Went to the store in person to order material for delivery. Made one request that material be left on street in front of house. I asked twice to verify they had my request written down for the delivery "team." So, what happens they place in my driveway!!!!!!! I had really hoped going in person would ensure better support versus the 2 stars I saw. Despite my hope this will not be where I go in future for my lumber requirements. read more

Casey Lemoi out of 84Lumber Manassas came to our home this week to replace a window pane, and I cannot express enough how wonderful her work and customer service was. She was extremely attentive, extremely knowledgeable, and I appreciate that she was educating me every step of the way. She has a great passion to share knowledge and is obviously dedicated to her work, and I learned so much. And beyond that, she is just a nice person and truly cares about her customers. It was a pleasure to work with Casey, and I hope you share this feedback with her. read more

I was told to work with Rhiannon Driver to order a replacement screen door for my patio. She was so rude and unprofessional when I followed up by email. I understand they don't carry the brand I need, but her overall attitude with me was frankly outrageous. read more

Zero stars. I came in on Mon, Jun 12 2016 for a quote on kitchen cabinets, Jason (I didn't get his last name) greeted me as soon as I came in the door, he was very friendly, polite, helpful and, set me up with Kevin Thurston (the co-manager). Mr Thurston took down my information and promised to give me a quote on Tuesday for sure, I called back Tue, Wed and Thu to follow up, he stated that he was busy but will try get it done as soon as he gets a chance. 5 weeks later, I have not heard from Mr. Thurston. My advice is, don't waste your time with company, take your business elsewhere, like I did read more

If I could give ZERO stars, I would. It all started in December when my contractor ordered cabinets for my kitchen. They came in just on time before Christmas and we started work just after the holidays. In Mid-February, it became clear that two cabinets were not the correct size. In addition, two peninsula cabinets were delivered without finished backs. 84 Lumber would NOT work with my contractor to make things right! After 2 weeks, my contractor went over their head and contacted the regional manager. The regional manager finally sent people out to look at the situation a week later. These folks agreed to make things right and the replacement cabinets were to be delivered last Friday. Then they were postponed until the following Tuesday then Wednesday first thing. My contractor sat around the house and twiddled his thumbs all day! The cabinets FINALLY arrived at 6PM. Another day LOST! I've not been able to have company for OVER A MONTH because what's supposed to be in the cabinets is ALL OVER the rest of the house! The Timberlake cabinets are gorgeous! Just DON'T try working with 84 Lumber in Manassas to get them! read more

Donkies. I'd give this place negative stars if I could. Ordered some material and I was specifically told it would not go out in the morning because it was too late. Instead it would be delivered late afternoon. OK no problem because I needed to make sure someone would be there to accept delivery. Agreed on a time and I had someone set up to accept delivery. I specifically made it clear we do not have someone on site and needed to make arrangements. Next morning I get a call at 0715 saying they're gonna be there any minute. WTH? No dice no one is there. Wanted to drop off material uncovered in the rain. Nope told them to take it back. Made arrangements to pick it up. read more

I needed to get some PVC boards to replace siding on my house. The sales person made sure to get the information and give me an estimate. They were cheaper than the competition down the road. They also loaded my boards into the SUV. They were polite. This was a couple of weeks ago. read more

84 Lumber is pretty disappointing. When I built my house in 2020, my builder used 84 lumber for the doors and windows. The quality of the 84 Lumber product is not great. My dog broke one of the bedroom window screens in early March of 2021. I called to order two screens. I called in March with the dimensions and the information from the screen. I was told by Mark Sluck in Manassas that he would call the Richmond office. I then had to call the Richmond 84 Lumber office for the screens because he said that he could not reach the Richmond representative. I called Richmond. I actually was able to get the Richmond guy in 5 telephone calls. Between calling the Richmond guy, the Mark Sluck guy who doesn't work at Manassas, and Mike and Logan in the Manassas store, I probably made 50 phone calls in the last 4 months so I can buy 2 screens. I might get the screen that I need plus the extra screen before July is over so I am told. I have a farm. Since March, I fenced the entire property using lumber. I built 4 run-ins for my horses, using lumber, nails, shingles, and gutters. I am now fencing my riding arena and I am building a barn. Where do you think I am getting my lumber and other supplies? Would it have been convenient to get the lumber and other supplies from 84 lumber? You betcha. Did I? Hell to the no. read more

I have purchased Aristocraft cabinets from these guys for the last 10 years. They are the cabinets that the builder put in and I have made some changes over the years. If you go to Aristocraft cabinet's website and enter a local zip code these guys come up as the dealer to help you out. The last purchase I made was this Winter. I needed to move my microwave. So I called them up and "Joe" helped me out. I explained to him what I wanted to do and asked his help on what to order. Yes, Aristokraft was a little annoying to deal with. He had to call them many times where they put him on hold for long periods or where he left voice mails that were not returned. But he kept at it. And I got exactly what I wanted just like in times past. All of this was handled over the phone which made making an unnecessary trip over there avoidable. read more

Poor customer service. Went to the store on Saturday for getting quotes for deck material. Met with Kevin Thurston, He promised to email quotes by Tues. We have now been waiting for quotes for almost 3 weeks. Left messages and sent email, no response. Dont waste your time with these folks. read more

I went in looking for a specific type of lumber. I walked in, and was greeted quickly and asked what I needed help with. I told him I need a piece of wood for my project and was immediately asked in a sarcastic voice, "you sure about that?" If that is how they treat customers, then they don't need my business. read more

Needed to special order some Cedar. Called and placed order on a tuesday, was informed I would get a call on thursday confirming receipt and then a call on friday for delivery. Never got the thursday call, I called them friday and they said the lumber was in and they would call me with deliver confirmation. I got a call but it was to inform me the lumber had NOT been delivered and wouldn't be delivered till tuesday ruining my weekend project for my wife. I explained the situation and asked if they could discount the delivery or anything in consideration. They said no. I canceled my order and went with a different vendor who happened to be half the cost! I guess it worked out. read more

Hmmm, wrote a bad review about this company's poor delivery service a couple of weeks ago and it was somehow erased, leaving only two positive reviews! Only 2 positive reviews?? Buyer beware! read more