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    Gerber Collision & Glass

    2.1 (7 reviews)
    Open 7:30 am - 5:30 pm
    Updated 3 months ago

    Services - Gerber Collision & Glass

    Bumper repair

    Collision repair

    Dent removal

    Gerber Collision & Glass Photos

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    Safelite AutoGlass

    Safelite AutoGlass

    (42 reviews)

    Carlos was quick efficient informative courteous, give him a raise, he's awesome. worked very hard…read morein three-digit heat but his focus was solid on customer service and satisfaction.

    I would strongly recommend staying away from Safelite AutoGlass in Lubbock. What started as…read moreterrible workmanship has now turned into a serious issue with accountability and Safelite's version of what happened. We had a $0 glass deductible through our insurance so we were anticipating a simple windshield repair at no additional cost to us. My husband had our vehicle serviced here on July 11. During the service, the technician (Hayden) cut the wires to our dash cam. My husband was NEVER warned that the wires were going to be cut, and he NEVER gave the technician permission or approval to cut them. Now that we are trying to get reimbursed for the replacement dash cam, Safelite is claiming that their technician (Hayden) warned us beforehand and that my husband approved cutting the wires. That is absolutely not how the interaction occurred. We are currently in the process of obtaining the Ring camera footage from the day of the service so we can document what was actually said and what happened. We are confident that the footage will show that my husband never gave the technician approval to cut the dash cam wires. If Safelite is going to claim otherwise to avoid responsibility, they should be prepared to provide their own documentation showing exactly when my husband supposedly gave that authorization. And somehow, the dash cam isn't even the worst part of this experience. The technician (Hayden) ALSO broke our rearview mirror during the original service. He later came back and attempted to repair it with glue. That repair failed, and the mirror broke again. We then had to go through Safelite's warranty process, only to find out that the mounting brackets are broken and the ENTIRE WINDSHIELD now has to be replaced again to properly repair the mirror. We also have to wait another two weeks for that replacement. After ONE service appointment, we have dealt with cut dash cam wiring, purchasing and installing a replacement dash cam, a broken rearview mirror, a failed glue repair, broken mounting brackets, another complete windshield replacement, weeks of inconvenience, and repeated attempts to get Safelite to reimburse us for damage that occurred during their service. What should have been a windshield replacement at no additional charge has turned into us paying hundreds of dollars for a careless technicians mistakes, as well as weeks of time and energy spent dealing with getting ahold of ANYBODY that will help us get reimbursed. The most frustrating part is how this is being handled now. Instead of simply taking responsibility and making the situation right, we are being told that my husband supposedly authorized something that he says never happened. Mistakes happen. Accidentally damaging something and taking responsibility for it is one thing. Damaging a customer's property and then later claiming the customer approved it when they dispute ever giving that approval is something entirely different. Based on both the workmanship and the way this situation has been handled afterward, I would absolutely not trust this Safelite location with our vehicle again. I would strongly recommend anyone considering this location document their entire interaction and think twice before handing over their keys.

    Collision Center Of Lubbock - Best Collision Shop in Lubbock

    Collision Center Of Lubbock

    (10 reviews)

    A year ago, I was car #3 in a 5-car accident. It wasn't my fault but the entire process had me…read morebuying a car a lot quicker than I'd have liked. Fast forward to a few weeks ago and my passenger side door wouldn't open without scraping the front fender and sometimes it wouldn't open at all. I had no idea how or where to even begin to get this fixed. I was recommended this business and showed up to get an estimate. Google said they closes at 5:30 but the door said 5. I was there at 4:50. Expecting to be asked to return at a different date they gladly let me show them the problem and they proceeded to fix it, rather quickly. Above and beyond kindness and customer service is what I received at the end of a long work day and if that is the indicator of some quality folks and a quality business. I hope I don't need them but if I do I know where to go because they have more than earned my trust and any future business I may have.

    Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

    Gerber Collision & Glass - bodyshops - Updated September 2026

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