morethe insurance and kept us informed on what was going on. Will not use anybody else ever and would recommend them to everyone.The car came back much cleaner then it went in. Robert Tarr and his workers were absolutly great.

Had my coolant leak after getting my vehicle back from the shop. I was in a minor fender bender and…read morethe radiator was replaced, Robert kept trying to pawn it off on the head gasket leaking had my normal mechanic look at it they pressurized the system and cleaned all the engine compartment to pinpoint the problem they said its not the damn head gasket. They followed it back to a line to the water pump. Now Robert is saying its not going to be covered, even though he doesn't even work for the damn insurance company or does he as their "preferred body shop" never again wont ever use them again. Hope the owner of this company sees this and realizes that now that his workers work for progressive not for Texas body and frame and definitely not for the customers.